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Now that Twilio and SendGrid have combined to create a more complete customer communication platform, you can enhance your existing email program with SMS.
Just like email, SMS is extremely useful for the operation of your business. When combined, your ability to communicate with customers gets even more powerful.
When it comes to business communications, consumers want to have conversations in real-time on their mobile devices. Currently, the global avg. open rate of SMS is 94%.
The most effective SMS programs are used to enhance emails, not replace them. While they are different types of communication, ultimately, your customers want both.
Learn the basics of SMS and why you should add it as a communication channel.
Send customers SMS alerts from your existing CRM when security-related actions are taken on their account.
See why Yelp chose to use SMS as the medium for restaurants to confirm reservations with their customers.
Learn how Instacart uses Twilio’s SMS notifications to manage order confirmations, delivery ETA's, customer satisfaction surveys and employee shift alerts.