Platform Uptime

99.999% with SLA available

Platform Throughput

15,000 messages/sec with SLA

Enterprise Customer Activity

Individually average 70 million emails/day

Over 80,000 paying customers trust SendGrid to send more than 60 billion emails every month.

An email platform your business can rely on

Twilio SendGrid (NYSE: TWLO) is a leading provider of cloud email. We’ve supported the world’s fastest-growing companies as they scale their customer communications.

  • Experience uninterrupted sending with a 99.999% uptime SLA guarantee
  • Get time-sensitive email processed quickly, even at peak volume (15,000 requests/second SLA guarantee)
  • Use our proprietary Mail Transfer Agent (MTA) for reliable scale
  • Receive automatic adjustments to keep up with changing mailbox provider policies

Built for security and compliance

We take trust and security seriously. That’s why the world’s leading brands can trust us with their data. We’ve invested heavily in measures that protect our customers’ information.

  • SOC 2 Type II certification
  • User permissioning
  • IP access management
  • TLS message encryption
  • Redundant data centers

5-Minute integration to start building sooner

Twilio SendGrid’s powerful email platform gives your team the tools they need to customize our solutions to support your unique communications needs.

  • Integrate with libraries in 7 coding languages
  • Robust documentation for onboarding and troubleshooting
  • Reputation protection measures (different environments and separate mailstreams)
  • Event Webhook for accessing account statistics and engagement data in real time

A team of email experts in your corner

Receive the highest level of partnership from our email experts. You’ll have our team working on your behalf through implementation, troubleshooting delivery, and email strategy development.

  • A customer success manager with a deep understanding of your email needs
  • An email consultant to arm you with actionable strategies and data
  • Prioritized support with a 15-minute critical response time SLA from our 24/7/365 global expert support team
  • Custom account architecture and warm-up plans, product training, and technical support
Learn about our Expert Services

Superior deliverability

Get support from the industry’s largest team of deliverability experts who clear hurdles on the way to the inbox and manage relationships with mailbox providers on your behalf. Our email experts will continuously monitor your sender reputation and inbox placement to make sure your email program is performing at its peak.

  • Identify and repair email issues with our experts
  • Receive weekly reports of your most important metrics with expert interpretation
  • Strategize and test ideas to make email a more effective channel for your business
Why we’re the delivery experts

Send All of Your Email With SendGrid

What Our Customers are Saying

Twilio SendGrid has been instrumental in scaling our email without interruptions. I’m used to working on imperfect systems, so it’s nice to have things just work for me.

Alex Karweit
Engineering Lead
Read the case study ›

Before, we were running our own email program in-house. Twilio SendGrid brought us a team of experts that would manage our reputation and work with various ISPs on our behalf. Now we have better insight now into deliverability and analytics, and our marketing teams have the tooling they need to create and send email themselves.

Lena Krug
Director of Platform Engineering

With a knowledgeable team focused on deliverability, Twilio SendGrid has helped us measure our campaigns, identify areas of improvement, and follow up on key action items thereafter.

Thomas Tinajero
Director of Marketing Operations, Engagement Marketing
Read the case study ›

The SendGrid Difference

Proven Deliverability

We offer domain authentication, compliance and deliverability coaching, and proactive ISP outreach to ensure you achieve optimal inbox delivery.

Scale With Confidence

Whether you’re a startup or a large enterprise, we can handle your important emails. Our world-class platform delivers more than 60 billion emails per month.

Email Expertise

With SendGrid, you have an expert in your corner. Our Customer Success and Support Teams give you the information and guidance you need, when you need it.

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