Turning Complicated Subjects Into Useful Posts Warren Duff May 15, 2014 Best Practices // SUMMARIES ?> I have a confession. I am not a subject matter expert. I’m not an engineer, developer evangelist (aka genius), programmer, or product manager, and the last time I used HTML was on my MySpace page 10 years ago. Not only that, but before coming to SendGrid, I had no idea what happened to an email after you hit the send button. So, how do I take technical subject matter and create content about it that is interesting or useful to a technical audience? Below, I’ve outlined my process for overcoming obstacles and getting content out: Step 1 – Admitting I’m not as smart as I think It turns out, when you’re writing technical content for a technical audience, you can’t “fake it ‘til you make it.” Writing about something I know nothing about takes a bit more work than spouting off about something I do everyday. Step 2 – Getting some background When I get a writing assignment about a new subject, I go to Wikipedia, I search for the top sites, and I find blogs that have been written about it before. Once I have some context about what I’m supposed to write about, I start asking questions. Step 3 – Talking to someone smarter than me I work with a lot of email experts who are more than happy to talk to me, so I corner one and ask them approximately 10,000 questions. I ask them to explain things like they’re speaking to 5 year old. I ask them for the blogs and websites they visit. Above all, I listen, pay attention, and ask for clarification if I’m confused. Step 4 – Writing too much If I’m writing a 400-word post, my first draft was probably closer to 700. I write everything down. Whether it’s an unfinished paragraph or sentence, I get all my thoughts onto the page and then start pulling it together so it makes sense. I cut and paste to create a better flow, and when I think I’m about finished, I go back through and chop it down so my audience can read it. Step 5 – Remembering my audience Who is this for? Are my readers going to know a bit about this beforehand? Thinking about my audience allows me to remove extraneous portions of text. Even though I just learned about the ins and outs of the subject, my audience might know more about than me. I give readers credit and eliminate the things I think they already know. Step 6 – Going back to the smart person I’ve never written a more technical piece that was 100% accurate after those first four steps. However, I do enjoy learning and the feedback I get always makes my final piece better. I send my (almost) final draft to the expert I interrogated earlier and ask them to review my work. Most of the time, they find places that need more explanation (even if I eliminated that part in the previous step), or they find things that are incorrect, and they give me even more insight. Step 7 – Keep learning When I started writing at SendGrid, I had to look up what an SMTP service is. After a few months though, I’ve written about SMTP for our Email Library and I’ve let senders know about changes made to the Yahoo and AOL DMARC policies. Being a technical or subject matter expert isn’t what’s important when writing. It’s creating useful content that’s helpful to the readers that’s really important.