The Next Generation of Customer Engagement: 5 Trends to Watch
The year 2020’s accelerated digital transformation and widespread consumer adoption of online channels laid the groundwork for our “new normal.” But now, more than a year later, it leaves us wondering: Where do we go from here?
In our latest guide with Twilio and Segment, we explore the 5 trends that will define the next generation of customer engagement. From data privacy to the right technology investments, these 5 factors will determine your ability to meaningfully engage customers today and in the future.
What’s inside the report?
Customer engagement trends you need to know for 2021 and beyond
Tips on how to future-proof your marketing campaigns
Strategies to help you get the most out of your customer data