Welcome emails are one of the most important communications you’ll ever send to your recipients. Why? Because your welcome email is likely the first time you’re in their inbox. You have to make it count!

Your perfect welcome email should do 3 things:

1. Remind subscribers why they joined (and thank them!)
2. Invite engagement (through an exclusive offer or other call to action)
3. Set the tone for future email communications

But before I get into some welcome email examples of senders who are doing all 3 of these well, let’s start with a story:

My favorite store is back in my home state of New Jersey. Every time I walk in, I’m greeted at the door by one of the friendly, smiling owners who thanks me for coming in and asks me if I’d like a complimentary glass of champagne. She then leaves me to browse the shop at my own pace, while assuring me that she’s close by if I need any assistance.

New items are always strategically placed in front of the store, so I can’t miss them and a very hip Spotify playlist subtly streams in the background. The shop is unintimidating, easy to navigate, and welcoming.

Why am I telling you this? Because your welcome email should provide this exact same experience. While it doesn’t need to be accompanied by a free glass of bubbly (but how amazing would that be??), it should be friendly, instructive, and timely.

Just like my favorite store has me coming back time and again, your welcome email is your shot to win your subscriber’s loyalty.

Inspiring Welcome Email Examples

So let’s take a look at some welcome emails that are hitting all the right notes in encouraging their subscribers and earning their trust.

Headspace

First up is meditation app, Headspace:

Headspace excels at all 3 of the “musts” for a great welcome email, shared above. First, the tone of the email is congratulatory and inviting. The design is warm and perfectly mimics their website and the email is short and sweet. (Pro tip: making your website/email experience continuous is a great way to increase loyalty and brand affinity.) This welcome email is easy to navigate and gets me right into their content.

Note that their primary CTA, “Start Meditating” isn’t cluttered by other links or distractions. In fact, there are no other hyperlinks in the email to distract me from getting started.

Pro tip: Don’t distract your new subscribers with too many asks. Stick to one CTA when possible.

Headspace’s welcome email also clearly explains how to get started. It answers my questions before I even have them. Use your welcome emails to reduce sign-up anxiety for your users by following Headspace’s lead and giving your users easy instructions on how to get started.

Finally, HeadSpace engages their subscribers by employing a welcome series. (Wondering what makes a successful email series? My colleague, Seth Charles, breaks it all down in his blog post.)

The day after I received their welcome email and engaged with their app, I received a triggered second email that followed up on the action I took the day before. It’s similarly encouraging and straightforward with the singular CTA. I felt immediately supported by their attention to my engagement and it helped me get right back into their app.

Havenly

Now, let’s take a look at interior design app, Havenly.

 

As a design company, I guess I shouldn’t be surprised that Havenly’s welcome email design is perfection! It has a balanced image to text ratio and their template is inviting and perfectly mirrors their site design.

Just like my favorite store, mentioned above, your welcome email should be a sensory experience—visually appealing and consistent with your brand. Your themes, fonts, and tone should all resemble your website or product/service. Havenly nails that here.

I also love Havenly’s approach of having a direct, personal letter from their CEO as the main content of their message. There’s no better way to give insight into your brand than by hearing straight from the person who created it. (Pro tip: Get your subscribers invested by sharing a bit of your brand’s history. If they know where you’re coming from, they’ll be more likely to stay on the journey with you.)

Here, Havenly’s CEO, Lee, also shares a simple directive for how to get started: choose a designer. This simple CTA doesn’t overwhelm users and helps gets them to engage quickly.

Finally, Havenly is a great example of the perfect welcome email as they build trust with their new subscribers by including news coverage by recognizable brands above their footer. There’s no harm in showing your users why they should be glad they chose you.

Nextdoor and Penguin Random House

Two other great examples of great brands that get their recipients straight into their service with effective welcome emails are Nextdoor and Penguin Random House, below.

Nextdoor takes a simple, instructive, but effective approach to their welcome email. They outline 3, easy ways to get started in their app. Limited scroll works in their favor here, so even though they have 3 CTAs, I don’t feel too overwhelmed by my choices.

 

Nextdoor is also smart not to muddy their message with too many images. They use concise text and keep their tone welcoming. (Pro tip: Images aren’t always the answer! If your copy is strong, don’t distract from it with unnecessary images. A picture might be worth 1,000 words, but the right words can take the place of an unnecessary picture.)

Penguin Random House is similarly effective with their welcome email. They jump right in by providing immediate value—in the form of awesome book recommendations. (Pro tip: Don’t bury the lead of your welcome email with too much exposition. Jump right in and provide value in the form of information or discounts.) This approach is also a great way to collect data from users who have yet to shop with them.

By giving me lots of books to choose from, Penguin Random House learns what my interests are based on my clicking history. I also love their intriguing subject line “You’re gonna need a bigger bookshelf…” Encouraging and funny.

Takeaways for an effective welcome email campaign

  • Keep your welcome emails on brand and a direct reflection of your website.
  • Be inviting and encouraging with your recipients! Let them know you’re happy to be in their inbox.
  • Limit your scroll and get to the point quickly. Share value fast and stick to one CTA when possible.
  • Get your subscribers invested by sharing a bit of your brand’s history. Build connection early to keep them coming back and to create brand advocacy.
  • Images aren’t always the answer! If your copy is strong, don’t distract from it with unnecessary images.
  • Don’t bury the lead of your welcome email with too much exposition. Jump right in and provide value in the form of information or discounts.
  • Welcome emails are a great type of email campaign to automate. If you’re interested in learning how to send automated welcome emails with SendGrid, sign up for early access to our email automation beta! 

Lastly, have fun with your welcome emails! Put your best foot forward and test new concepts to keep your new subscribers engaged and interested.

If you’re interested in learning how pull your welcome email into your larger email marketing strategy, check out our 2018 A-Z of Email Marketing Guide.



Jillian Wohlfarth
As SendGrid's Director of Content, Jillian is responsible for ensuring that SendGrid provides valuable thought leadership content through the blog, whitepapers, webcasts, and more. When not writing and editing, you can find Jillian frequenting Denver restaurants in search of the best queso.