Love Where You Work!
SendGrid is growing really fast since launching in 2009,
and we want you to be part of the awesome company we are building.
Why SendGrid
Some people think working at SendGrid sounds too good to be true. Most of our employees thought so too; that is, before they started swimming in the kool-aid (a.k.a. drinking from the in-office kegerators.) When you hire for culture fit like we do, you end up with a room of freakin' awesome people. It's really that simple.
No policies, just principles
HONEST – transparency and open doors
HUNGRY – ambition, creativity and an entrepreneurial spirit
HUMBLE – rockstars without egos
HAPPY – passions outside of work
We believe in doing whatever we can to make our employees happy. Gym memberships? Done. Ski passes? Done. Kegerators? Done and done.
Benefits:
Awesome health insurance
Retire rich with our 401(k) match
Act like an owner with stock options
Lots of vacay + unlimited sick time
Perks:
Annual Company Mexico Trip
Dress like you want
Ping pong and darts
Stupid amounts of food
Go behind the scenes and see why The Muse calls SendGrid an inspiring place to work
Awards:
Check SendGrid's Coderwall!
Where developers come to meet
From Our Founders:
Isaac Saldana
Co-founder, President
"I'd like co-workers to understand that the path to our goals is as important as the goals themselves."
Jose Lopez
Co-founder, Web Architect
"We face an incredibly difficult problem to solve. Not only do we have to scale to meet our customer demands but also be a reliable solution."
Tim Jenkins
Co-founder, CTO
"You get to work on really f-ing challenging problems... and there's free beer."
Marketing
Engineering
Enterprise Ops
Support
Sales
Administration
Business Systems
Internships
Marketing
We create elaborate marketing automation programs, incredible events, and initiatives that are leading the way in how marketing is done in technology. TSA agents recognize our logo for a reason: SendGrid is everywhere.
Position
Location
Orange County
SendGrid is a fast moving, lean company where every team member has a huge stake in the company’s success. We are looking for an Online Marketing Manager to be based in our Anaheim office who will join an already talented and established Marketing Team. If you are equally adept analytically as with marketing strategy and execution, then SendGrid may be the perfect environment for you.
What you'll do
- Strong focus on growing and optimizing SEM and SEO marketing channels
- Strategize, Test, and Optimize website funnels to reach lead gen and acquisition goals along with managing a website testing matrix
- Leverage your strong knowledge of CPM-based media through the definition, creation, and management of scientific display advertising a/b tests using third party ad servers to maximize display-based CPA's and conversion rates across multiple channels
- Hold key relationships with our media-buy partners and identify new outbound advertising programs, overseeing them from implementation, launch, and ongoing management
- Aggregate large data sets and routinely provide performance reports inclusive of industry KPI's that aid in the prioritization of optimization opportunities that positively impact CPA and conversion rate goals
- Research new online advertising channels, negotiate contracts, and implement new programs.
About you
- Expert in SEM strategy with hands on implementation and execution experience
- Proven ability to leverage automated bid rules to optimize for CPA based goals
- Expert in SEO strategy with hands on implementation and execution experience
- Proven ability to increase conversions derived from organic traffic through keyword-level optimizations
- Data oriented marketer with proven experience developing direct marketing channels
- Must love pivot tables, VLookups, and data segmentation
- Must have a good working knowledge of media purchasing and of CPM, CPL, CPC, and other various deal structures
- Ability to manage a web property and track, measure and analyze conversion funnel metrics using data to establish test methodologies and analyze test results
- Proficiency with Google Analytics, Omniture, Kissmetrics, or similar
- Proven ability to understand a customer on-boarding experience and be able to work with the product team to optimize funnel paths and reduce friction
- Experience with split testing direct acquisition channels and tracking multiple campaigns at once
- Ability to manage and prioritize multiple projects in a fast paced environment
- Ability to execute like a champ with a positive get it done attitude
- Ability to back up recommendations using data
- Strong quantitative and analytical problem solving skills
- Team player with a great attitude and a positive outlook on life (it’s not all about work)
- 4 year degree required
Bonus Points
- Working knowledge of the display advertising industry a plus
- Experience with Ad Servers a plus
- Google AdWords and Google Analytics certifications a plus
- Experience with SalesForce and Marketo or other marketing automation software a plus
- Experience with Business Intelligence tools a plus
Denver (LoDo) or Boulder
The Director of Product Management will integrate inputs from customers, prospects, sales, market intelligence and engineering to help define the product vision and then execute best-in-class agile product development processes to deliver successful product offerings to the market. This individual can think strategically about existing and new markets and bridge business and technology to deliver quantifiable success.
What You’ll Do
- Lead a team of Product Managers to achieve goals
- Define and support an effective Product Management process from requirements through to customer delivery
- Mentor and grow a product team into a world-class product organization
- Gather and analyze feedback from sales, marketing, development and the market
- Collaborate with business leads on pricing and product economics
- Monitor competitors and serve as an expert on other products in the marketplace
- Drive internal processes to define the product strategy, roadmap and priorities
- Oversee the development of requirements documents and use cases for new product features
- Monitor the status of resource allocation and development projects supporting new features
- Conduct market testing, surveys, and quantitative measurements of new offerings
- Support marketing and sales with product documentation and support
About You
- 10+ years of overall product management experience
- 5+ years experience in manager or director-level roles
- Solid technical experience working with complex products & services
- Strategic perspective, creativity, passion about digital products and technology
- Experience with Cloud or SaaS products is a plus
- Familiarity with web technologies and ability to dig in at a granular level with developers (e.g., architecture, database structure, detailed specifications, QA/testing support)
- Experience with Agile/scrum product and development processes
- Facility with tools for wireframing and specification/feature management
- Ability to build consensus and communicate across varied constituencies (sales, account management, marketing, engineering, executive management)
- Strong project management skills and capability in a cross-functional environment
- Ability to work with a sense of urgency, discriminate between critical and non-critical requirements, and prioritize tasks accordingly
- High energy and ability to balance priorities, “roll-up-your-sleeves” and execute hands-on within ambiguity in a fast-paced, entrepreneurial environment
- Highly adaptable and comfortable with change
Sao Paulo
Your Mission: To work alongside the rest of the Developer Relations team as we build and strengthen the SendGrid Developer Community across the globe. You will play a critical role in helping us accomplish a number of business objectives by contributing in several key ways.
What you'll do
Represent
- Represent SendGrid by attending, speaking and demoing at hackdays, conferences, meetups, accelerator programs, startup mixers, etc.
- Encourage developers to build products using SendGrid, by showing them the advantages of doing so.
- Build and maintain relationships with prospective and current customers.
Help
- Create and improve existing resources for developers to use when deploying SendGrid technologies
- APIs, SDKs, code libraries, documentation, video tutorials, example applications, etc.
- Provide customer support to developers in person, over the phone and online – at events and via email, live chat, social media, forums, etc.
- Gather feedback and report that back to the team, helping to guide our product
Build
- Create your own applications using SendGrid's technology
- Team up with other developers on hackathon projects
- Contribute to open source projects
- Be creative and have fun!
About you
- Experience building web applications and an insistence on staying up to speed with current developments in web technology
- A passion for helping developers and startups do more faster
- Personable, outgoing and community-oriented – enjoy interacting with others (especially geeks!) in professional and social settings.
- Excellent communicator – via the written and spoken word. Comfortable speaking one-on-one and in front of large groups.
- Willingness to travel - you will attend local, regional and national events. You should expect to be on the road multiple times per month. Travel is often on weekends. When you work a weekend, you should always take a weekday off to balance it out.
- Independent, responsible and self-motivated – you’ll work on your own, remotely for the most part. We want someone who takes initiative and gets sh%t done in an overly productive manner. Be the CEO of your position!
- Great communication skills.
- An internal drive to be more awesome every day. Do you have the hunger?
Perks
- Work from Sao Paulo while having the opportunity to travel to the coolest cities throughout the globe – all while getting paid!
- Work for a company who truly cares about its employees and proves it through deliberate actions.
Berlin
Your Mission: To work alongside the rest of the Developer Relations team as we build and strengthen the SendGrid Developer Community across the globe. You will play a critical role in helping us accomplish a number of business objectives by contributing in several key ways.
What you'll do
Represent
- Represent SendGrid by attending, speaking and demoing at hackdays, conferences, meetups, accelerator programs, startup mixers, etc.
- Encourage developers to build products using SendGrid, by showing them the advantages of doing so.
- Build and maintain relationships with prospective and current customers.
Help
- Create and improve existing resources for developers to use when deploying SendGrid technologies
- APIs, SDKs, code libraries, documentation, video tutorials, example applications, etc.
- Provide customer support to developers in person, over the phone and online – at events and via email, live chat, social media, forums, etc.
- Gather feedback and report that back to the team, helping to guide our product
Build
- Create your own applications using SendGrid's technology
- Team up with other developers on hackathon projects
- Contribute to open source projects
- Be creative and have fun!
About you
- Experience building web applications and an insistence on staying up to speed with current developments in web technology
- A passion for helping developers and startups do more faster
- Personable, outgoing and community-oriented – enjoy interacting with others (especially geeks!) in professional and social settings.
- Excellent communicator – via the written and spoken word. Comfortable speaking one-on-one and in front of large groups.
- Willingness to travel - you will attend local, regional and national events. You should expect to be on the road multiple times per month. Travel is often on weekends. When you work a weekend, you should always take a weekday off to balance it out.
- Independent, responsible and self-motivated – you’ll work on your own, remotely for the most part. We want someone who takes initiative and gets sh%t done in an overly productive manner. Be the CEO of your position!
- Great communication skills.
- An internal drive to be more awesome every day. Do you have the hunger?
Perks
- See the world and visit our Colorado and California offices, and travel to the coolest cities throughout the globe – all while getting paid!
- Work for a company who truly cares about its employees and proves it through deliberate actions.
Bangalore
Your Mission: To work alongside the rest of the Developer Relations team as we build and strengthen the SendGrid Developer Community across the globe. You will play a critical role in helping us accomplish a number of business objectives by contributing in several key ways.
What you'll do
Represent
- Represent SendGrid by attending, speaking and demoing at hackdays, conferences, meetups, accelerator programs, startup mixers, etc.
- Encourage developers to build products using SendGrid, by showing them the advantages of doing so.
- Build and maintain relationships with prospective and current customers.
Help
- Create and improve existing resources for developers to use when deploying SendGrid technologies
- APIs, SDKs, code libraries, documentation, video tutorials, example applications, etc.
- Provide customer support to developers in person, over the phone and online – at events and via email, live chat, social media, forums, etc.
- Gather feedback and report that back to the team, helping to guide our product
Build
- Create your own applications using SendGrid's technology
- Team up with other developers on hackathon projects
- Contribute to open source projects
- Be creative and have fun!
About you
- Experience building web applications and an insistence on staying up to speed with current developments in web technology
- A passion for helping developers and startups do more faster
- Personable, outgoing and community-oriented – enjoy interacting with others (especially geeks!) in professional and social settings.
- Excellent communicator – via the written and spoken word. Comfortable speaking one-on-one and in front of large groups.
- Willingness to travel - you will attend local, regional and national events. You should expect to be on the road multiple times per month. Travel is often on weekends. When you work a weekend, you should always take a weekday off to balance it out.
- Independent, responsible and self-motivated – you’ll work on your own, remotely for the most part. We want someone who takes initiative and gets sh%t done in an overly productive manner. Be the CEO of your position!
- Great communication skills.
- An internal drive to be more awesome every day. Do you have the hunger?
Perks
- Work from Bangalore while having the opportunity to travel to the coolest cities throughout the globe – all while getting paid!
- Work for a company who truly cares about its employees and proves it through deliberate actions.
London
Your Mission: To work alongside the rest of the Developer Relations team as we build and strengthen the SendGrid Developer Community across the globe. You will play a critical role in helping us accomplish a number of business objectives by contributing in several key ways.
What you'll do
Represent
- Represent SendGrid by attending, speaking and demoing at hackdays, conferences, meetups, accelerator programs, startup mixers, etc.
- Encourage developers to build products using SendGrid, by showing them the advantages of doing so.
- Build and maintain relationships with prospective and current customers.
Help
- Create and improve existing resources for developers to use when deploying SendGrid technologies
- APIs, SDKs, code libraries, documentation, video tutorials, example applications, etc.
- Provide customer support to developers in person, over the phone and online – at events and via email, live chat, social media, forums, etc.
- Gather feedback and report that back to the team, helping to guide our product
Build
- Create your own applications using SendGrid's technology
- Team up with other developers on hackathon projects
- Contribute to open source projects
- Be creative and have fun!
About you
- Experience building web applications and an insistence on staying up to speed with current developments in web technology
- A passion for helping developers and startups do more faster
- Personable, outgoing and community-oriented – enjoy interacting with others (especially geeks!) in professional and social settings.
- Excellent communicator – via the written and spoken word. Comfortable speaking one-on-one and in front of large groups.
- Willingness to travel - you will attend local, regional and national events. You should expect to be on the road multiple times per month. Travel is often on weekends. When you work a weekend, you should always take a weekday off to balance it out.
- Independent, responsible and self-motivated – you’ll work on your own, remotely for the most part. We want someone who takes initiative and gets sh%t done in an overly productive manner. Be the CEO of your position!
- Great communication skills.
- An internal drive to be more awesome every day. Do you have the hunger?
Perks
- Work from London while having the opportunity to travel to the coolest cities throughout the globe – all while getting paid!
- Work for a company who truly cares about its employees and proves it through deliberate actions.
West Coast
Your Mission: To work alongside the rest of the Developer Relations team as we build and strengthen the SendGrid Developer Community across the globe. You will play a critical role in helping us accomplish a number of business objectives by contributing in several key ways.
What you'll do
Represent
- Represent SendGrid by attending, speaking and demoing at hackdays, conferences, meetups, accelerator programs, startup mixers, etc.
- Encourage developers to build products using SendGrid, by showing them the advantages of doing so.
- Build and maintain relationships with prospective and current customers.
Help
- Create and improve existing resources for developers to use when deploying SendGrid technologies
- APIs, SDKs, code libraries, documentation, video tutorials, example applications, etc.
- Provide customer support to developers in person, over the phone and online – at events and via email, live chat, social media, forums, etc.
- Gather feedback and report that back to the team, helping to guide our product
Build
- Create your own applications using SendGrid's technology
- Team up with other developers on hackathon projects
- Contribute to open source projects
- Be creative and have fun!
About you
- Experience building web applications and an insistence on staying up to speed with current developments in web technology
- A passion for helping developers and startups do more faster
- Personable, outgoing and community-oriented – enjoy interacting with others (especially geeks!) in professional and social settings.
- Excellent communicator – via the written and spoken word. Comfortable speaking one-on-one and in front of large groups.
- Willingness to travel - you will attend local, regional and national events. You should expect to be on the road multiple times per month. Travel is often on weekends. When you work a weekend, you should always take a weekday off to balance it out.
- Independent, responsible and self-motivated – you’ll work on your own, remotely for the most part. We want someone who takes initiative and gets sh%t done in an overly productive manner. Be the CEO of your position!
- Great communication skills.
- An internal drive to be more awesome every day. Do you have the hunger?
Perks
- Work from a West Coast office (TBD) while having the opportunity to travel to the coolest cities throughout the globe – all while getting paid!
- Work for a company who truly cares about its employees and proves it through deliberate actions.
Engineering
Web Development: Cutting edge technology, flexibility, passion, and speed. From conception to implementation, we’re involved every step of the way.
Software Development: We believe in small teams of innovative, productive engineers. We believe in great products and clean code. We believe in Nerf wars.
Position
Location
Orange County
This position is based in Orange County, California. There are related positions available in Denver or Boulder, Colorado.
SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.
As a software engineer at SendGrid, you will work on a small, versatile and passionate team, tackling new problems as we continue to push our technology forward. You will have the opportunity to ensure the quality of mission-critical code that enables us to achieve our goal of simplifying communication between businesses and their customers.
We are looking for exceptional software quality professionals to join our team and thrive in an innovative and challenging environment. You will be on an Agile cross-functional team, ensuring that software delivers business value. We understand that quality starts at the beginning of the software development process and that it cannot be tested-in at the end.
What you’ll do
- Create/maintain test automation to support regression testing
- Build, maintain and execute regression test suite
- Manage multiple test suites across release and development
- Support acceptance test creation/refinement with product owners
- Define acceptance criteria
- Execute manual tests to verify acceptance criteria is met
- Reproduce production issues in test environments
- Author effective bug reports
- Verify production fixes in test environments
About you
- Scripting/programming experience to automate testing
- Strong white & black box testing experience
- Working knowledge of Linux/Unix/SSH
- Experience in Agile/Scrum environments
- Perl, Python, PHP and/or Selenium experience
- Strong communication skills
- Analytical/troubleshooting skills
- A passion for delivering excellent software
- A Bachelors degree or higher in Computer Science or related discipline
Bonus Points
- Understanding of GitHub, Rally, Jenkins-Hudson tools
Orange County
Summary
Lead software developers including vision definition, strategic planning, impediment removal, training and coaching of software developers. The individual must have the ability to assess existing software product and implementations and provide recommendations for improvements and approach for enhancements.
What You'll Do
- Advise teams on project activities, manage risk mitigation and change control processes, and communicate to senior executives within the development and business partner organizations.
- Demonstrate leadership qualities including flexibility and adaptability to changes in roles and responsibility as required.
- Manage through influence, but without direct management authority. Use capabilities to influence customers and stakeholders, and properly manage divergent expectations.
- Embrace teamwork while promoting a culture of openness and flexibility.
- Reinforce Agile best practices
- Work across multiple teams to ensure consistency of approaches
- Help multiple Agile Scrum teams identify and remove impediments
- Foster, and help facilitate, the self-management of teams
- Partner with multiple Scrum teams to advance Agile skills and improve results for the organization
- Provide hands-on Agile coaching to teams as well as product owners, Scrum Masters, and managers
- Help teams organize into Agile programs
- Continue to learn and implement industry best practices
About You
- Bachelor's degree in Computer Science or related technical discipline.
- 3-5 years of large scale Agile coaching experience; certified Agile Coach or practitioner highly preferred.
- 5+ years overall project management experience with working knowledge of various methodologies/processes/training etc.
- Technical project and/or program management experience managing technically complex, cross-organizational, multi-stakeholder projects.
- Thorough understanding of agile software development methodologies, values, and procedures.
- Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
- Highly efficient in project and program level financial management including business case development/review, budget/expense forecasting and tracking.
Denver (LoDo) or Boulder
Summary
Lead software developers including vision definition, strategic planning, impediment removal, training and coaching of software developers. The individual must have the ability to assess existing software product and implementations and provide recommendations for improvements and approach for enhancements.
What You'll Do
- Advise teams on project activities, manage risk mitigation and change control processes, and communicate to senior executives within the development and business partner organizations.
- Demonstrate leadership qualities including flexibility and adaptability to changes in roles and responsibility as required.
- Manage through influence, but without direct management authority. Use capabilities to influence customers and stakeholders, and properly manage divergent expectations.
- Embrace teamwork while promoting a culture of openness and flexibility.
- Reinforce Agile best practices
- Work across multiple teams to ensure consistency of approaches
- Help multiple Agile Scrum teams identify and remove impediments
- Foster, and help facilitate, the self-management of teams
- Partner with multiple Scrum teams to advance Agile skills and improve results for the organization
- Provide hands-on Agile coaching to teams as well as product owners, Scrum Masters, and managers
- Help teams organize into Agile programs
- Continue to learn and implement industry best practices
About You
- Bachelor's degree in Computer Science or related technical discipline.
- 3-5 years of large scale Agile coaching experience; certified Agile Coach or practitioner highly preferred.
- 5+ years overall project management experience with working knowledge of various methodologies/processes/training etc.
- Technical project and/or program management experience managing technically complex, cross-organizational, multi-stakeholder projects.
- Thorough understanding of agile software development methodologies, values, and procedures.
- Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
- Highly efficient in project and program level financial management including business case development/review, budget/expense forecasting and tracking.
Denver (LoDo) or Boulder
This position is based in Denver or Boulder, Colorado. There are related positions available in Orange County, California.
SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.
As a software engineer at SendGrid, you will work on a small, versatile and passionate team, tackling new problems as we continue to push our technology forward. You will have the opportunity to ensure the quality of mission-critical code that enables us to achieve our goal of simplifying communication between businesses and their customers.
We are looking for exceptional software quality professionals to join our team and thrive in an innovative and challenging environment. You will be on an Agile cross-functional team, ensuring that software delivers business value. We understand that quality starts at the beginning of the software development process and that it cannot be tested-in at the end.
What you’ll do
- Create/maintain test automation to support regression testing
- Build, maintain and execute regression test suite
- Manage multiple test suites across release and development
- Support acceptance test creation/refinement with product owners
- Define acceptance criteria
- Execute manual tests to verify acceptance criteria is met
- Reproduce production issues in test environments
- Author effective bug reports
- Verify production fixes in test environments
About you
- Scripting/programming experience to automate testing
- Strong white & black box testing experience
- Working knowledge of Linux/Unix/SSH
- Experience in Agile/Scrum environments
- Perl, Python, PHP and/or Selenium experience
- Strong communication skills
- Analytical/troubleshooting skills
- A passion for delivering excellent software
- A Bachelors degree or higher in Computer Science or related discipline
Bonus Points
- Understanding of GitHub, Rally, Jenkins-Hudson tools
Denver (LoDo) or Boulder
This position is based in Denver or Boulder, Colorado. There are related positions available in Orange County, California.
As the Sr. Manager of Quality Assurance at SendGrid, you will oversee a versatile and passionate team, leading the charge to tackle new problems to push our technology forward. Although we do send 1% of the world’s non-spam email, SendGrid is much more than an email company, and our mission has much greater scope.
What you’ll do
- Recruit, manage, coach, and mentor a team of very bright, experienced engineers who will be working on projects and at a scale that few have experienced in their careers
- Effectively onboard new engineers and get them to full contributor status quickly
- Conduct quarterly performance reviews with each team member
- Work with scrum masters, product owners, and other agile stakeholders to ensure team members are successful and are contributing members of a highly effective agile process
- Encourage and facilitate regular communications within functional group, with agile teams, stakeholders, and customers
- Recruit, manage, coach, and mentor a team of very bright, experienced QA Engineers who will be working on projects and at scale that few have experienced in their careers
- Work with the QA team to define and execute on a vision around agile testing methodologies and progressive QA best practices to ensure high quality deployments in suitable timeframes
- Build strong relationships with business and technology members to understand the needs for the QA department and tools
About you
- Bachelor’s degree in Computer Science or related field (or equivalent work experience)
- 5 years minimum Management or other equivalent leadership experience
- 8+ years experience in Quality Assurance or comparable development experience
- Experience with QA tools for test automation and performance testing
- Agile experience required
- Deep understanding of quality assurance techniques, test frameworks and methodologies, build and release systems
- Ability to develop and maintain strong, effective relationships across the organization
- Ability to find solutions that do not follow a conventional QA approaches
- Excellent communication skills, both verbal and written, are critical
Orange County
This position is based in Denver or Boulder, Colorado. There are related positions available in Orange County, California.
As the Sr. Manager of Quality Assurance at SendGrid, you will oversee a versatile and passionate team, leading the charge to tackle new problems to push our technology forward. Although we do send 1% of the world’s non-spam email, SendGrid is much more than an email company, and our mission has much greater scope.
What you’ll do
- Recruit, manage, coach, and mentor a team of very bright, experienced engineers who will be working on projects and at a scale that few have experienced in their careers
- Effectively onboard new engineers and get them to full contributor status quickly
- Conduct quarterly performance reviews with each team member
- Work with scrum masters, product owners, and other agile stakeholders to ensure team members are successful and are contributing members of a highly effective agile process
- Encourage and facilitate regular communications within functional group, with agile teams, stakeholders, and customers
- Recruit, manage, coach, and mentor a team of very bright, experienced QA Engineers who will be working on projects and at scale that few have experienced in their careers
- Work with the QA team to define and execute on a vision around agile testing methodologies and progressive QA best practices to ensure high quality deployments in suitable timeframes
- Build strong relationships with business and technology members to understand the needs for the QA department and tools
About you
- Bachelor’s degree in Computer Science or related field (or equivalent work experience)
- 5 years minimum Management or other equivalent leadership experience
- 8+ years experience in Quality Assurance or comparable development experience
- Experience with QA tools for test automation and performance testing
- Agile experience required
- Deep understanding of quality assurance techniques, test frameworks and methodologies, build and release systems
- Ability to develop and maintain strong, effective relationships across the organization
- Ability to find solutions that do not follow a conventional QA approaches
- Excellent communication skills, both verbal and written, are critical
Orange County
We are not your average software company, so we're not looking for the average Technical Writer. We are developing an 'outside of the box' software package and need a sharp writer to give it a voice. This person will be responsible for writing user guides, online help, software and website content, among many other things. If you are looking for a place to take your creative abilities and channel them in an exciting way, then this is the role for you!
What you'll do
- Create user friendly, easy to follow technical documentation for SendGrid’s platform and services
- Work with engineers to gather technical information and produce programming guides, API references and other technical documents used both internally and by the SendGrid development community
About you
- 3+ years of experience producing technical documents for software development
- Experience writing content to help with brand development: blogging, social media
- Experience writing content for a website or software application where you've interfaced with technical people and developers
- A passion for technology
- An appreciation for being part of a fast-paced startup environment
- A relentless passion for creating industry leading products and the highest quality user experiences
- Comfortable creating HTML documents and familiarity with CSS and javascript is a bonus
- Experience with Git a plus
**To be considered for this opportunity please include a link on your resume to your online writing samples.
Orange County
This position is based in Orange County, California. There are related R&D positions available in Providence, Rhode Island, and other engineering opportunities based in Denver and Boulder, Colorado.
SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.
As an R&D software engineer at SendGrid, you will work on a small, versatile and passionate team, tackling new problems as we continue to push our technology forward. You will design, test, deploy and maintain software solutions that solve developers’ problems at-scale. You will have the opportunity to write mission-critical code that enables us to achieve our goal of simplifying communication between businesses and their customers.
Although we do send 1% of the world’s non-spam email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science. Our engineers work on many projects that carry varying responsibilities.
What you'll do
- Develop innovative new scalable web applications & APIs that have millions of hits per day
- Develop distributed applications that scale dynamically in the cloud
- Research new technologies to make platforms faster
- Work with our global team of web engineers
- Contribute ideas to improve our service
- Continuing growth through developer conferences or technical training
About you
- Strong experience with Ruby / ROR, PHP or Python
- Experience with high volume web applications & APIs
- Ability to work independently and as part of a small group
- Ability to work in a fast paced and dynamic team
- Familiarity with web frameworks such as Rails, Symfony and DJango
- Experience with GIT
- Clean, efficient code
- Strong experience with app development and deployment in the cloud
- Linux system administration experience
- Familiarity with the SMTP protocol
- Computer Science / Engineering degree or equivalent experience
- Great communication skills
- Passion, passion & more passion
Bonus Points
- Experience with Node.js, NoSQL databases, scaling applications and systems, unit/functional testing and quality assurance
- You’ve written software tools to manage 1000+ servers
- You’ve made contributions to a widely used open source project
- You are conversant in the pros and cons of different clouds: AWS, Softlayer, Rackspace, etc.
- You experiment with new technologies because it’s your nature, not because it’s your job
- You don’t just learn how things work, you learn why
- Familiarity with additional languages, such as Java, C++
- Familiarity with Chef
Denver (LoDo) or Boulder
This position is based in Denver or Boulder, Colorado. There are related positions available in Orange County, California. Relocation assistance is available.
SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.
As a lead software engineer at SendGrid, you will oversee a small, versatile and passionate team, leading the charge to tackle new problems to push our technology forward. You will design, test, deploy and maintain software solutions that solve developers’ problems at-scale. You will have the opportunity to write mission-critical code that enables us to achieve our goal of simplifying communication between businesses and their customers.
Although we do send 1% of the world’s non-spam email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science. Our engineers work on many projects that carry varying responsibilities.
What you'll do
- Develop new, innovative, scalable web applications & APIs that have millions of hits per day
- Build highly dynamic and personalized applications for our customers, that will be the foundation of all future web applications
- Build and enhance products that empowers businesses to share exciting news, events, and offers with their customers
- Develop distributed applications that scale dynamically in the cloud
- Research new technologies to make platforms faster
- Work with our global team of web engineers
- Contribute ideas to improve our service and software
- Continued growth through developer conferences and technical training
About you
- BS, MS, or PhD in Computer Science or related technical discipline
- Extensive programming experience in Ruby, PHP, Java or Python (strong OO skills preferred), with at least 3 years as a team lead or senior software engineer
- Several years of large systems software design, architecture and development experience, with extensive knowledge of Linux and scalability
- A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design and architecture
- Experience interviewing, hiring, building and mentoring teams
- The ability to contribute clean, efficient code and conduct ongoing code reviews
- Extensive experience with Agile/Scrum
Orange County
This position is based in Orange County, California. There are related positions available in Denver and Boulder, Colorado. Relocation assistance is available.
SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.
As a Sr. software engineer at SendGrid, you will work on a small, versatile and passionate team, tackling new problems as we continue to push our technology forward. You will design, test, deploy and maintain software solutions that solve developers’ problems at-scale. You will have the opportunity to write mission-critical code that enables us to achieve our goal of simplifying communication between businesses and their customers.
Although we do send 1% of the world’s non-spam email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science. Our engineers work on many projects that carry varying responsibilities.
What you'll do
- Develop new, innovative, scalable web applications & APIs that have millions of hits per day
- Build highly dynamic and personalized applications for our customers, that will be the foundation of all future web applications
- Build and enhance products that empowers businesses to share exciting news, events, and offers with their customers
- Develop distributed applications that scale dynamically in the cloud
- Research new technologies to make platforms faster
- Work with our global team of web engineers
- Contribute ideas to improve our service and software
- Continued growth through developer conferences and technical training
About you
- BS, MS, or PhD in Computer Science or related technical discipline
- Strong programming experience in Ruby, PHP, Java or Python (strong OO skills preferred)
- Several years of large systems software design and development experience, with extensive knowledge of Linux
- A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design and architecture
- Experience with service oriented architecture and highly scalable services
- Write clean, efficient code
Providence
This position is based in Providence, RI. There are related positions available in Denver and Boulder, Colorado, and Orange County, California.
SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.
As a software engineer at SendGrid, you will work on a small, versatile and passionate team, tackling new problems as we continue to push our technology forward. You will design, test, deploy and maintain software solutions that solve developers’ problems at-scale. You will have the opportunity to write mission-critical code that enables us to achieve our goal of simplifying communication between businesses and their customers.
Although we do send 1% of the world’s non-spam email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science. Our engineers work on many projects that carry varying responsibilities.
What you'll do
- Develop new, innovative, scalable web applications & APIs that have millions of hits per day
- Build highly dynamic and personalized applications for our customers, that will be the foundation of all future web applications
- Build and enhance products that empowers businesses to share exciting news, events, and offers with their customers
- Develop distributed applications that scale dynamically in the cloud
- Research new technologies to make platforms faster
- Work with our global team of web engineers
- Contribute ideas to improve our service and software
- Continued growth through developer conferences and technical training
About you
- BS, MS, or PhD in Computer Science or related technical discipline
- Extensive programming experience in Ruby, PHP, Java or Python (strong OO skills preferred)
- Several years of large systems software design and development experience, with extensive knowledge of Linux
- A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design and architecture
- Experience with service oriented architecture and highly scalable services
- Write clean, efficient code
Enterprise Ops
Advanced network configurations, crazy growth and real revenue... we're well on our way to world domination (we send billions of emails a month!). The best part? No egos. We totally have each other's backs and we like to laugh, a lot.
Position
Location
Orange County
Come be part of the company that's disrupting the email industry and whose ultimate goal is to make developers lives easier. We send over 7 billion emails each month! If those things speak to you we are interested in speaking with you. SendGrid is adding an experienced Sr. Linux Systems Administrator who will actively participate in the engineering process (so you need some programming experience), and take our production environment to the next level of stability, scalability, and automation (this is where your SysAdmin experience comes in).
What you’ll do
- Help improve our uptime and scalability through better processes, infrastructure, and automation
- Troubleshoot issues with hardware, software, applications and network
- Configure servers and network
- Continually document and expose configuration processes and policies
- Prioritize tasks and work independently, while interacting with other product and engineering teams
- Share on-call duties with other engineers on the team, to ensure smooth 24x7 operation
About you
- 5 – 10 years experience as a SysAdmin
- Expert in Linux/Unix
- Expert knowledge of networking principles
- Experience with load balancers (software and hardware)
- Knowledge of redundancy methods in data centers
- Experience in high scalability and real-time environments
- Familiar with administering MySQL, Memcache and Nginx
- BS in Computer Science, preferred
- SMTP, spam filtering (nice to have!)
- Systems monitoring (Nagios, Munin)
- Configuration management (Chef, Puppet)
- Ruby and/or Perl
- tcpdump, wireshark, IP stack tuning & debugging
- MySQL
Denver (LoDo) or Boulder
SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.
We are looking for someone to help take our mission-critical cloud email management system to the next level. The Network Engineer is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues.
What you'll do
- Act as the highest level of Network Support for SendGrid's network environment
- Help improve our up time and scalability through better processes, infrastructure, and automation with a team that loves to do the same
- Troubleshoot issues with hardware, software, applications and network in a large environment
- Configure, Deploy, and Administer network toys
- Continually document and expose configuration processes and policies
- Prioritize tasks and work independently, while interacting with other product and engineering teams
- Share on-call duties with other engineers on the team, to ensure smooth 24x7 operation
About you
- Experience as a Network Engineer in enterprise environments, preferably SaaS
- Experience with using BGP, 10Gbit, Peering, Cisco, 6500 series routers/switches, Sup-720 (VSS is a plus), tcpdump, wireshark, IP stack tuning & debugging
- Knowledge of redundancy methods in data centers
- Experience in high scalability, high availability, and real-time environments
- BS in Computer Science, preferred
- SMTP, spam filtering (nice to have!)
Bonus points
- Hands on experience supporting Linux Servers
Denver (LoDo)
SendGrid is looking for someone to help take our mission-critical cloud email management system to the next level. This system will manage our email infrastructure cluster – it will orchestrate the provisioning, load balancing, dynamic configuration/re-configuration, monitoring and spend optimization of servers across providers.
What you’ll do
- Take personal responsibility for the availability and reliability of our service
- Author tools that reliably manage infrastructure. We're looking for someone to write clean, re-usable code.
- Write maintainable code with extensive test coverage
- Support our existing production cluster management system while you improve it
- Work on our server image configurations, collaborating with core server engineers to optimize for task performance, reliability, failover and scale
About you
- You have the passion to "do server management infrastructure right"
- Solid linux system administration
- Experience with at least two of the following: Ruby, Perl, Python (a lot of our current code is Ruby but we use whatever tool is best for the job at hand)
- Strong familiarity with the SMTP protocol
- Socket programming experience
- Computer Science / Engineering degree
- A distributed systems foundation and a service-oriented mindset
- You've "carried the pager" before (ideally at both a startup and a large infrastructure provider) & have first-hand experience with what happens when infrastructure / tools fail
- A minimum of 5 years of coding experience
- You are a prolific coder who works well independently
- You have great communication skills
- You have formal training in computer science
Bonus Points
- You’ve written software tools to manage 1000+ servers
- You are conversant in the pros and cons of different clouds: Softlayer, Rackspace, etc
- You’ve made a substantial contribution to a widely used open source project
- You read up on and experiment with new technologies because it’s in your nature, not because it’s a job requirement
- You don’t just learn how things work, you learn why
Orange County
SendGrid is looking for someone to help take our mission-critical cloud email management system to the next level. This system will manage our email infrastructure cluster – it will orchestrate the provisioning, load balancing, dynamic configuration/re-configuration, monitoring and spend optimization of servers across providers.
What you’ll do
- Take personal responsibility for the availability and reliability of our service
- Author tools that reliably manage infrastructure. We're looking for someone to write clean, re-usable code.
- Write maintainable code with extensive test coverage
- Support our existing production cluster management system while you improve it
- Work on our server image configurations, collaborating with core server engineers to optimize for task performance, reliability, failover and scale
About you
- You have the passion to "do server management infrastructure right"
- Solid Linux system administration
- Experience with at least two of the following: Ruby, Perl, Python (a lot of our current code is Ruby but we use whatever tool is best for the job at hand)
- Strong familiarity with the SMTP protocol
- Socket programming experience
- Computer Science / Engineering degree
- A distributed systems foundation and a service-oriented mindset
- You've "carried the pager" before (ideally at both a startup and a large infrastructure provider) & have first-hand experience with what happens when infrastructure / tools fail
- A minimum of 5 years of coding experience
- You are a prolific coder who works well independently
- You have great communication skills
- You have formal training in computer science
Bonus Points
- You’ve written software tools to manage 1000+ servers
- You are conversant in the pros and cons of different clouds: Softlayer, Rackspace, etc
- You’ve made a substantial contribution to a widely used open source project
- You read up on and experiment with new technologies because it’s in your nature, not because it’s a job requirement
- You don’t just learn how things work, you learn why
Orange County
SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.
We are looking for someone to help take our mission-critical cloud email management system to the next level. The Network Engineer is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues.
What you'll do
- Act as the highest level of Network Support for SendGrid's network environment
- Help improve our up time and scalability through better processes, infrastructure, and automation with a team that loves to do the same
- Troubleshoot issues with hardware, software, applications and network in a large environment
- Configure, Deploy, and Administer network toys
- Continually document and expose configuration processes and policies
- Prioritize tasks and work independently, while interacting with other product and engineering teams
- Share on-call duties with other engineers on the team, to ensure smooth 24x7 operation
About you
- Experience as a Network Engineer in enterprise environments, preferably SaaS
- Experience with using BGP, 10Gbit, Peering, Cisco, 6500 series routers/switches, Sup-720 (VSS is a plus), tcpdump, wireshark, IP stack tuning & debugging
- Knowledge of redundancy methods in data centers
- Experience in high scalability, high availability, and real-time environments
- BS in Computer Science, preferred
- SMTP, spam filtering (nice to have!)
Bonus points
- Hands on experience supporting Linux Servers
Denver (LoDo) or Boulder
Come be part of the company that's disrupting the email industry and whose ultimate goal is to make developers lives easier. We send over 7 billion emails each month! If those things speak to you we are interested in speaking with you. SendGrid is adding an experienced Sr. Linux Systems Administrator who will actively participate in the engineering process (so you need some programming experience), and take our production environment to the next level of stability, scalability, and automation (this is where your SysAdmin experience comes in).
What you’ll do
- Help improve our uptime and scalability through better processes, infrastructure, and automation
- Troubleshoot issues with hardware, software, applications and network
- Configure servers and network
- Continually document and expose configuration processes and policies
- Prioritize tasks and work independently, while interacting with other product and engineering teams
- Share on-call duties with other engineers on the team, to ensure smooth 24x7 operation
About you
- 5 – 10 years experience as a SysAdmin
- Expert in Linux/Unix
- Expert knowledge of networking principles
- Experience with load balancers (software and hardware)
- Knowledge of redundancy methods in data centers
- Experience in high scalability and real-time environments
- Familiar with administering MySQL, Memcache and Nginx
- BS in Computer Science, preferred
- SMTP, spam filtering (nice to have!)
- Systems monitoring (Nagios, Munin)
- Configuration management (Chef, Puppet)
- Ruby and/or Perl
- tcpdump, wireshark, IP stack tuning & debugging
- MySQL
Denver (LoDo)
SendGrid’s Information Security Manager is responsible for the Information Security Management function including leadership, providing strategic direction and liaising closely with other managers. The purpose of the Information Security Management function is to bring the organization’s information security risks under close management control. The ideal candidate will have experience with processes like the ISO/IEC 27000-series, FedRAMP, PCI, etc.
What you’ll do
- Leadership and strategic direction for the function, ranging from planning and budgeting to motivational and promotional activities communicating the value of information security
- Liaisons with and offers strategic direction to related business functions (such as HR, Legal, Compliance, Operations and Engineering) as well as management on information security matters such as routine security activities plus emerging security risks and control technologies
- Recruitment, leadership and direction for a loose network of information security ambassadors distributed throughout the organization
- Leads the design, implementation, operation and maintenance of the Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001 where applicable
- Forms a “center of excellence” for information security management, for example offering internal management consultancy advice and practical assistance on information security risk and control matters throughout the organization and promoting the commercial advantages of managing information security risks more efficiently and effectively
- Leads or commissions the preparation and authorizes the implementation of necessary information security policies, standards, procedures and guidelines, in conjunction with business partners
- Leads the design and operation of related compliance monitoring and improvement activities to ensure compliance both with internal security policies and applicable laws and regulations
- Leads suitable information security awareness, training and educational activities
- Leads information security risk assessments and controls selection activities
- Leads activities relating to contingency planning, business continuity management and IT disaster recovery in conjunction with relevant functions and third parties
About you
- At least 5 years experience in information security management including security architecture, designing and implementing security policies and infrastructure cloud computing environment
- Information security management qualifications such as CISSP or CISM
- 3+ years managing production systems infrastructure either as a sysadmin or manager
- 2+ years’ experience with system management automation tools like Puppet, Chef or cfengine
- 3+ years’ experience with VMware ESX
- 3+ years’ experience with Agile development
- Certificate of Cloud Security Knowledge (CCSK)
- Experience executing vulnerability assessments using commercial and open source tools, conducting limited penetration testing, conducting analysis, and writing reports
- Excellent knowledge and experience with ethical hacking, firewall and intrusion detection/prevention technologies, secure coding practices and threat modeling
- Excellent knowledge and experience with Unix/Linux operating systems
- Excellent knowledge and experience of network and server hardware infrastructures and storage technologies
- Excels at interfacing/collaborating with multiple groups and executives to deliver ongoing security solutions
- Ability to communicate technical info and ideas so all levels of individuals can understand
- Ability to make appropriate decisions considering the relative costs and benefits of potential actions
- Demonstrated ability to influence stakeholders and balance multiple project requests
Orange County
SendGrid’s Information Security Manager is responsible for the Information Security Management function including leadership, providing strategic direction and liaising closely with other managers. The purpose of the Information Security Management function is to bring the organization’s information security risks under close management control. The ideal candidate will have experience with processes like the ISO/IEC 27000-series, FedRAMP, PCI, etc.
What you’ll do
- Leadership and strategic direction for the function, ranging from planning and budgeting to motivational and promotional activities communicating the value of information security
- Liaisons with and offers strategic direction to related business functions (such as HR, Legal, Compliance, Operations and Engineering) as well as management on information security matters such as routine security activities plus emerging security risks and control technologies
- Recruitment, leadership and direction for a loose network of information security ambassadors distributed throughout the organization
- Leads the design, implementation, operation and maintenance of the Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001 where applicable
- Forms a “center of excellence” for information security management, for example offering internal management consultancy advice and practical assistance on information security risk and control matters throughout the organization and promoting the commercial advantages of managing information security risks more efficiently and effectively
- Leads or commissions the preparation and authorizes the implementation of necessary information security policies, standards, procedures and guidelines, in conjunction with business partners
- Leads the design and operation of related compliance monitoring and improvement activities to ensure compliance both with internal security policies and applicable laws and regulations
- Leads suitable information security awareness, training and educational activities
- Leads information security risk assessments and controls selection activities
- Leads activities relating to contingency planning, business continuity management and IT disaster recovery in conjunction with relevant functions and third parties
About you
- At least 5 years experience in information security management including security architecture, designing and implementing security policies and infrastructure cloud computing environment
- Information security management qualifications such as CISSP or CISM
- 3+ years managing production systems infrastructure either as a sysadmin or manager
- 2+ years’ experience with system management automation tools like Puppet, Chef or cfengine
- 3+ years’ experience with VMware ESX
- 3+ years’ experience with Agile development
- Certificate of Cloud Security Knowledge (CCSK)
- Experience executing vulnerability assessments using commercial and open source tools, conducting limited penetration testing, conducting analysis, and writing reports
- Excellent knowledge and experience with ethical hacking, firewall and intrusion detection/prevention technologies, secure coding practices and threat modeling
- Excellent knowledge and experience with Unix/Linux operating systems
- Excellent knowledge and experience of network and server hardware infrastructures and storage technologies
- Excels at interfacing/collaborating with multiple groups and executives to deliver ongoing security solutions
- Ability to communicate technical info and ideas so all levels of individuals can understand
- Ability to make appropriate decisions considering the relative costs and benefits of potential actions
- Demonstrated ability to influence stakeholders and balance multiple project requests
Support
As the eyes, ears and voice of the customer, we simultaneously listen to and solve technical problems on the fly with empathy and finesse. This is all made easy with our flippin' sweet coworkers, who are still jovial after a stressful day.
Position
Location
Orange County
SendGrid is growing and looking to hire a new Customer Support Engineer who is passionate about customer support. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about our service. If you are technically savvy, customer focused, and have outstanding verbal and written communication skill set, keep reading!
What you'll do
- Enthusiastically respond to technical support requests through phone, email and online chat
- Empathize with the customer and be their advocate
- Willing to work a 12-hour or non-standard support shift
- Provide excellent customer service consistent with our world class reputation
- Perform testing of features & site functions, escalate issues within the department as needed, assist with communicating issues to our Engineering Team
- Help users with trial sign-up process, configuration of accounts, billing issues, general troubleshooting, general account assistance
- Create knowledge base articles and assist with upkeep of FAQs
- Learn all the ‘ins and outs’ of the product and services offered to properly assist users with selecting the appropriate subscription plan for their needs
- “Right-size” customers within our product line by aligning customer goals with proper services to ensure their success
About you
- High Energy, optimistic outlook and positive attitude
- Enthusiastic about technology/early adopter (gadget geek)
- Empathetic approach to troubleshooting and customer service
- Turns obstacles into challenges
- Quick learner, willing to take initiative, and has great follow through
- Strong listening skills and analytic abilities
- Introspective with passion for self improvement
- Passion for applied learning in a fast paced environment
- Strong problem solving skill set, creatively
- Communicates based on what is heard, not just what is said
- Motivated by challenges
- 1-3 years providing professional customer and technical support
- 4 year degree from an accredited university
Orange County
SendGrid is growing and looking to hire a new Customer Support Engineer who is passionate about customer support. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about our service. If you are technically savvy, customer focused, and have outstanding verbal and written communication skill set, keep reading!
What you'll do
- Enthusiastically respond to technical support requests through phone, email and online chat
- Empathize with the customer and be their advocate
- Willing to work a 12-hour or non-standard support shift
- Provide excellent customer service consistent with our world class reputation
- Perform testing of features & site functions, escalate issues within the department as needed, assist with communicating issues to our Engineering Team
- Help users with trial sign-up process, configuration of accounts, billing issues, general troubleshooting, general account assistance
- Create knowledge base articles and assist with upkeep of FAQs
- Learn all the ‘ins and outs’ of the product and services offered to properly assist users with selecting the appropriate subscription plan for their needs
- “Right-size” customers within our product line by aligning customer goals with proper services to ensure their success
About you
- High Energy, optimistic outlook and positive attitude
- Enthusiastic about technology/early adopter (gadget geek)
- Empathetic approach to troubleshooting and customer service
- Turns obstacles into challenges
- Quick learner, willing to take initiative, and has great follow through
- Strong listening skills and analytic abilities
- Introspective with passion for self improvement
- Passion for applied learning in a fast paced environment
- Strong problem solving skill set, creatively
- Communicates based on what is heard, not just what is said
- Motivated by challenges
- 1-3 years providing professional customer and technical support
- 4 year degree from an accredited university
Denver (LoDo)
SendGrid is growing and looking to hire a new Customer Support Engineer who is passionate about customer support. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about our service. If you are technically savvy, customer focused, and have outstanding verbal and written communication skill set, keep reading!
What you'll do
- Enthusiastically respond to technical support requests through phone, email and online chat
- Empathize with the customer and be their advocate
- Willing to work a 12-hour or non-standard support shift
- Provide excellent customer service consistent with our world class reputation
- Perform testing of features & site functions, escalate issues within the department as needed, assist with communicating issues to our Engineering Team
- Help users with trial sign-up process, configuration of accounts, billing issues, general troubleshooting, general account assistance
- Create knowledge base articles and assist with upkeep of FAQs
- Learn all the ‘ins and outs’ of the product and services offered to properly assist users with selecting the appropriate subscription plan for their needs
- “Right-size” customers within our product line by aligning customer goals with proper services to ensure their success
About you
- High Energy, optimistic outlook and positive attitude
- Enthusiastic about technology/early adopter (gadget geek)
- Empathetic approach to troubleshooting and customer service
- Turns obstacles into challenges
- Quick learner, willing to take initiative, and has great follow through
- Strong listening skills and analytic abilities
- Introspective with passion for self improvement
- Passion for applied learning in a fast paced environment
- Strong problem solving skill set, creatively
- Communicates based on what is heard, not just what is said
- Motivated by challenge
- 1-3 years providing professional customer and technical support
- 4 year degree from an accredited university
Denver (LoDo) or Boulder
SendGrid's exciting and exponential growth has presented us with a need to grow our IT Operations team. The team is responsible for creating, implementing, and supporting the technology and systems our employees use daily. SendGrid employees are presented with amazing challenges that we're solving as we achieve our mission to deliver the world's wanted email, and IT Ops is no exception. If you like to architect and implement large IT projects from start to finish using big technologies at large scale, this is your opportunity.
What you'll do
- Architect and deploy IT solutions that will scale with our product adoption, employee count, and physical footprint.
- SendGrid relies on state of the art communications to support our geographically dispersed offices and employees. You must have experience selecting, deploying, and maintaining IP-based video and voice solutions.
- You’ll be responsible for our core network at all office locations. You must have experience managing and unifying multiple networks, and have the chops to secure traffic and maintain uptime at each location.
- You are serious about security yet your security philosophy takes into account the need to maintain a positive company culture and give our employees enough freedom to get things done.
- You will need to understand employees’ needs and communicate the benefits of new technologies, services, and policies to the employee base through in-person training, whitepapers and other communications.
- You will provision, maintain, and support the equipment and services that our employees use to do their jobs. This includes laptops, phones, computing accounts, software, office equipment, network transport and hardware.
- You’ll be purchasing equipment and services from multiple vendors. You must have experience managing multiple vendors and negotiating the best pricing and terms with each.
About you
- BS degree in Computer Science, IT, or related engineering discipline.
- 5-10 years experience architecting and implementing IT projects from start to finish.
- Operating system agnostic, proficient with and can support with whatever is best suited to get the job done (Mac, Windows, Linux).
- Experience architecting, implementing, and maintaining an AD installation.
- Experience with network routers, switches, firewalls, access points and other related hardware. Can configure networking equipment at command line (including Fortigate, Cisco IOS, Meraki hardware).
- Experience with MPLS, VPN and other technologies used to unify and secure traffic between corporate networks.
- Ability to travel between office locations in CO and CA and other domestic locations as needed.
Sales
Turns out that you can have it all. Refreshingly honest, ethical AND wildly successful? Yep. We're a team-first kinda group and we directly contribute to, on average, 10% growth month over month.
Position
Location
Denver (LoDo)
The Jr. Sales Development Representative role is pivotal to the success of the organization. It is an exciting opportunity to be part of a highly motivated sales team in an extremely fast-paced and rapidly changing environment. The ideal candidate is ambitious and seeks a challenging work environment, as well as possesses the desire to contribute to the growth of a company that is changing an industry.
What you’ll do
- Meet or exceed monthly sales goals
- Proactively manage deals through the pipeline via existing customer calling efforts
- Capture accurate and complete lead and customer information in Salesforce.com
- Be a SendGrid subject matter expert; consultative selling - must really like and enjoy technology and selling technology
- Determine what messaging/key points resonates for different types of customers and adapt the sales "pitch" accordingly
- As someone interacting with SendGrid customers constantly, identify trends in product requests and feed that info back to engineering as well as identify larger trends and feed that back to management
- Fully understand the use case of our customers
- Fully understand the competitive landscape and how/where SendGrid fits
- Cultivate a team mentality and participate in team sales efforts
About You
- 1 to 2 years of sales experience, with a track record of progression and results
- Online / SaaS / Cloud industry knowledge required
- Passion and high aptitude for technology and selling technology
- Commitment to quality, accuracy, and consistency
- An ability to learn quickly and adapt even faster
- Strengths in customer service, problem solving, and time management
- Excellent communication skills (written and verbal)
- Proactive and creative in terms of problem solving
- A logical and strategic mindset
Denver (LoDo) or Boulder
SendGrid seeks an experienced Business Development Manager to recruit new and manage existing channel partnerships with a variety of cloud technology companies. This role will be responsible for identifying, recruiting, and cultivating senior level relationships with channel partners to drive customer acquisition and revenue for SendGrid. This is a great opportunity to join SendGrid’s nimble Business Development team in a highly strategic and visible role within the company.
What You’ll Do
- Identify, close, and manage key partners in multiple verticals
- Develop and execute strategies to reach the “long tail” of partners in a scalable way
- Drive business opportunities in conjunction with our partners that lead to revenue and customer acquisition for SendGrid
- Establish personal relationships with key personnel at partner organizations
- Ensure partners are equipped with necessary training, collateral and support to properly represent SendGrid to their end customers
- Work closely with SendGrid’s marketing team to develop presentation materials, marketing documents and training collateral in support of these partnerships
- Represent and promote SendGrid at partner and industry events
- Collect and incorporate partner feedback into SendGrid’s product roadmap and planning process
About you
- 4+ years demonstrated success in direct sales, channel sales, or business development roles for technology companies
- Familiarity with SMTP, DNS and API’s is a major plus
- Familiarity with cloud infrastructure technologies (Infrastructure as a Service, Platform as a Service, etc.) is a major plus
- Ability to convey business and technical value of SendGrid’s product
- Strong networking and communication skills
- Passionate about negotiating and closing deals
- Ability to manage and execute on multiple partnership engagements simultaneously
- Excellent communication and presentation skills, both written and oral
- 4 year degree
- Ability to travel up to 25%
Denver (LoDo) or Boulder
SendGrid seeks an experienced Strategic Partnerships Manager to develop and execute on our key channel relationships. This role will be responsible for the development, growth and revenue contribution of our go-to-market strategy with SendGrid’s key reseller partners in the cloud technology space (IaaS, PaaS, MBaaS, etc.). This is a great opportunity to join SendGrid’s nimble Business Development team in a highly strategic and visible role within the company.
What You’ll Do
- Cultivate, manage and grow relationships with SendGrid’s top reseller partners
- Drive business opportunities in conjunction with our partners that lead to revenue and customer acquisition for SendGrid
- Develop a deep understanding of partner organizations, technologies and strategies, and map key areas of opportunity relative to SendGrid objectives
- Establish personal relationships with key personnel at partner organizations
- Work closely with SendGrid’s functional and executive teams to create all necessary connections and relationships within partner organizations
- Develop our go-to-market strategy and manage our joint marketing and selling efforts with partners
- Ensure partners are equipped with necessary training, collateral and support to properly represent SendGrid to their end customers
- Work closely with SendGrid’s marketing team to develop presentation materials, solution briefs, marketing documentation and training collateral in support of these partnerships
About you
- Demonstrated experience in managing successful strategic partnerships with large enterprise organizations
- 5+ years in-depth experience in channel management, business development, or strategic alliances for technology companies
- Familiarity with SMTP, DNS and API’s is a major plus
- Familiarity with cloud infrastructure technologies and landscape (Infrastructure as a Service, Platform as a Service, etc.) is a major plus
- Ability to convey business and technical value of SendGrid’s product
- Strong networking and communication skills
- Passionate about developing strategic relationships
- Ability to manage and execute on multiple partnership engagements simultaneously
- Excellent communication and presentation skills, both written and oral
- 4 year degree
- Ability to travel up to 25-35%
Denver (LoDo)
The Sales Representative role at SendGrid is pivotal to the success of the organization. It is an exciting opportunity to be part of a highly motivated sales team in an extremely fast-paced and rapidly changing environment. The ideal candidate is ambitious and seeks a challenging work environment, as well as possesses the desire to contribute to the growth of a company that is changing an industry.
What you’ll do
- Meet or exceed monthly sales goals
- Proactively manage deals through the pipeline via outbound efforts (i.e. set weekly meeting with key accounts as they warm up; stay engaged at an appropriate level, be knowledgeable and helpful regarding best practices for warm up, delivery, etc.)
- Capture accurate and complete lead and customer information in Salesforce.com
- Be a SendGrid subject matter expert; consultative selling - must really like and enjoy technology and selling technology
- Determine what messaging/key points resonates for different types of customers and adapt the sales "pitch" accordingly
- As someone interacting with leads and customers constantly, identify trends in product requests and feed that info back to engineering as well as identify larger trends and feed that back to management
- Fully understand the use case of our customers
- Fully understand the competitive landscape and how/where SendGrid fits
- Cultivate a team mentality and participate in team sales efforts
About You
- 1 to 2 years of sales experience, with a track record of progression and results
- Online / SaaS / Cloud industry knowledge required
- Passion and high aptitude for technology and selling technology
- Commitment to quality, accuracy, and consistency
- An ability to learn quickly and adapt even faster
- Strengths in customer service, problem solving, and time management
- Excellent communication skills (written and verbal)
- Proactive and creative in terms of problem solving
- A logical and strategic mindset
Administration
HR: We can’t even talk about our people without feeling braggy. With company culture as our No. 1 priority, It’s basically up to us to bring the fun.
Position
Location
Denver (LoDo) or Boulder
The Recruiting Coordinator will be a key player on SendGrid’s HR team. This person will facilitate all recruiting functions and will be instrumental in streamlining internal processes to make the team a faster, more agile group.
This is a unique opportunity for an energetic, detail-oriented individual to work on a fun, fast paced recruiting team. The ideal candidate will be looking to advance a career in the HR or Recruiting fields and will be excited to work in a dynamic start-up.
What you’ll do
- Schedule all phone and on-site interviews including travel arrangements, when necessary
- Communicate interview details to candidate and interviewers
- Act as a primary point of contact on day-of-interview for both candidate and interviewers, professionally handling all glitches
- Perform data entry, track resumes and maintain Applicant Tracking System (Newton)
- Generate and assist with recruiting driven data/metrics
- Handle special projects and perform various administrative duties that support the HR Team
- Assist with the maintenance of employee files
- Contribute creatively on HR/Recruiting initiatives
- Assist with job postings on company website and job boards
- Perform various administrative duties that support the HR team
About you
- Strong attention to detail
- 1-2 years experience in an administrative or support function
- Excellent communication, teamwork and organizational skills with superior verbal and written communication
- Ability to learn quickly in a fast-paced, ever changing environment
- Desire to build the SendGrid team and learn the ins and outs of recruiting as well as a desire to create an awesome experience for every candidate
- Experience with heavy scheduling
- Strong MS Office and Google App skills
- Bachelor’s degree
More about you
Excellent communication skills are a must. Vital to this role is the ability and confidence to interact with multiple personalities—from brilliant job applicants to quirky engineers. Some experience in a corporate or startup environment is preferred but not mandatory. A passion for technology is a huge plus.
Boulder
SendGrid is growing and looking to hire a Customer Billing Specialist who is passionate about customer service. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about our service. If you are technically savvy, customer focused, and have an outstanding verbal and written communication skill set, keep reading!
This is an entry level position and a great opportunity for a motivated recent college graduate.
To succeed in this role, you must be positive, self–starting, goal oriented, outcome focused, and results driven with the following traits:
- High Energy, optimistic outlook and positive attitude
- Enthusiastic about technology
- Empathetic approach to troubleshooting and customer service
- Turns obstacles into challenges
- Quick learner, willing to take initiative, and has great follow through
- Strong listening skills and analytic abilities
- Passion for applied learning in a fast paced environment
- Strong problem solving skill set
What you'll do
- Act as primary liaison with support and sales related to customer billing issues
- Manage the monthly renewal billing and payment runs in Zuora on a timely basis
- Communicate via email and live conversation with customers regarding past due balances and payment concerns
- Responsible for ongoing maintenance of accounts receivable (to include collections, write offs, adjustments, et al)
- Partner with the sales and account management teams regarding customer billing
- Use sound judgment to appropriately escalate issues to support a positive customer experience
- Troubleshoot credit card chargebacks and manage related correspondence with merchant bank
- Assist with developing guidelines to expedite billing support issues
- Provide feedback regarding scalability of systems and workflow
About you
- 1+ years previous experience in a customer facing billing and/or support role
- Willingness to work evening/weekend occasionally when coincide with billing cycle (1st of month)
- Excellent critical thinking skills and desire to work smarter, not harder
- Bachelors’ degree from an accredited university
- Technically savvy with systems in general and comfortable with accounting/billing software required; prior experience using Zuora billing system a plus
Business Systems
With insight, intelligence and efficiency, we navigate the business landscape and help the executive team make informed decisions regarding business operations.
Position
Location
Denver (LoDo)
The Business Intelligence Analyst position at SendGrid is a critical role in which an experienced data analyst will help develop and grow a cloud based data warehouse and support mission-critical business functions. As the BI Analyst you will have the opportunity to work closely with the executive team to uncover, identify and define key metrics and trends, improve processes, and gain new insights across all aspects of the business.
You will work both individually and collaboratively with all areas of the business to provide necessary data and actionable analytics to drive change, respond to ad-hoc requests, and communicate with members of all functional teams. The successful candidate will be very analytical, set high standards and be dedicated to staying ahead of a new, dynamic, and fast growing business.
What you'll do
- Develop, maintain, and perform data analysis for advanced analytics programs utilizing a variety of tools to create dashboards and reports for the executive management team
- Develop and build KPIs and create key analytical requirements and data models to drive the KPIs across the organization
- Perform trend analysis and reporting as well as predictive analytics and modeling
- Retrieve and aggregate data from multiple sources and systems
- Design and build data visualizations (reports and dashboards)
- Manage enhancement requests for additional data, data sources, and aggregations
- Provide process improvement
- Utilize cutting edge Business Intelligence applications for data modeling and visualization
- Create performance metrics and tracking processes to measure the effectiveness of the predictive modeling efforts
- Utilize data mining techniques and information retrieval methods to gather business intelligence
- Coordinate access and perform data transformation to support model development and validation
- Prepare and support delivering analytical presentations
- Work closely with Finance, Marketing, Sales, and Support teams to help identify and drive KPIs across the business
About you
- 5-10 years professional experience, including at least five years of business/statistical analysis
- BA/BS degree or advanced degree in Business, Finance, Statistics, Applied Mathematics, Computer Science or related analytical field of study. Master’s degree preferred.
- Team player with a great attitude and positive outlook on life (it's not all about work)
- Exceptional analytical acumen, attention to detail, and technical aptitude
- Expertise to perform exploratory data analysis and implement complex models
- Understanding of financial, sales, marketing, and operational data and processes
- Excellent written and verbal communication skills
- Ability to manage multiple projects in a fast paced environment
- Advanced Excel, Word, and Powerpoint experience
- Strong time management skills and proven ability to work on time-sensitive deliverables
- Ability to communicate comfortably with all levels of staff and management
- Familiarity with CRM & ERP applications - such as Salesforce, MS CRM, Oracle, etc.
- Familiarity with business intelligence applications - such as GoodData, Cognos, Birst, SAS etc.
- Background in SaaS subscription based industry
Denver (LoDo)
The Business Systems Administrator at SendGrid will play a pivotal role in the administration, configuration, and development of our core Customer Relationship Management (CRM) applications and other back-office business systems. You will be responsible for translating business requirements into system solution designs as well as acting as a liaison between the end user community (employees) and the back-office engineering team. You will work closely with all aspects of the business striving to support end-users and the Business Systems team to define and implement business requirements into our back-office business systems.
What you'll do
- Manage and administer multiple back-office business systems - including Salesforce CRM, Zendesk, Marketo, Zuora, and other SaaS business applications
- Business process design and documentation
- Implement processes and requirements into business critical SaaS business systems
- Improving existing systems and processes by understanding current practices and designing modifications
- Assist users with report and dashboard design and management
- Develop and maintain validation rules, custom workflow, and approval processes
- Design and manage a user security model across multiple systems
- Support business users with researching and recommending additional 3rd party solutions and applications
- Improve and maintain user adoption through best practices and end user training
- Create an environment and tool set that supports the goals of creating a full view of the customer and improving user efficiency
- Defect / Issue tracking and troubleshooting
- Ongoing vendor selection and management
- Support 3rd party and internal platform integrations
- Data Quality Management best practices and maintenance
About you
- Bachelor's degree or equivalent experience in software engineering or computer science
- 2+ years of system support experience, obtaining business requirements, documentation, business roadmap support and CRM process improvement - Certified Salesforce Administrator or Developer preferred
- Experience with enterprise SaaS sales, support, and marketing automation platforms
- Creative problem solver with an aptitude for delivering customer-centric solutions
- Project management - experience with Agile methodologies a plus
- Passionate about learning new Software-as-a-Service technologies
- Ability to manage and work on multiple concurrent projects
- Ability to work with technical and non-technical teams and business users across all levels of the organization
- Excellent communication skills, both written and verbal, required
- Advanced office software skills - such as MS Visio, Excel, Word or equivalent tools
Internships
Gain real experience while working in an awesome team environment with super cool, super smart people. Also, there's free burritos, teriyaki bowls, and cinnamon rolls. Need we say more?
Position
Location
Boulder
SendGrid has an opportunity for someone interested in an accounting internship for the summer 2013. A minimum of 25 hours per week is required for this position.
What you’ll do
- Duties will vary based on needs of the department and will initially include:
- Assisting with accounts receivable, payable and bank statement reconciliation
- Assist with audits
- Data entry
- Filing and scanning of various documents on a weekly basis
- Become an expert on expense report software
- Reconcile corporate credit card activity
- Manage fixed asset additions
- Review corporate credit card activity for use tax liability
- Complete miscellaneous, special projects for the Accounting Department as needed
About you
- Organization is your strong suit and people comment on this about you regularly
- PC experience with emphasis on spreadsheet applications, including
- Microsoft Office, Word, and Excel, required
- Candidate should have solid interpersonal skills to assist with training employees, analyzing expense reports and facilitating meetings when needed
- Must be detail oriented; able to work effectively within a fast-paced, team-oriented environment
- Must have strong verbal and written communication skills
Orange County
SendGrid is looking for an Enterprise Ops Intern that will actively participate in DevOps processes. You must have a passion for programming and be eager to work in a fast-paced environment. You will have a chance to dynamically take our production environment to the next level of stability, scalability, and automation (and have a hand in helping us graduate from startup to world domination of assured email delivery). The internship will be offered for summer only in Anaheim, CA or Denver, CO.
What you’ll do
- Help improve our uptime and scalability through better processes, infrastructure, and automation
- Troubleshoot issues with hardware, software, applications and network
- Configure servers and network
- Continually document and expose configuration processes and policies
- Prioritize tasks and work independently, while also collaborating with other product and engineering teams
About you
- Team player with high ambitions and positive outlook on life
- Happy with a “go-getter” attitude
- Enthusiastic about large scale operations and programming
- Ability to work efficiently independently and with others
- Good sense of humor
- Student with experience in engineering and programming (BS in Computer Science preferred)
- Experience with Linux/Unix
- Knowledge of networking principles
Bonus points
- Experience with load balancers (software and hardware)
- Knowledge of redundancy methods in data centers
- Experience in high scalability and real-time environments
- Familiar with administering MySQL, Memcache and Nginx
- SMTP, spam filtering
- Systems monitoring (Nagios, Munin)
- Configuration management (Chef, Puppet)
- Ruby and/or Perl
- tcpdump, wireshark, IP stack tuning & debugging
- MySQL
A Day in the Life
Orange County, CA
SendGrid celebrates diversity and strives to create a culture of inclusiveness and balance. SendGrid is proud to be an equal opportunity employer.