97% average delivery rate

from Expert Services clients compared to an industry average of 85%.

6% increase in open rates

on average after engaging with our Expert Services team.

9.3 out of 10

satisfaction score provided by Expert Services clients on average.

Email is complicated – our experts are here to help.

The key to a successful email program is email deliverability, and getting the right message to the right customer at the right time. However, 15% of opt-in emails never make it into the inbox globally, representing missed connections and lost revenue for legitimate senders trying to reach their customers. Expert Services can help you make it into the inbox and improve results.

About Our Experts

Our experts have active partnerships with the mailbox providers such as Gmail, Ymail!, and Microsoft, and have leadership roles in all the major compliance and delivery organizations such as M3AAWG, ESPC, DMA, and EEC. We use our whitehat position in the industry to advocate for our customers, help them become better senders, and increase return on investment for their email programs.

Over
95
years combined experience in email
Over
20
annual speaking events worldwide

Types of Services

We offer a suite of reporting and consulting options to help you maximize the impact of your email program. Whether you’re new to SendGrid and need a crash course in our platform or you’re a long-time customer looking to add an email expert as an extension of your team, we have options for customers of every size and budget.

Implementation Services

If you’re new to SendGrid’s platform, or want help optimizing your email setup and architecture, our implementation services are a fit for you.

Email Bootcamp

Become a power user of the SendGrid platform with Email Bootcamp. In a guided 2-hour session, our experts will walk you and other senders like you through email best practices so that you can start sending efficiently and effectively.

This service is for you if…

  • You are new to SendGrid and/or new to email and need a crash course in SendGrid’s Email API and Marketing Campaigns products to start sending quickly.
  • For senders seeking assistance with a more complex email set up, we might recommend a more advanced and personalized consultation.

What’s included:

  • Access to a 2-hour in-depth product training facilitated by our implementation specialists.
  • Access to the Email Bootcamp resource center with proprietary training resources to help you create your long-term sending strategy.

Pricing: $300. If you have a SendGrid account, you can buy this service now through our UI.

Email Implementation

Save time and feel confident you are set up for long-term success with Email Implementation. Our experts will work as an extension of your team to ensure your email program is correctly set up and delivering value for your business.

This service is for you if…

  • You want to avoid email deliverability pitfalls with your complex email setup. It’s far easier to set up your program correctly the first time than fix issues down the road.
  • You’re facing tight deadlines or resources constraints with starting your email program.
  • You need to quickly and effectively migrate from another email provider.
  • Your business has evolved, and you need to spin up new mailstreams on your existing SendGrid account or optimize your current setup overall.

Do you need expert help setting up your sending strategy for long-term success? We recommend Email Implementation & Strategy, our most advanced implementation package.

What’s included:

  • Comprehensive project plan to thoughtfully track your progress as you start sending
  • Expert guidance on protecting your sending through DNS and email authentication
  • Assistance navigating the API and your technical configuration
  • Custom account architecture and IP warm up plan based on your unique sending needs
  • In-depth training on SendGrid’s products and UI
  • Proactive monitoring of delivery metrics so that you can be confident that you’re not harming your sending reputation as you ramp up

Pricing: $4,500. If you have a SendGrid account, you can buy this service now through our UI.

Email Implementation & Strategy

Start emailing sooner, improve your inbox delivery, and ensure long-term success with SendGrid’s Email Implementation & Strategy. During this engagement, you’ll work with our implementation specialists and email consultants to quickly and expertly integrate with SendGrid and develop a sending strategy so you’re set up for success now and as your email program grows.

This service is for you if…

  • You want a fast and smooth implementation to set up your email program the first time, instead of fixing deliverability issues down the road.
  • You also want to ensure your sending strategy is optimized so that you can be confident that you have the email program you need to reach your business goals.

What’s included:

  • Everything in our Email Implementation package, plus an in-depth review of your current or planned sending strategy, content, contact segmentation, and list sunsetting strategy with customized recommendations for improvement and advanced best practices training.

Contact sales to learn more about pricing.

Deliverability Engagements

If you ran into an email issue and need an expert to review, analyze, diagnose, and make recommendations on how to repair your issue, try our deliverability engagements.

Expert Analysis

Even if you have access to your email data, it can be difficult to know what actions you should take to resolve issues. Use Expert Analysis to get a health check for your email program by an email deliverability expert plus action steps for you to improve your email performance.

This service is for you if…

  • You want to understand the state of your email program with an expert compiling your account data and interpreting your results.
  • You want an expert to identify email issues that might be impacting your email program and educate you on how you can improve results.

Do you have an email deliverability issue preventing you from getting the full value from your email program? We might recommend our Expert Consultation package for a longer engagement with our email experts.

What’s included:

  • Kickoff call with your email consultant to review your sending practices and email goals.
  • Advanced report giving you insight into the health and performance of your program.
  • In-depth presentation from your consultant to review your results, surface potential issues, make recommendations for improvement, and answer questions.
  • Action plan to help you implement changes, plus proprietary resources covering the latest email best practices and trends.

Contact sales to learn more about pricing.

Expert Consultation

Without a strong deliverability strategy, you may not have the chance to get into the inbox and engage with your customers. With an Expert Consultation, our experts will analyze your email program, surface potential issues, and provide detailed recommendations for resolving issues and improving results.

This service is for you if…

  • You want the full picture of what’s happening with the health and performance of your email program.
  • You want an expert to help you identify the root cause of issues preventing you from maximizing email ROI, and help strategize how to repair those issues.
  • You want to ensure your program is set up for deliverability success now and as you grow.
  • You want to become an email insider to learn best practices from mailbox providers like Gmail and Microsoft.

What’s included:

  • Kickoff call with your email consultant to review your sending practices and email goals
  • Advanced analysis of your account data and sophisticated deliverability tools giving you insight into your email program
  • In-depth consultant analysis of your sending practices including your IP and authentication setup, list segmentation strategy, subject lines, and more
  • Presentation from your consultant to review your results, surface potential issues found from our investigation, provide recommendations for improvement, and answer questions
  • Working sessions to review your account metrics to track progress as you implement recommendations
  • Action plan with short- and long-term strategies to improve results, plus proprietary best practice resources

Contact sales to learn more about pricing.

Expert Optimization

Are you ready to take your email program to the next level? Tune up and transform your email program with Expert Optimization and partner with our experts to ensure your account setup and sending strategy are driving optimal results for your business.

This service is for you if…

  • You want to ensure your email program is built on a strong foundation as you grow.
  • You want the full picture of what’s happening with your email program performance.
  • You want expert help identifying and repairing issues preventing you from maximizing email ROI.
  • You want to improve your email engagement and recipient engagement with an expert to help strategize and test strategies based on your unique needs.
  • You want to become an email insider to learn best practices from mailbox providers like Gmail and Microsoft.

What’s included:

  • Everything in the Expert Consultation package, plus an account architecture plan created by your dedicated implementation manager and solutions architect and tailored to your use case and sending needs
  • Access to our Expert Technical Support team so you have peace of mind that if you need help with a critical issue, an expert will be standing by to help

Contact sales to learn more about pricing.

Ongoing Engagements

If you want an expert to help you find areas where you can improve your email program to maximize results, our ongoing packages offer in-depth analytics and close partnership with our experts.

Expert Insights

Send better email with Expert Insights. Our detailed monthly reports with expert recommendations will give you deeper visibility into the health and performance of your email program. Expert Insights will empower you to take action to improve results.

This service is for you if…

  • You need to make sure that your email performance stays on track and know when there’s an issue that warrants your attention.
  • You need visibility into your email performance data, while cutting through the noise and focusing on what’s important to your deliverability.
  • You’re facing time or resources constraints for compiling and analyzing your data yourself.
  • Even if you have access to your data, you are unsure of what actions you should take to improve results based on your data alone.

What’s included:

  • In-depth data on the key factors impacting your email reputation including IP health, spam traps, blacklistings, recipient engagement, and more
  • Logic to surface areas of improvement or highlight dips in performance metrics based on your historical data and industry best practices so you know what you should focus on
  • Access to step-by-step instructions curated by our experts so that you know exactly what to do to fix issues and optimize your future email campaigns

Pricing: $250 for Pro plans and $400 for Premier plans. If you have a SendGrid Pro account, you can buy this service now through our UI. Otherwise, talk to an expert to learn more.

Expert On Demand

Email delivery is complicated. When you send valuable email, every email not delivered to the inbox could mean lost revenue and missed connections with customers. Understand how your program is performing month-over-month, discover your deliverability pitfalls, and get fast access to an expert when you run into an issue with Expert On Demand.

This service is for you if…

  • You need to make sure that your email performance stays on track and know when there’s an issue that warrants your attention.
  • You need visibility into the key factors that are important to your deliverability and performance but lack the time or resources to compile and analyze your data yourself.
  • You want fast access to an expert to help you if you run into an issue.

What’s included:

  • Digestible quarterly report to optimize your email program and alert you of any potential deliverability issues or dips in your performance metrics
  • Partnership with our experts through a quarterly metrics analysis to review your performance and ask questions
  • Fast access to an expert for an in-depth consultation if you run into an email issue up to 4 times per year to address the issue at hand and arm you with the information necessary to avoid it in the future

Contact sales to learn more about pricing.

Expert Partnership

Everything from how mailbox providers like Gmail or Microsoft interact with your email to how your subscribers’ expectations of you are constantly evolving and your email program should evolve too. Get the most out of your email investment by adding our experts as an extension of your team.

This service is for you if…

  • You want to ensure your email program is built on a strong foundation as you grow.
  • You want the full picture of what’s happening with your email program.
  • You want expert help proactively monitoring, identifying, and repairing email issues preventing you from maximizing email ROI, plus fast support for technical issues.
  • You want to improve your email engagement and recipient engagement with an expert to help strategize and test strategies based on your unique needs.
  • You want to become an email insider through our partnerships with email delivery communities and mailbox providers like Gmail and Yahoo.

What’s included:

  • Kickoff call with your email consultant to review your sending practices and email goals
  • Advanced reports and analysis of your account data and sophisticated deliverability tools giving you insight into the health and performance of your program
  • Account architecture plan created by your dedicated implementation manager and solutions architect and tailored to your use case and sending needs
  • Working sessions throughout your account architecture revamp period to review your account metrics to track progress as you implement recommendations
  • In-depth examination of your sending practices including your IP and authentication setup, list segmentation strategy, subject lines, and more
  • Action plans with short- and long-term strategies to improve results to set and reach your email goals over time
  • Access to our Expert Technical Support Team so you have peace of mind that if you need help with a critical issue, an expert will be standing by to help
  • Monthly delivery consultations to review your results, surface potential issues found from our investigation, provide recommendations for improvement, and answer questions

Contact sales to learn more about pricing.

Enterprise Expert Partnership

Driving an effective email program is no small feat. Add our experts to your team through SendGrid’s Enterprise Expert Partnership, a white glove service providing customers with our highest level of support and ongoing strategic guidance.

This service is for you if you want…

  • To ensure your email program is built on a strong foundation as you grow.
  • The full picture of what’s happening with your email program.
  • Expert help proactively monitoring, identifying, and repairing email issues that are preventing you from maximizing email ROI, plus immediate support for technical issues.
  • To improve your email engagement and recipient engagement with an expert to help strategize and test ideas based on your unique needs.
  • To become an insider of the constantly changing email landscape through our partnerships with email delivery communities and mailbox providers like Gmail and Yahoo.

What’s included:

  • Everything in the Expert Partnership package, plus our highest level of Expert Technical Support so you have peace of mind that if you need help with a critical issue, our experts will be standing by with guaranteed SLAs
  • An additional metrics analysis with our experts to check in on your performance each month
  • Time for ad-hoc investigation from our experts to focus on ongoing strategic projects
  • Custom deliverability alerts so that you can catch and react to potential issues quickly before they impact your sending

Contact sales to learn more about pricing.

We can help you improve your email deliverability.

Learn how a 1% inbox delivery improvement can impact your bottom line.

What Our Customers are Saying

SendGrid’s proactive ongoing consulting helps us avoid potential reputation bottlenecks by troubleshooting and suggesting solutions before anything major happens. As a result, we’ve never had any major issues with our email deliverability. There’s simply no other solution like SendGrid.

Matt Swanson
CTO
Read their case study ›

Without a strong list hygiene and deliverability strategy, you may not have the chance to get to the next step of the funnel with your customers. With a knowledgeable team focused on deliverability, SendGrid has helped us measure our campaigns, confirm areas of success, identify areas of improvement, and follow up on key action items thereafter.

Thomas Tinajero
Director of Marketing Operations, Engagement Marketing
Read their case study ›

We calculated that if we even got only 1,000 more people to open every day because of our email consultation, it pays for itself and more. It’s a small expense for a potential huge return. Because of our engagement with SendGrid, we now have the knowledge and understanding to build out our current email infrastructure. We were blind beforehand.

John Havel
Co-Founder
Read their case study ›

Over 80,000 paying customers trust SendGrid to send more than 50 billion emails every month.

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