Sometimes, people leave your company, and their email address may be deleted or lost. Those email accounts can sometimes be associated with important business accounts, like your account with SendGrid! This kind of access is important for notifications, billing alerts, and passwords reset emails.

If you find yourself in a similar situation, use one of the following options to get back in the action:

  1. (Recommended) Have your email administrator re-create the email address associated with the SendGrid account in question, and then request a password reset email. SendGrid support can help out if you don’t know that the email associated with a your account.
  2. You can always create a new account, and sign up with an active email address that you control. Keep in mind that account data cannot be transferred from old to new accounts.