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Tag Archives: best practices

Cheat Codes for Good Documentation

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Everybody, especially developers, loves working on documentation. They understand the importance of docs and its impact on customer adoption and customer experience, and they always consider docs when planning and releasing code. Wait, why are you laughing? Many companies have some kind of trouble with documentation. Lots of common problems make docs difficult to wrangle; information gets out of date or lacks completeness, the content is poorly organized or inconsistent, readers can’t find what they’re looking for, and code samples might be broken. If you walk through most engineering departments and ask for volunteers to help update docs, you’ll be

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Customer Success: SendGrid Becomes the Mayor of foursquare

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 If you’re familiar with location based services, then you are most certainly aware of foursquare – the mobile platform that makes cities easier to use and more interesting to explore. At SendGrid we are caught up in the craze and quite competitive internally for our foursquare points and mayorships.  While most communication between foursquare users happens within the application,  email alerts, friend requests, check ins, and “mayorship” status result in over 60 million transactional emails sent per month. Related PostsUsing SendGrid API in Tiggzi Mobile App Platform How to Calculate the Cost of Maintaining Your Email Infrastructure Customer Success Story:

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