Ibotta Maintains a Healthy Email Program with Help from their SendGrid Customer Success Manager

Challenge

SendGrid is more than just an email vendor for Ibotta; SendGrid is an extension of the Marketing Automation team. SendGrid’s email experts helped scale Ibotta’s email marketing program since the app launched in 2012.

In 2016, Ibotta’s user signups growth spiked. As the user base grew, so did the opt-in email list. Their SendGrid Customer Success Manager, who provides hands-on, proactive assistance to Ibotta on an ongoing basis, noticed that with the increased sends, Ibotta was experiencing a decline in deliverability rates.

Solution

SendGrid’s team of experts investigated the issue, leveraging:

• Insight into Ibotta’s unique business model and strategic goals, developed from ongoing strategic account reviews.
• Full insight into Ibotta’s email statistics and email best practices for the mobile app and reward shopping industry.

SendGrid and Ibotta worked together to outline a proactive sunsetting policy based on user engagement fitting Ibotta’s business model and needs. With these actionable recommendations from SendGrid’s experts, Maddie and her team were able to quickly build new filters into their campaign targeting and implement the new policy within a matter of days.

Result

Almost immediately after implementing the new sunsetting policy, Ibotta saw their inboxing rate jump back up to over 95%. With their reputation fully recovered, Ibotta was able to continue with their email schedule as planned. In turn, the trimmed, more engaged user list lead to increased open and click-through rates.

By keeping their email list full of engaged users and deliverability rates dependably high, Ibotta can now focus their email efforts on campaigns that really move the needle.

Bottom Line

SendGrid is a perfect fit for Ibotta’s email program because of its:

• Expertise. SendGrid is the only people-first email provider, with an experienced team of deliverability experts with over 50 years combined experience.
• Scalability. Sending over 40 billion emails monthly, SendGrid’s infrastructure can seamlessly handle Ibotta’s email needs so that Ibotta and confidently grow their business.
• Reliability. Maddie and her team can focus on creating innovative experiences for their uses because they can trust SendGrid to consistently get messages to their customers’ inboxes.