Add SMS to Your Communication Channels
Now that Twilio and SendGrid have combined to create a more complete customer communication platform, you can enhance your existing email program with SMS.
The Power of SMS and Email
An Unbeatable Pair
Just like email, SMS is extremely useful for the operation of your business. When combined, your ability to communicate with customers gets even more powerful.
94% Open Rate for SMS
When it comes to business communications, consumers want to have conversations in real-time on their mobile devices. Currently, the global avg. open rate of SMS is 94%.
Customers Expect Both
The most effective SMS programs are used to enhance emails, not replace them. While they are different types of communication, ultimately, your customers want both.
How to Leverage SMS
Using SMS and Email to Engage Your Customers
Learn the basics of SMS and why you should add it as a communication channel.
Connect with SMS
Build SMS Account Notifications with Twilio
Send customers SMS alerts from your existing CRM when security-related actions are taken on their account.
Protect your CustomersCustomer Success
See why Yelp chose to use SMS as the medium for restaurants to confirm reservations with their customers.
See how Yelp uses SMS
Learn how Instacart uses Twilio’s SMS notifications to manage order confirmations, delivery ETA's, customer satisfaction surveys and employee shift alerts.
See how InstaCart uses SMS