Resetting your username and password

Unified Login allows Twilio users to use their Twilio email, password, and authentication settings across multiple products, including Segment and SendGrid. Learn more

Twilio Unified login users

For users who are using the Unified Login feature, most user settings, such as your email, password, and 2FA are now managed from Twilio Console.

Once you’ve securely linked your existing user password, you no longer need it! You can start using your Twilio credentials going forward.

Changing your password

If you already know your password, you can change your SendGrid password by editing your Account Details in the UI. If you've forgotten your password, you can reset it on the Reset password page.

Changing your password through the SendGrid UI

To change your password using the SendGrid UI:

  1. From the homepage, select the drop-down in the top left corner and then select Account Details, or navigate to Settings, and then click Account Details.
  2. Locate the Password section, and click the edit icon.
  3. Enter your current password, a new password, and confirm the new password. Then, click Save.

Resetting your password

If for some reason you cannot remember your password and cannot log in, you can still change your password.

To reset your password using the Forgot Password link:

  1. Navigate to the SendGrid login page.
  2. Click Forgot Password.
  3. Enter your SendGrid username.

Twilio SendGrid will send you an email with account reactivation steps. Follow these steps to access your account again. If you don't receive the email, you may not be entering the correct username.

Changing your username

To change your username:

  1. From the homepage, select the drop-down in the top left corner and then select Account Details, or navigate to Settings, and then click Account Details.
  2. Locate the Username section, and click the edit icon.
  3. Enter a new username. Then, click Save.

Resetting your username

In the event that you forget your username, you can reset it by filling out this form.

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Need some help?

We all do sometimes. Get help now from the Twilio SendGrid Support Team.

Running into a coding hurdle? Lean on the wisdom of the crowd by browsing the SendGrid tag on Stack Overflow or visiting Twilio's Stack Overflow Collective.

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