5 Trends That Are Changing Customer Engagement

5 Trends That Are Changing Customer Engagement

Customer expectations continue to rise and businesses have to keep up. Unfortunately, today’s poor economic outlook has left brands scrambling to find cost-effective strategies that keep pace with these evolving customer preferences.

In this guide co-authored with Twilio and Segment, we explore the 5 trends defining the next generation of customer engagement. These factors will determine your ability to meaningfully engage customers today and in the future — while also empowering you to “do more with less” in tough times. 


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What’s inside the report?

  • Customer engagement trends you need to know for 2023 and beyond

  • Real-life customer engagement strategies from top brands.

  • Tips on how to get the most out of your customer data

  • And more!