Customer Bounces

Retrieve Bounces

Note that you can use either the days parameter or the start_date and end_date parameter.

Parameter Required Requirements Description
user Yes Customer must be registered under your account The customer we are retrieving bounces from
task Yes Must be set to get This will allow you to retrieve the bounces for the specified customer
date No Must be set to 1 Retrieves the timestamps, it will return a date in a MySQL timestamp format - YYYY-MM-DD HH:MM:SS
method Yes Must be set to bounces Allows you to access bounces functionality

Call

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https://sendgrid.com/apiv2/reseller.manage.xml?api_user=your_sendgrid_username&api_key=your_sendgrid_password&method=bounces&user=customer@example.com&task=get&date=

Response

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<?xml version="1.0" encoding="ISO-8859-1"?>

<bounces>
   <bounce>
      <email>email1@domain.com</email>
      <status>5.1.1</status>
      <reason>host [127.0.0.1] said: 550 5.1.1 unknown or illegal user: email1@domain.com</reason>
      <created>2009-06-10 12:40:30</created>
   </bounce>
   <bounce>
      <email>email2@domain2.com</email>
      <status>5.1.1</status>
      <reason>host [127.0.0.1] said: 550 5.1.1 unknown or illegal user: email2@domain2.com</reason>
      <created>2009-06-10 12:40:30</created>
   </bounce>
</bounces>

Call

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https://sendgrid.com/apiv2/reseller.manage.json?api_user=your_sendgrid_username&api_key=your_sendgrid_password&method=bounces&user=customer@example.com&task=get&date=

Response

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[
  {
    "email": "email1@domain.com",
    "status": "5.1.1",
    "reason": "host [127.0.0.1] said: 550 5.1.1 unknown or illegal user: email1@domain.com",
    "created": "2009-06-01 19:41:39"
  },
  {
    "email": "email2@domain2.com",
    "status": "5.1.1",
    "reason": "host [127.0.0.1] said: 550 5.1.1 unknown or illegal user: email2@domain2.com",
    "created": "2009-06-01 19:41:39"
  }
]

Delete Bounces

Since SendGrid does not re-deliver to bounced addresses, users can remove bounces from their list at any time if redelivery to a bounced address is desired.

Parameter Required Requirements Description
user Yes Subuser must be registered under your account The subuser we are retrieving bounces from
task Yes Must be set to delete This will allow you to delete the bounces for the specified user
email No Bounce email address you want to delete You must specify the bounced email message to remove
method Yes Must be set to bounces Allows you to access bounces functionality

Call

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https://sendgrid.com/apiv2/reseller.manage.xml?api_user=your_sendgrid_username&api_key=your_sendgrid_password&method=bounces&user=customer@example.com&task=delete&email=bounce@example.com

Response: Success

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<?xml version="1.0" encoding="ISO-8859-1"?>

<result>
   <message>success</message>
</result>

Response: Error

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<?xml version="1.0" encoding="ISO-8859-1"?>

<result>
   <message>Email does not exist</message>
</result>

Call

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https://sendgrid.com/apiv2/reseller.manage.json?api_user=your_sendgrid_username&api_key=your_sendgrid_password&method=bounces&user=customer@example.com&task=delete&email=bounce@example.com

Response: Success

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{
  "message": "success"
}

Response: Error

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{
  "message": "Email does not exist"
}