Managing contacts is an integral part of your marketing campaigns lifecycle. You can create lists for contacts, as well as view and edit each individual contact within your contact database.
To view a specific contact profile, find the contact in one of your lists or segments by searching your contact database. Then, click the contact’s email address. You will then be able to view the email, engagement data, profile information, custom fields, and list associations for this contact.
Searches are case agnostic but must be done using a whole email address that includes an "@" and any top-level domain like ".com" or ".io".
To view any custom fields you have assigned to this contact, or to view any lists that you have added this contact to, you may flip through the tabs beneath the Contact Details. You may either view all custom fields at once, or you can filter them by the following types: “Text”, “Date”, and “Number”.
When you are viewing a contact, click any of the Edit buttons to edit the contact's information within that section. This includes the SendGrid provided reserved fields, except email, any custom fields you’ve added for this contact, and any lists the contact is associated with.
To edit the associated lists for your contact:
Sending to a well-managed address list can drastically improve your delivery. We have put together some simple steps and guidelines that will improve any senders list.
In your SendGrid Account are different Suppressions lists.
Global Unsubscribes - Addresses on this list are opted out of all mail.
Bounces - Addresses that have failed to deliver to the recipient's inbox. Once an address has been added to this list, we do not attempt to deliver further messages to it. We will instead Drop them to protect your external reputation.
Spam Reports - Addresses that have marked your mail as spam.
Blocks - Addresses that have blocked your mail temporarily, usually due to factors like a blacklisted IP address. You can attempt to resend to these addresses.
Invalid - Addresses on this list are malformed and do not have a valid email address structure. (Ex. info.sendgrid.com, info@sendgridcom, info @ sendgrid.com)
Emails sent to addresses listed in the Bounce, invalid, Spam, and Unsubscribe list are automatically dropped by SendGrid. Feel free to remove these addresses from your lists to save money and time.
It is common to have contacts that result in a group unsubscribe, block, bounce, invalid email address, or spam report. Attempting to send email to these contacts can negatively impact your reputation since these contacts do not want to (and will not) receive your marketing emails.
To remove all of your unusable Marketing Campaigns contacts:
To remove one or more contacts from a list:
Use this to permanently delete your recipients from all of your contact lists and all segments if required by applicable law.
To delete all of your contacts at once: