This Policy does not cover:
We recommend that you read this Policy in full to ensure you are fully informed. However, if you only want to access a particular section of this Policy, then you can click on the relevant link below to jump to that section.
We may ask Visitors to provide specific information set out in an online inquiry form (for example, name, contact details, company name, country, monthly email volume, billing information, profile information etc). Alternatively, Visitors may choose to provide additional information when Visitors communicate with Us or otherwise interact with Us, and We will keep copies of any such communications that Visitors send to Us for Our records.Information We Collect Automatically through the Website and Services:
We may also collect certain information through Our Website and Services by automated means such as IP addresses, browser type and operating system, referring URLs, information about Visitors visit including the URL clickstream to, through and from Our Website, download errors, number of Website visits, and other page interactions. We collect this information automatically through the use of various commonly used information-gathering technologies including cookies and web beacons, to collect information as users and Visitors navigate the Website and use the Services (“Web Site Navigational Information”). We use these technologies to analyze trends, administer Web sites and Services, track users’ and Visitors’ movements around Our Website and Services, serve targeted advertisements and gather demographic information about Our user and Visitor base as a whole. Additional information about Our use of Web Site Navigational Information is available at https://sendgrid.com/policies/privacy/website-navigational-information/.
Legal Basis for Processing (EEA Individuals Only): If Visitors are from the European Economic Area (“EEA”), Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which We collect it.
However, We will normally collect personal information from Visitors only where We have Visitors’ consent to do so, where We need the personal information to perform a contract with Visitors, or where the processing is in Our legitimate interests and not overridenoverridden by Visitors’ data protection interests or fundamental rights and freedoms. In some cases, We may also have a legal obligation to collect the personal information in question.
If We ask Visitors to provide personal information to comply with a legal requirement or to perform a contract with Visitors, We will make this clear at the relevant time and advise Visitors whether the provision of Visitors’ personal information is mandatory or not (as well as of the possible consequences if Visitors do not provide Visitors’ personal information).
Similarly, if We collect and use Visitors’ personal information in reliance on Our or a third party's legitimate interests and those interests are not already listed above, We will make clear to Visitors at the relevant time what those legitimate interests are.
If Visitors have questions about or need further information concerning the legal basis on which We collect and use Visitors’ personal information, please contact Us using the contact details provided under the "How to Contact Us" section below.
We may also share personal information collected through the Website with third party companies so that they may offer products and services that We believe will be of interest to Visitors. We may also share personal information with third party advertising-serving companies to better target the adverts and other content displayed on Our Website and to provide offers We think may be of interest to Visitors. Visitors may opt-out of disclosure of Visitors’ information to third parties for direct marketing purposes – see the Choice and Opt-Out section below. In addition, third party advertisers may receive certain personal information about Visitors if Visitors click on advertisements displayed on the Website. If Visitors do not wish these third parties to process Visitors’ personal information, Visitors are advised to not click on these adverts.
SendGrid may provide bulletin boards, blogs, or chat rooms on the Website. Any personal information Visitors choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send Visitors unsolicited messages. We are not responsible for the personal information Visitors choose to submit in these forums.
On some pages of Our Website, such as Our blog, third parties may provide applications or plug-ins through Our Website which may track Visitors’ use of content, applications or plug-ins, or may customize content, applications and plug-ins for Visitors. For example, when Visitors share a post on Our blog using a social media sharing button (e.g. Facebook, LinkedIn), the social network that has created the button will record that Visitors have done this. If Visitors do not want the social network to collect this information about Visitors, then Visitors are advised to not use this feature.
We will ensure that where other non-EEA affiliates or third -party service providers receive personal information outside of the EEA, that they too commit to provide the same level of protection as the Privacy Shield Principles.
More information about EU data protection laws is available by visiting our GDPR page.
Also, all opt out requests can be made by emailing Us at firstname.lastname@example.org. Please note that it may take up to 3 days to remove Visitors’ contact information from Our marketing communications lists, so Visitors may receive correspondence from Us for a short time after Visitors make a request.
Please note that some communications (such as service messages, account notifications, billing information) are considered transactional and necessary for account management and Visitors cannot opt out of these messages unless Visitors request to deactivate their SendGrid account.
Visitors from certain territories (such as the European Union) may have additional rights under their data protection laws, such as the following:
Visitors can exercise the above rights by writing to Us using the contact details in Section 13 below and We will consider such requests in accordance with applicable data protection laws. We may ask Visitors to verify Visitors’ identity before We respond to a Visitors’ request.
Visitors also have the right to raise questions or complaints with Visitors’ data protection authority at any time.
SendGrid has adopted a policy of allowing Visitors to opt-out of the disclosure of Visitors’ personally identifiable information to third parties for their direct marketing purposes and thus falls within this exception. Instructions for opting out can be found in the section entitled found in the Choice and Opt-Out section above.
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