At SendGrid, we aim to have the best Customer Support in the email industry, but sometimes it’s just faster to find answers to your questions on our website and within our existing publications. Below, we’ve compiled the best places for you to look for answers to SendGrid-specific questions.
If you haven’t already taken a look, the SendGrid Documentation is an extremely detailed guide to our product. This is a more technical resource that will help guide you through your account. Sections include:
- User Guide – Our user guide keeps you up-to-date with the settings found within the SendGrid interface.
- API Reference Index – Whether you want to send mail, collect information, or make changes in your account, the API reference will help you understand how to programmatically manage your email program.
- Integration Information – Learn how to integrate via Web API and SMTP Relay. You will also find code examples, tutorials, and instructions for integrating with some existing applications.
- Utilities – Our Support Incubator has created some pretty cool tools for SendGrid customers, including Deliverability Center, Code Workshop, List Assist tool, and SMTP API Header Validator.
- Classroom – Learn the basics about SendGrid and sending email. Find detailed information about building, delivering, sending, and tracking your email.
- Glossary – Need to understand a term that we’ve used? Head to the Glossary to brush up on your email vocabulary.
There is a considerable amount of information in our Documentation. To help you navigate better, we’ve added a search feature for you to find information you need quickly.
SendGrid’s Knowledge Base is a repository for information that our Technical Support team has compiled after working with SendGrid customers and prospective customers. The Knowledge Base includes common questions and answers, as well as video tutorials, including:
- Marketing Campaigns Templates Video Tutorial – Learn how to create and manage email templates within SendGrid Marketing Campaigns.
- Safely Test Your Sending Speed – A brief description of how customers can test how quickly their messages will be sent and received.
Best Practice Guides
Our Support, Delivery, and Content teams have come together to create many different Email Best Practice Guides. From deliverability must-knows to technical product examples, our best practice guides will empower you to better manage your email. Some of our most useful and popular guides include:
- Why A/B Testing is Critical to Campaign Success – The what you should be testing within your email campaigns and how to do it successfully.
- The ABCs of ISPs: How to Get Delivered at the Major Internet Service Providers – Get the keys to good deliverability by learning about the different email tactics you should be applying before sending your email.
The SendGrid Webcasts let you take a deep dive into a wide variety of email subjects with our delivery experts, technical account managers, and marketing gurus. Webcasts are available to watch on demand after their live debut.
- Delivery Download 2015 – Our Enterprise Delivery Analyst, Kurt Diver, walks through email delivery basics and advanced sending strategies to help you get your messages read by your recipients.
- Great Expectations: Setting Your Email Marketing Up for Success – Learn how to set the right expectations so that your recipients know what messages they’ll be receiving and how often to improve deliverability and engagement.
Our Pricing Page breaks down the differences between all of our email plans to help you make the best decision for your organization. The pricing page includes information on all of SendGrid’s plans, including:
- Pricing Plan Comparison Chart – Get a breakdown of exactly what each plan offers and how much email volume you have access to.
- Frequently Asked Questions – Get answers to the questions other SendGrid customers have asked us most often.
If you still need to talk to a human after looking for the answers to your questions on our website then please feel free to contact Technical Support.