11 Customer Engagement Metrics You Should Be Tracking

Customer engagement is crucial to business success, and yet, it’s an elusive and often difficult-to-quantify concept. To help you assess the strength of your customer relationships, we’ve put together a new guide: 11 Customer Engagement Metrics You Should Be Tracking

From bounce rate to user churn, these metrics will help you accurately measure, track, and analyze how customers engage with your business. By leveraging these metrics and associated insights, your business can identify areas of improvement and create more engaging experiences for your customers.

What’s inside the guide?

  • 11 metrics you can use to get the full picture of customer engagement
  • How and why to calculate each metric
  • Tips to accurately analyze customer engagement
  • And more!
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