When it comes to helping national brands like Geico, New Balance, and Ace Hardware leverage the power of local marketing, Balihoo knows that local, targeted email and local phone numbers for people to call are the best tools to use.

Balihoo is a local marketing automation company that helps national brands execute marketing campaigns. Their platform provides brands with local communication channels like local websites, search engine marketing, and direct mail. To help them drive email and local phone solutions, they’ve been using SendGrid and Twilio.


Balihoo is a Marketing Solutions Partner at SendGrid–they’ve integrated their marketing platform with SendGrid’s email deliverability engine to provide their clients with a flexible, cloud-based email solution.

Through the application of the SendGrid Subuser API, Balihoo’s customers can now provide their locations with branded email templates that can be sent to local recipient lists. Balihoo also use the Event Webhook to allow their customers to view email metrics and analytics through their dashboard.


Through their experiences, Balihoo has learned that having a local way for potential customers to reach out to brands is essential. Balihoo decided to partner with Twilio and ensure their brands have a local phone number for customers to call from the local website they’ve visited rather than a national 1-800 number or contact form.

Balihoo discovered that customers prefer the local number 5:1 times more often. In addition to this, by using Twilio, Balihoo customers can see detailed lead tracking statistics from their campaigns in the Balihoo dashboard.

Some of the benefits of their SendGrid and Twilio integrations include:

  • Customer leads are useless if left to sit. SendGrid helps brands engage and activate local leads through a scalable infrastructure.
  • After discovering a brand’s local website, customers are nearly 20x more likely to contact a representative by phone than by online form.

To learn more about how Balihoo uses SendGrid and Twilio to help brands reach customers at the local level, read our new case study: Scaling Local Marketing for National Brands: How Balihoo uses SendGrid and Twilio.

Warren Duff
Warren is the Sr. Content Marketing Manager at SendGrid, specializing in email and content best practices, he develops many of the new guides you see SendGrid release as well as other pieces of content, including blogs, videos, case studies, and emails.