We will help ensure your program is optimized, regardless if you are a new customer, a veteran whose business is evolving, or if your email program is experiencing some inbox challenges. Our experts will:
We will help you seamlessly integrate your email environment with SendGrid and ensure you are getting the most out of your email program. Services may include:
Our Expert Managed Service packages provide ongoing premium support, account management, and email delivery services to customers seeking proactive assistance on a monthly basis to drive success of their email program. Select from one of three packages:
“We can’t thank you enough for taking time away to complete this 2-day exercise with our team. It was invaluable to us. The partnership we’ve built over the last 4 years has been amazing and we’re excited to continue to build the relationship with you.”
Email best practice expert and co-chair on M3AAWG Training Committee
About Kurt ›
As the leader of our Delivery team, Kurt Diver regularly consults customers and focuses on helping them improve their deliverability and become a “white hat” sender. His primary goal is to ensure SendGrid’s email traffic remains clean by empowering clients to optimize their email program. Kurt joined SendGrid in 2012, but started working in email in 2007 at a webhosting company.
Kurt is an expert in email best practices, bounce handling, anti-spam laws, and authentication, including SPF, DKIM, and DMARC. He also serves as co-chair on the Training Committee for M3AAWG, the Messaging, Malware, and Mobile Anti-Abuse Working Group. Kurt is a Colorado native, and enjoys spending his free time exploring Colorado with his wife and children.
Enjoys coaching and helping our customers reach their full potential
About Jacob ›
Jacob Hansen has worked in the email industry since 2012 with a background in technical account management and email delivery analysis. As Senior Email Delivery Consultant, Jacob enjoys partnering with our customers and sharing knowledge to help the email community send more “wanted email.” Through coaching on best practices and providing delivery insights, Jacob is able to help senders realize their full potential. Originally from Nebraska, but living in Colorado long enough for it to feel like home, Jacob enjoys a lot of what the Denver restaurant, bar, brewery and music scenes have to offer.
Excited by helping customers improve their deliverability and engagement
About Martin ›
Martin Tatom is an Associate Email Delivery Consultant at SendGrid and has been in the email industry since 2014. He previously worked as Innovation Strategist for a leading email data solutions provider. At SendGrid, Martin enjoys consulting with our customers to ensure they are optimizing their email program, improving their deliverability and engagement, and reaching their email goals. When Martin is “off the grid” you can most likely find him with his family or on the golf course.
Passionate about digging into data and solving complex problems
About Corey ›
Corey Fineman, an Associate Email Delivery Consultant at SendGrid, has a passion for digging into data and solving problems. He has been focused on email delivery since 2014, and previously worked at a big data and analytics company as a Deliverability Analyst. Corey draws on his extensive email knowledge to coach customers on how to improve their deliverability and maximize engagement. Outside of work Corey loves complex board games and strategy games—anything that makes him think!
Inspires our customers to improve and grow their email programs
About Taylor ›
Taylor Ferguson is an Email Delivery Consultant for SendGrid and has specialized in email since 2014. Taylor takes pride in showcasing deliverability insight and coaching SendGrid customers on email best practices. Using the millions of data points available to our Delivery team, Taylor is able to assess and diagnose customer delivery issues and help them become “white hat” senders. Taylor enjoys inspiring our customers to improve and grow their email programs so they can provide the best experience for their subscribers.
Deep knowledge in DNS, SMTP, data analysis, and email marketing
About Luke ›
As a Technical Team Lead on SendGrid’s Delivery team since 2014, Luke Martinez helps solve some of the toughest email problems that clients face. With a background in software development, Luke now uses that passion to ensure that the mail sent by SendGrid’s customers reaches the inbox. He is an expert in SMTP, DNS, email marketing, and IP/domain reputation systems. Luke combines these disciplines with data analysis, industry knowledge, and overall experience to provide our customers with the insights they need to make the most of our their email programs.
Loves educating our customers and being part of the email community
About Seth ›
An email nerd at heart, Seth Charles has been working in the deliverability and email marketing space since 2011. As an Email Delivery Consultant, Seth loves solving problems, helping educate SendGrid’s customers, and being a part of the email community. Seth’s previous experiences working with a leading email data solutions provider and as an email marketing manager for a large sports retailer enables him to help SendGrid customers scale their email channel and grow their subscriber engagement. As a sixth-generation Coloradan, he always enjoys being outside (especially if it means getting a round of golf in), and thinks John Elway should be the Emperor of Colorado.
Expert in email list health, anti-spam laws, and email strategy
About Will ›
Will Boyd has worked in the email delivery world since 2011 and spent four years focused on email compliance before joining SendGrid. Because of his strong belief in the importance of permissioned email, Will enjoys helping SendGrid customers get the right message to the right person at the right time. As a Email Delivery Consultant with SendGrid, Will is an expert in email list health, anti-spam laws, and overall email marketing strategy. When he’s not thinking about email delivery, Will is an avid blues music fan and amateur blues historian. Having spent most of his life in his home state of Tennessee, Will now loves the ‘real’ mountains of Colorado and lack of humidity.
Experience building email programs and complex customer journeys
About Louis ›
Louis Driving Hawk has been in the email industry since 2014 and spent three years focused on the email marketing channel for Travel & Leisure companies. As a previous customer of SendGrid’s, Louis is an expert in our solution and has experience building an email program from scratch and designing complex customer journeys. Now, as an Email Delivery Consultant at SendGrid, Louis uses this experience and knowledge to help our customers follow best practices, improve their email program, get more mail to the inbox, and drive business results.
Email industry expert, Vice Chair of M3AAWG, and contributor to the EEC, DMA, and ESPC
About Len ›
Len Shneyder is a 15-year email and digital messaging veteran and the VP of Industry Relations at SendGrid. He serves as an evangelist and proponent of best practices, driving thought leadership and data-driven insights on industry trends. As a longtime member of M3AAWG (the Messaging, Malware, and Mobile Anti-Abuse Working Group) Len serves as the organization’s Vice-Chair, in addition to co-chairing the Program Committee.
Len is also part of the Member Advisory Committee of the EEC (Email Experience Council), where he serves as the organization’s Vice Chair. The EEC is focused on promoting email marketing best practices and is owned by the DMA (The Data & Marketing Association of America), where Len sits on the Ethics Committee. Len has also worked closely with the ESPC (Email Sender & Provider Coalition) on issues surrounding data privacy and email deliverability.
We offer domain authentication, compliance and deliverability coaching, and proactive ISP outreach to ensure you achieve optimal inbox delivery.
Whether you’re a startup or a large enterprise, we can handle your important emails. Our world-class platform delivers more than 30 billion emails per month.
With SendGrid, you have an expert in your corner. Our Customer Success and Support Teams give you the information and guidance you need, when you need it.