When you sign up for a SendGrid account, there are a few steps that our users must complete before they can start using their accounts fully. Once you complete the steps presented, your credit usage limits will be unlocked. We require these steps for your security, as well as to help you get started more quickly!
The time it takes to completely unlock your account can vary based on how quickly you complete the required steps. The faster you complete the steps, the faster you can start sending!
In order to send email with your free Twilio SendGrid account, you must create and verify a Single Sender. Adding a Sender Identity will help protect your sending reputation and legitimize your account in the eyes of the inbox providers for better deliverability. For more information, see Single Sender Verification.
If you don't have access to your domain's DNS records, you can use the Send To A Coworker feature. This feature allows you to enter a colleague's email address so Twilio SendGrid can send them all the information they need to complete domain authentication on your behalf.
You will need to complete all of these steps to completely verify your account. You cannot skip any of the verification steps, or your account won't be unlocked.
In some instances our compliance team will need to manually verify your account information before you can start sending. In these cases your account should be unlocked within 72 hours of completing the last account verification step.
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Please note, we cannot resolve account and login issues reported on GitHub. Contact support for account assistance.
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