Mike Pattison joined SendGrid in 2016 to head its growing Expert Services business as the Director of Professional Services. He oversees the Deliverability, Onboarding and Solutions teams. Those teams work with many of SendGrid's thousands of customers to maximize their email engagement, ROI and inboxing. Prior to joining SendGrid, Mike held positions at CheetahMail, Sailthru and Criteo in client and professional services. When he takes a break from working with clients, you will find him hiking, biking or skiing in Colorado.