guide

The Next Generation of Customer Engagement: 5 Trends to Watch

The year 2020’s accelerated digital transformation and widespread consumer adoption of online channels laid the groundwork for our “new normal.” But now, more than a year later, it leaves us wondering: Where do we go from here 

In our latest guide with Twilio and Segment, we explore the 5 trends that will define the next generation of customer engagement. From data privacy to the right technology investments, these 5 factors will determine your ability to meaningfully engage customers today and in the future. 

What’s inside the report?

  • Customer engagement trends you need to know for 2021 and beyond
  • Tips on how to future-proof your marketing campaigns
  • Strategies to help you get the most out of your customer data
  • And more!
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