4. Customer Data
4.1 Use of Customer Data
“Customer Data” consists of data and other information made available to us through the use of the Services under these Terms, including, Customer Usage Data and Customer Content.
“Customer Content” shall mean (a) content exchanged by means of use of the Twilio Services, such as text, message bodies, voice and video media, images, and sound; (b) data stored on Customer’s behalf via the Twilio Services such as communication logs; (c) personal data sent via the SendGrid Services such as sender, recipient, and copy recipient identification information (first and last name), contact information (address, telephone number (fixed and mobile), email address, fax number), employment information (job title); and (d) any other personal data that the Customer chooses to include within the body of an e-mail that it sends using the SendGrid Services.
“Customer Usage Data” shall mean data processed by Twilio for the purposes of transmitting, distributing or exchanging Customer Content; including data used to trace and identify the source and destination of a communication, such as (a) individual data subjects’ telephone numbers, data on the location of the device generated in the context of providing the Twilio Services, and the date, time, duration and the type of communication; and (b) activity logs used to trace and identify the source of SendGrid Service requests, optimize and maintain performance of the SendGrid Services, and investigate and prevent system abuse.
“Customer Service Data” shall mean aggregated, non-personally identifiable data or information (data or information that does not identify an entity or natural person as the source thereof) resulting from Customer’s and its End Users’ use and operation of the SendGrid Services, including information relating to volumes, frequencies, bounce rates or any other information regarding the email and other communications Customer or its End Users generate and send using the SendGrid Services.
By the way, when we refer to “Law” in these Terms, we mean any statute, law, ordinance, regulation, rule, judgment or order of a government, court, or tribunal of competent jurisdiction, including, without limitation, any data protection laws, privacy laws, any laws that requires you to obtain consent from an End User or provide notice to an End User in connection with such End User’s use of each Customer Application, any state, federal, and international laws, regulations, and rules related to the recording or monitoring of telephone calls, SMS messages, or other communications, the U.S. Foreign Corrupt Practices Act, rules established by the Federal Communications Commission, any federal or state anti-spam statute or regulation, including the CAN SPAM Act of 2003, or any federal or state statute or regulation prohibiting the dissemination of unsolicited communications, including the Telephone Consumer Protection Act of 1991 (TCPA).