Spam reports happen when a recipient indicates that they think your email is spam and then their email provider tells SendGrid. The list provided here can be filtered by email address or date.
In the top right corner, you will see a calendar icon. Click this and choose the spam report dates you would like to search between. Your recipient list will refresh, showing the recipients who marked your email as spam between these dates.
When you select the checkboxes next to the recipient names or select all, using the checkbox next to the search box, you will see a new button at the top of the page. From this list, you can choose to remove the selected recipients from the list.
You can download your Global Unsubscribe list as a CSV by clicking the gear icon at the top of the page and selecting “Download CSV.” The file will download in your browser right away.
Looking for customized expert advice to improve your email program? Our team of email experts can help you create a plan to ensure you're optimizing your email delivery and engagement, and avoiding future issues like blacklists. Learn more on our Expert Services page.
Let us know how we’re doing! Please rate this page:
If you have a question that needs an answer, please contact support. Otherwise, please open an issue in our GitHub! Thanks for helping us improve our docs!