Category Archives: Product

Sending a Welcome Series with Threads

Posted on (0 Comments)

The following is a guest post from Sean Harding at SendGrid Labs. Below, he’ll share some more information about triggered email service, Threads. Built on top of SendGrid’s world class email delivery service, Threads is an extremely flexible and powerful way to engage customers with triggered emails (e.g. a welcome series to a new customer). We introduced some of Thread’s capabilities last week on the blog, but would like to share a more specific example today. One of the easiest and most useful ways you can start leveraging Threads triggered emails is a welcome series. A welcome series is a

READ MORE »

Email Message Flow 101: How SendGrid Helps Your Email’s Journey to the Inbox

Posted on (0 Comments)

SendGrid has helped thousands of customers send their email messages since 2009. We help our customers build their email content, send their messages, and view the success of each campaign sent. We also realize that the actual journey of an email message from sender to the inbox  is complicated. And, sometimes it may not be fully understood by all senders. This post shows the basics of the email path, along with where SendGrid is helping to make that journey less complicated. In the email flowchart below, you can see the main components that all email messages pass through. Granted, there

READ MORE »

Email Whitelabeling: Why It’s Important and How SendGrid Helps

Posted on (0 Comments)

Controlling your sending reputation and deliverability just got way easier and more powerful with SendGrid’s improved whitelabeling features. Why whitelabel your account? Whitelabeling protects your brand, helps your email reputation, and can improve deliverability. When you whitelabel at SendGrid it proves to the world that SendGrid has your permission to send emails on your behalf. Our whitelabeling features have evolved and are now comprised of three primary components: IP whitelabeling, domain whitelabeling, and email whitelabeling. Domain Whitelabel This type of whitelabel empowers ISPs and mailbox providers with the ability to verify the identity of the email sender back to the

READ MORE »

Introducing the General Availability of SendGrid’s New Customer Portal

Posted on (0 Comments)

Following today’s pricing announcement, we are happy to announce the general availability of SendGrid’s new Customer Portal. With today’s launch, we’ve reinvented the way that our customers interact with SendGrid. Whether it be through our innovative and seamless interface, or our new, robust Web API, our customers will experience the new SendGrid Customer Portal as the most intuitive and flexible way to engage with their customers through email. The first thing our customers will notice when logging into their account is a sleek, new interface. Designed with a focus on usability and easy navigation, the new Customer Portal was built with

READ MORE »

New SendGrid Pricing and Plans. New Plan Names, More Functionality, Same Low Price.

Posted on (0 Comments)

It’s been almost 4 years since we launched our current pricing structure and while it has become the industry standard model for simplicity and cost-effectiveness, in order to make it even easier for our customers to scale, we have decided to make a couple of adjustments. We’re excited to announce that effective today, we are rolling out the exciting new changes outlined below. For current customers, don’t worry, our current plan pricing hasn’t changed (up or down) and there is no action you are required to take. So what are the changes we’ve made? Plan Names: We removed reference to the precious

READ MORE »

Advanced Suppression Manager: A Developer’s Example

Posted on (0 Comments)

One of the great new features recently released by SendGrid and available within the beta Customer Portal is the Advanced Suppression Manager (ASM). For those already familiar with SendGrid, you are probably already aware that if a recipient unsubscribes from your mailing list, they can no longer receive any new email from you. If, for example, I am sending a marketing campaign and one of my campaigns doesn’t fair well, I might lose many possible recipients who decide to unsubscribe from all my future emails including password resets. How can I prevent recipients from unsubscribing from my emails simply due

READ MORE »

Announcing New Email Delivery Tools in our Deliverability Center

Posted on (0 Comments)

Earlier this year, our support incubator team released our new Deliverability Center. We set out to start capturing a definitive list of bounce reasons and their respective solutions to help our customers solve deliverability issues. Since then, we’ve seen a ton of people visiting and submitting new bounce reasons for us to help with. We’re very pleased with the adoption so far! Behind the scenes, we have a team of support agents and developers committed to making this tool the best it can be. Keep on submitting your bounce reason codes, and we’ll continue to dish out answers. Now, we’re

READ MORE »