An email suppression list is a list of contacts that you do not want to send to because sending to these contacts could hurt your sending reputation and delivery rates.
The suppression list is required by the CAN-SPAM Act to ensure that email senders have a method of opting-out recipients who unsubscribed or marked email as spam. The suppression list also collects emails that bounce, are blocked, or invalid.
We’ll walk through why the suppression list is so important for your sending reputation, as well as a few email marketing use cases.
When a recipient unsubscribes from your emails, their address should be immediately added to a suppression list. This list informs your email program to stop sending to that contact.
So are unsubscribe groups and suppression lists one and the same? Not quite.
Think of the 2 as yin and yang—you can’t have one without the other. The unsubscribe group is what the recipient clicks to inform the sender they’d no longer like to receive emails, while the suppression list is what the sender uses to suppress sending to unsubscribed recipients.
If you didn’t have a suppression list, clicking the unsubscribe link wouldn’t do anything (yikes!). You would end up sending to recipients who previously unsubscribed, making those recipients much more likely to mark your email as spam.
Luckily in Twilio SendGrid’s platform, you are required to enter an unsubscribe group, which automatically creates a suppression list. You don’t have to worry whether or not your unsubscribed recipients are being sent emails.
Pro tip: Make it easy for recipients to find your unsubscribe link. If they can’t find it, the alternative is to flag your email as spam (and no one wants that!).
The suppression list also collects addresses that mark your message as spam. Sending to recipients after they submit a spam complaint is terrible for your sending reputation. It informs ISPs that you send unwanted emails and do not listen to your recipients. This could lead to the deny listing of your IP address or domain.
Pro tip: To avoid getting sent to the spam folder in the first place, follow the best practices in our article, Why Are My Emails Going to Spam?
In addition to unsubscribes, the suppression list contains email addresses that bounce, are blocked, or invalid. If you continue sending to these addresses it would affect your delivery rates, telling ISPs that you do not make the effort to keep your contact list clean and, therefore, aren’t a trustworthy sender.
Pro tip: Send to valid email addresses with our Email Validation API. It uses machine learning to detect invalid, misspelled, or nonexistent addresses, which will improve your sender reputation and delivery rates.
While suppression lists are useful to help you send to the right contacts, they also allow you to control the frequency and content sent to specific users.
In Twilio SendGrid’s platform, you can set up a preference center that contains multiple unsubscribe groups. Each unsubscribe group is connected to its own suppression list. This allows users to unsubscribe from certain types of email without unsubscribing from all of your email.
Providing valuable and relevant content keeps your recipients happy and engaged, making suppression lists a useful tool to email marketers. Check out a few ways you can use suppression lists below to create a better experience for your recipients.
The frequency of your email campaigns, especially during the holidays, can overwhelm your recipients. To give your recipients a better experience during the holidays, ask if they’d like to opt out of holiday email or choose to reduce their sending frequency leading up to the holidays.
In this scenario, the recipient would not fully unsubscribe. They would be added to a specific suppression list for the months of November and December, letting your email program know not to send to them for the next couple of months. Then in January, you would pick it back up, sending it to the recipient.
Let’s say your recipient enjoys your weekly newsletter but would like to stop receiving your daily deals email. If you provide options in your preference center, your recipient can unsubscribe from the daily deals and still receive the weekly newsletter.
If you have product-related emails, a recipient could choose to receive product emails specific to the product they like or own. All other emails they could opt out of via a preference center, where they would then be added to a suppression list specific to the product type.
Pro tip: Update your preference center to include frequency options and/or the variety of emails you send. Check out these examples.
Implementing an email suppression list is a non-negotiable to ensure compliance, maintain good sender reputation, and respect recipients' preferences. Here are some best practices to consider:
Permission-based marketing: Adopt a permission-based marketing approach, where you only send emails to recipients who have explicitly consented to receive them. This helps minimize the need for suppression lists by ensuring that your recipients genuinely want to receive your communications.
Centralized suppression list: Maintain a centralized suppression list that includes email addresses of individuals who have unsubscribed, opted out, or requested not to receive further emails from your organization. This list acts as a reference point to prevent sending emails to those recipients in the future.
Opt-out mechanism: Provide a clear and accessible opt-out mechanism in all your email communications. Ensure that recipients can easily unsubscribe or manage their email preferences. Honor opt-out requests promptly and ensure that suppressed addresses are added to your suppression list.
Regular updates: Regularly update your suppression list to include new opt-outs or unsubscribe requests. Ensure that suppression lists are accurate and up to date to prevent inadvertently sending emails to recipients who have opted out.
Secure storage: Safeguard your suppression list by storing it securely. Treat suppression lists as sensitive data and implement appropriate security measures to protect against unauthorized access or data breaches.
Integration with email systems: Integrate your email systems or marketing automation platforms with your suppression list to automate the process of suppressing email addresses. This helps ensure that suppressed addresses are automatically excluded from future email campaigns.
Training and awareness: Educate your team members involved in email marketing about the importance of suppression lists and compliance requirements. Train them on the proper handling of opt-out requests and suppression list management.
Suppression lists allow you to automatically stop sending to recipients who no longer want your email. They also give your recipients the option to adjust frequency and content according to their interests. This helps keep your recipients happy and your sending reputation strong.
To see how you can manage your suppression list and unsubscribe groups at Twilio SendGrid, take a look at our docs page.
