The Essential Guide to Email for Media and Publishing

THE ESSENTIAL GUIDE TO EMAIL FOR MEDIA AND PUBLISHING

Chapter 1: Welcome

SendGrid helps thousands of media/publishing companies deliver email to their recipients every day. SendGrid’s platform is an ideal solution for many of these companies because it sends both transactional and marketing email.

In addition to meeting all the email needs of media and publishing senders, SendGrid is the industry leader when it comes to customer support, deliverability, and email expertise. This guide is designed to help media/publishing companies:

• Learn how other media and publishing companies leverage email for business success
• Compare email engagement metrics to industry-wide benchmarks
• Get delivery best practices for media and publishing
• Determine what changes to will improve email performance
• Learn how other media and publishing companies leverage SMS in addition to email

Chapter 2: How Media and Publishing Companies Leverage Email

Media and publishing companies use both transactional emails and marketing emails to help their businesses succeed:

• Transactional Email – Messages sent to recipients to facilitate an action or transaction. Common types include subscription confirmations, account notifications, password changes and other essential emails.
• Marketing Email – Commercial or promotional messages like weekly and monthly newsletters, new content updates, and other campaigns designed to drive engagement, revenue, and brand awareness.

No matter how great your email is, if it doesn’t get delivered to the recipient correctly it’s not helping your business. As a delivery-first ESP, we focus on providing industry-leading support as well as Expert Services to help customers get their messages delivered to the inbox.

Chapter 3: Media and Publishing Use Cases and Expert Advice

To help other media and publishing companies gain insight into the world of email in their industry, we reached out to a few SendGrid customers to see what their businesses look like and how they use email.

JustRunLah! is Asia’s leading running and fitness website, hailing from Singapore. Since its launch in 2014, the site has become the preferred online destination for runners and active individuals sourcing for event calendars, news, reviews, tips, exclusive discounts, and travel recommendations. It is complemented by Asia’s first mobile app for running, JustRaceLah!, which is an innovative tool that allows members to discover races and track their performance improvement over time.

How often do you publish new content on your website?

We currently have a pool of about 100 bloggers who review races, products, and write about their running experiences. That’s on top of our authors and staff. In terms of articles, posts, and reviews, anything from 1 to 10 posts per day.

How many subscribers/recipients do you have?

We have about 60,000 subscribed members, both in our mailing list and our mobile app.

How important is email for your business? How does it help you drive revenue?

We are using emails mostly as a means of keeping engagement and retention rates high, rather than driving revenue directly.

How does your email strategy differ from other types of communication, like social media?

We’re focusing more on action and event-driven communications rather than traditional newsletters. We want each recipient to receive a personalised email that is relevant to them.

What advice would you give a new online publishing business or email sender about email?

Let people know what to expect if they subscribe to your mailing lists, and only send your subscribers content they want to receive. It can get tempting to keep bombarding people with links to your latest products or promotions as your user base grows, but that won’t do much good.

FashioNZ is New Zealand’s longest running fashion website and has been online since August 1998. It’s updated daily with fashion news, interviews, reviews, competitions, and related fashion and beauty content. The site has a loyal following in New Zeraland and overseas, and it’s also a hub for the local fashion industry with designers, brands, recruiters, fashion schools, and stylists represented on the site and in the online store. The original aim of FashioNZ was to showcase New Zealand fashion to Kiwis and to the world, and that continues to be our passion today.

How often do you publish new content on your website?

We publish new content daily which is a mix of news stories, interviews, reviews, competitions, lookbooks, job listings, and other fashion industry content.

How many subscribers/recipients do you have?

Currently, we have over 38,000 subscribers.

How important is email for your business? How does it help you drive revenue?

Email is very important. Our weekly eDM is a great way to share each week’s content with our readers all at once and always drives a strong peak in traffic. Our clients pay for space in our eDM as it reaches a wider audience that most of their own databases and always has good engagement.

How does your email strategy differ from other types of communication, like social media?

Our eDM is curated and collated carefully to present all of our week’s content together in a way that means the reader can pick and choose what they want to read. On social media, we promote our content one story at a time. We spend a good deal of time each week on the presentation and layout of our newsletter and it always has a personal introduction to help the reader connect with the content.

We also run a competition each week giving a new prize to make our newsletter even more enticing which is a strategy that works well for us and increases the newsletter’s open rate and engagement.

What advice would you give a new online publishing business or email sender about email?

We have a few pieces of advice we’d give other media and publishing senders:

• Strong visuals are really important – We make sure each week’s newsletter loads quickly while looking good.
• Content is king – We pick our best stories to lead and keep in mind what our audience is most interested in. We try to keep emails concise by giving each piece of content only one sentence to draw you in. People have short attention spans, so you have to make sure everything is really engaging.
• Layout is really important – We try and make our emails look clean and not too cluttered even though there are usually 8 – 10 pieces of content in them.
• Consistency is key – Our emails go out every Tuesday at the same time, and we always deliver regardless of what else is going on in the business.
• Proof and double-check everything, especially links – A broken link can cost you valuable traffic to your site, and if people are put off when they can’t get to what they want, they’ll likely give up. You don’t want to lose that customer.

Chapter 4: Compare Your Email Program

We help thousands of senders in the media and publishing industry deliver mail to their recipients.

If you’re a media or publishing company, you want to make sure your email program is working and optimized. One of the ways you can check the health of your email program is by comparing your engagement metrics to industry averages and other media and publishing senders.

Metrics like average monthly send rate, unique open rate, and unique click rate are all significant and relate to each other. In our 2017 Global Email Benchmark Report, we looked at media and publishing companies that send email through SendGrid to determine what average their average engagement statistics look like:

As a company within this industry, use these numbers as benchmarks. If you’re beating the industry averages, we suggest you continue implementing good sending habits. You can scroll down to the Delivery Best Practices section to learn more.

If your engagement metrics are well below the industry average, you may need to make some changes. In these situations, you may want to check out our Email Deliverability Guide or our Top 10 Tips and Tricks to Stay Out of the Spam Folder Guide.

Chapter 5: Delivery Best Practices for Media and Publishing

Many email marketers in the media and publishing industry often focus on small tweaks they can implement to increase clicks or opens on individual sends. Increasing engagement when possible is always great, but you also want to make sure emails are arriving in the right place and getting your message in front of as many people as possible.

Below are a couple of delivery tips media and publishing senders can implement to increase the likelihood that your messages are placed in your recipients’ inboxes:

Continue testing sending frequency

The media and publishing industry was one of a few industries that was able to increase their average sending frequency as well as their average unique open rate from 2016 to 2017. While this is a great trend, each sender should test the number of emails they send to their recipients each month to determine what the optimal amount is. You can learn more about avoiding email fatigue and improving your sending frequency on SendGrid’s blog.

Segment streams and use separate IPs

Smaller media and publishing senders who send fewer than 30,000 or 40,000 emails each month may be fine sending email from a shared IP, but larger senders need to be more strategic.

As you scale your email to 50,000 messages per month and beyond, thoughtful segmentation strategies need to be implemented. One of the first changes you should make as your email program grows is to send transactional email and marketing from separate IPs

Chapter 6: Changes to be Considered

Whether your goal is to determine how many emails you’re aspiring to send, or simply learning what you should prepare for in the future, there are a lot of email tactics that you should consider implementing and some to avoid completely:

Don’t buy or migrate lists

Not only is buying contact lists against SendGrid terms of service, it’s a proven way to negatively impact your ability to get messages delivered to the inbox and not the junk/spam folder.

If you buy a list and begin sending email to those contacts, recipients aren’t going to know who you are or what your business is, and they going to be a lot more likely to mark your email as spam. For more tips on growing your recipient list the right way, visit our interactive How to Grow Your Email Marketing List Guide.

Send a confirmation email

Sending a confirmation email to people that have provided their email address allows you to provide your new subscriber with more information about the types of emails they’ll receive. It also provides a way for them to re-confirm that they want your email in the future, making them a lot more likely to engage with future sends.

Inform recipients of frequency

Be clear with your subscribers about how often you will email them. Whether you do it at the point of address collection, or you include some frequency information in your confirmation email, letting people know how often you’ll be sending messages, and when you post new content, is a great idea.

When recipients can anticipate your messages, they’ll be likely to open them and click the links within.

Create a preference center

A preference center allows recipients to choose which emails they prefer to receive. While this may seem like a way for people to limit the ways you can message them, they’re really raising their hands and telling you exactly what types of messages they’d like receive. For media and publishing companies, you could provide recipients with the different categories or subjects of posts you have on your site so recipients can select those they are most interested in.

Let customers opt-out

While a preference center allows customers to tell you which types of email they’d like to receive, you can also allow them to tell you with emails they’d prefer to NOT receive. By using a tool like unsubscribe groups in Marketing Campaigns, customers can remove themselves from different streams of emails they’re currently receiving.

Keep things personal

One of the best things you can do is try to keep things as personal as possible. Address recipients by name, send them content that they’ve expressed interest in, and make sure they’re getting subject lines they’re interested in. The more a recipient feels like your email is for them specifically, the better.

Chapter 7: How Media and Publishing Companies Leverage SMS

As text messaging continues to become more popular across all industries, it is critical for media and publishing companies to adopt SMS to capture the attention of their audience and engage with a younger crowd of media consumers.

While different age groups consume different media, every age group interacts with media on a daily basis. Companies that want to attract and hold the attention of a younger demographic can utilize SMS to connect with their following and reach their target audience directly on their mobile phones. 

Millennials prefer texting with businesses at more than twice the rate of older consumers, making SMS a critical channel for media companies to appeal to a younger market of media consumers and stand out from their competitors.

Let’s take a look at the ways in which media and publishing companies can leverage SMS.

Give real-time news updates

News organizations and media companies can use SMS to provide real-time news updates to their subscribers. Because 90 percent of text messages are opened and read within three seconds of being received, SMS gives media outlets the ability to send breaking news stories and urgent notifications to their audience directly on their mobile devices. Text your customers only with important breaking news or information that requires immediate action.

Run contests and polls

Many media companies and radio stations are already utilizing SMS to engage their audiences by running text-to-enter contests. Media hosts can invite their listeners to text a keyword to a unique shortcode in order to be entered in the contest, giving their audience a quick and convenient way to engage with their brand. Similarly, media stations can run polls asking for voter feedback, and encourage their audience to text-in their preferences.

Let your audience participate

There are many ways in which media and publishing companies can use SMS to encourage audience participation. Radio stations can invite listeners to text-in song requests or give their opinions on certain topics. TV stations and other media companies can initiate user participation by letting their viewers ask questions, offer advice, and provide feedback through SMS messaging. SMS allows for two-way communication, so don’t be afraid to respond to your audience and spark a conversation!

Drive traffic to social media

Because SMS has a 160-character limit, it’s likely that you won’t be able to send all of your information to your recipients through a text message. However, SMS is a great channel to promote your rich content and drive traffic to your social media pages. Send text messages containing links that redirect your audience to videos, graphics, news articles, event announcements, and social media pages in order to generate buzz around your brand.

SMS is a powerful tool that media and publishing companies can leverage to communicate effectively with their audiences and create meaningful connections with their followers. Because audience engagement directly impacts the success of this industry, it is imperative that media and publishing organizations adopt SMS to stand out from their competitors and make a lasting impression on their customers.

For more information on how SMS can complement your existing email program, talk to an expert at Twilio.

Chapter 8: Why Media and Publishing Companies Choose SendGrid

When the success of your business is based on your ability to communicate with your customers, having a scalable, reliable email service provider is critical. SendGrid’s platform allows media and publishing companies to send 1-to-1 transactional emails as well as 1-to-many marketing emails.

Twilio’s programmable SMS can also assist your business in sending personalized, real-time SMS messages to customers directly to their mobile phones.

In addition to sending your email that will grow your business, we have email experts and support staff ready to help you fine-tune your email program. We’re trusted by over 45,000 paying global customers—big and small—to drive engagement and business growth through their email program.

Some of the most well known media and publishing companies across the globe use SendGrid including: