Send With Confidence
Partner with the email service trusted by developers and marketers for time-savings, scalability, and delivery expertise.
Time to read: 3 minutes
Ticket Priority | Issue Status | Free | Email API Essentials | Email API Pro | Email API Premier |
1 | Business Critical | N/A | Within 3 business hours | Within 1 hour (24x7) | Within 1 hour (24x7) |
2 | Degraded Service | N/A | Within 6 business hours | Within 2 business hours | Within 2 business hours |
3 | General Issue | N/A | Within 9 business hours | Within 3 business hours | Within 3 business hours |
Ticket Priority | Issue Status | Free | Marketing Campaigns Basic | Marketing Campaigns Advanced |
1 | Business Critical | N/A | Within 3 business hours | Within 1 hour (24x7) |
2 | Degraded Service | N/A | Within 6 business hours | Within 2 business hours |
3 | General Issue | N/A | Within 9 business hours | Within 3 business hours |
Twilio SendGrid is committed to being your partner in email delivery customer support.These clear support response times ensure your integration, troubleshooting, and incident handling processes are painless.
Partner with the email service trusted by developers and marketers for time-savings, scalability, and delivery expertise.