Category Archives: Company

Photobucket Traded in Their Email Marketing Woes for Wins

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Deliverability rates have you down? Marketing Manager at Photobucket, Derek Cann, isn’t burdened by deliverability rates, but he certainly knows where you’re coming from. Photobucket is the first and largest online photo and video-hosting site that also offers backup and linking features. They also host a print shop where users can print their photos. What does this have to do with email marketing? Photobucket’s photo and video hosting features, coupled with the print side of their business, means that they have different users with unique needs. In order to deliver wanted email to their customers, they rely on A/B testing, segmentation, and first-class deliverability.

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New City, New Office, New Opportunities: SendGrid in Redwood City

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We invite you to join us at our new Redwood City office for a tech meetup happy hour on June 25th at 6pm. Come meet some great people and get a glimpse of the bold new features and products SendGrid is bringing to email. In early April, SendGrid opened a new 5,775 square-foot office in Redwood City, California. The office, a block away from Caltrain, features many collaborative areas, an open bullpen environment, new 27-inch Macs, electronic standing/sitting desks and our favorite, two massive murals, by our own Chelsea Hart, who was just featured in The Denver Post.   Office Highlights This new

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Update on Security Incident and Additional Security Measures

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What Happened On April 8, the SendGrid account of a Bitcoin-related customer was compromised and used to send phishing emails. We initially believed that this account takeover was an isolated incident and worked with our customer to help them recover control of their account and minimize the damage of the attack. After further investigation in collaboration with law enforcement and FireEye’s (Mandiant) Incident Response Team, we became aware that a SendGrid employee’s account had been compromised by a cyber criminal and used to access several of our internal systems on three separate dates in February and March 2015. These systems

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Update on Recent BTC Attack: What Users Can Do To Prevent Attacks

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Yesterday afternoon, the SendGrid account of a Bitcoin-related customer was compromised and used to send a phish, baiting them to transfer Bitcoins to multiple bad actor accounts, promising interest payments. We worked with the customer to help them recover control of their account and to minimize the damage of the attack. This incident was an isolated attack on one SendGrid customer. A NYT Bits Blog post has reported that users of other Bitcoin-related businesses have been targeted this week with phishing attacks via other email service providers as well. SendGrid encourages ALL of our customers to enable two-factor authentication, which can

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4 Tips for Providing Successful Email Support

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SendGrid may be known for having an amazing support team, but how it achieves this competitive advantage may not be so obvious. I joined SendGrid about 6 months ago. Prior to this, I was leading technical support teams for some very large tech corporations. I know that some companies can spend more effort analyzing their service than they do delivering it. SendGrid’s got a world-class team and the secret sauce is really simple. I’ve broken it down to 4 primary elements: 1) Start by hiring tech savvy, customer service biased, smart people. We’ve had a lot of success bringing in

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Leveraging Local Communication Channels with Balihoo, SendGrid, and Twilio

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When it comes to helping national brands like Geico, New Balance, and Ace Hardware leverage the power of local marketing, Balihoo knows that local, targeted email and local phone numbers for people to call are the best tools to use. Balihoo is a local marketing automation company that helps national brands execute marketing campaigns. Their platform provides brands with local communication channels like local websites, search engine marketing, and direct mail. To help them drive email and local phone solutions, they’ve been using SendGrid and Twilio. SendGrid Balihoo is a Marketing Solutions Partner at SendGrid–they’ve integrated their marketing platform with SendGrid’s

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Confirming Why SendGrid Built Its Own MTA

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A number of people, both inside SendGrid and out, have asked me about our decision to build our own message transfer agent (MTA) versus using one of the commercial products that exist in the market. In light of recent market news concerning the merger of two commercial MTA vendors, I thought it would be a good time to share my thoughts on this. Back in the day In the very beginning, SendGrid used a modified version of Postfix, one of the most popular open source MTAs, to receive and deliver email. This worked pretty well until we started running into

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