As SendGrid's Senior Manager of Content, Jillian is responsible for ensuring that SendGrid provides valuable thought leadership content through the blog, whitepapers, webcasts, case studies, and more. An editor and writer by trade, Jillian considers The Chicago Manual of Style one of her favorite reads.
We were happy to welcome Sameer Dholakia as SendGrid’s new CEO at the end of September. As we approach the close of the year, we were excited to talk with him about his new role, what his first 30 days on the job were like, and what he sees as priorities for SendGrid moving forward. Q: You’ve been a CEO of a startup before and an executive at a large enterprise IT company. How does that experience carry over to your new role as the chief executive of SendGrid? A: SendGrid is at a great inflection point. I’m excited to help carry…READ MORE »
In support of the release of our CTA Guide (How to Build a Strong Email Call to Action), we’ve been sharing some tips on how to create a CTA strategy. We started by talking about tips around where to place your CTAs (and how many CTAs should you include in an email) and today, we’ll cover the descriptive text in your CTAs. To begin, your CTA should meet two main objectives: CTA Objective #1: Tell the reader what to do. Rely on the main message of your email to showcase the benefit of your offer and leave the role of…READ MORE »
ISPs use a series of reputation and engagement metrics to determine email deliverability. By understanding all of these factors, you can better influence the outcome of your email program. In this post, we’ll break down 3 factors that can affect your reputation and 5 behaviors that show engagement. Reputation Metrics It’s important to know that each time you deploy messages to your email list, your reputation is impacted. While thresholds vary by ISP, these 3 factors will definitely make an impact: 1. Spam Complaint Rate This is the percentage of subscribers who have reported your email as spam. A high…READ MORE »
Who isn’t looking for a quick shortcut or hack to improve email response rates? Marketers are constantly on the hunt for ways to improve the success of their email program. On this quest, it’s important to never lose sight of your subscribers’ wishes. Keeping them happy and engaged is the ultimate key to your success. Recently, I’ve heard about two shortcuts that I think might hinder this happiness: ignoring inactives and implementing “Re:” and “Fwd:” in your subject lines. I want to dig into why these could be potentially harmful to your email program and how you can turn them…READ MORE »
Getting subscribers to respond to your messages can be challenging, especially with all the email flowing into their inboxes. According to The Radicati Group’s Email Statistics Report for 2013-2017, over 100 billion business emails are sent and received every day. To cut through the clutter, marketers need to focus their efforts on content, but more specifically on a strong call to action (CTA). CTAs are a prime email engagement tool–they help to determine if your email drives a response. Whether it be to make a purchase, download a whitepaper, or share your content, your CTA has one responsibility—to generate a…READ MORE »
In June, we happily announced a partnership with email optimization and segmentation company, Sendwithus. Sendwithus is a premium template service that enables your marketing team to take more control of email and allows your developers to focus more time on your application. As part of this partnership, all SendGrid customers receive Sendwithus’ “Starter” plan for free. To provide some more detail on how to set up your free account with Sendwithus and how you can access their email templates to send transactional, drip, and segmented emails, we asked Matt Beers from our Support team and Matt Harris, CEO at Sendwithus…READ MORE »
Email deliverability is influenced by a lot of factors, including signing your mail, keeping clean lists, sending wanted content, having a good sending reputation, and much more. Your sending reputation is how ISPs identify you as a legitimate sender. Every time you deploy an email campaign, you are providing them with valuable data that says whether or not you follow proper sending practices. There are two types of email reputation—IP reputation and domain reputation. Let’s take a look at the difference between the two and why paying attention to both is important. IP Reputation Email is sent from IP addresses,…READ MORE »