11 Customer Engagement Metrics You Should Be Tracking
Customer engagement is crucial to business success, and yet, it’s an elusive and often difficult-to-quantify concept. To help you assess the strength of your customer relationships, we’ve put together a new guide: 11 Customer Engagement Metrics You Should Be Tracking.
From bounce rate to user churn, these metrics will help you accurately measure, track, and analyze how customers engage with your business. By leveraging these metrics and associated insights, your business can identify areas of improvement and create more engaging experiences for your customers.
What’s inside the guide?
11 metrics you can use to get the full picture of customer engagement
How and why to calculate each metric
Tips to accurately analyze customer engagement