Love Where You Work

SendGrid is growing really fast since launching in 2009, and we want you to be part of the awesome company we are building.

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No policies, just principles

We believe in the wisdom of the crowd where everyone has a voice. We strive to make decisions based on our principles and values.

Denver Post Award 2013 Denver Post Award 2014
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It's all about the culture

When you hire based on values and entrepreneurial spirit, you end up with a room of awesome people. It’s that simple.

Pedro
Ben
Jim
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"I joined SendGrid because the startup environment was always very appealing to me. And once I interviewed, I knew immediately that I wanted to work here. You’re going to work your butt off, but you’re going to love it. The culture is awesome, the management team is awesome, you are just going to have a great time."

Silvia Botros MySQL Database Administrator

Made by Developers for Developers

Take a look at our Coderwall and meet some of our team members. Come help us build the next big thing. We are leading the charge, come contribute to our success.

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Benefits and Perks

Employee Happiness is in the fabric of our culture. The benefits we offer are a reflection of what matters most. You. SendGrid offers top-tier and multi-choice health insurance plans paying 80% of premiums for you and your family. We cover 100% of our Health Savings Account premiums in addition to funding it with $500 a year. There is also a Flexible Spending Account to accomodate everyones needs. Some of our favorite perks are below!

Monthly Stipends

We provide generous allowances for your cell phone, gym membership, and commuting / parking.

Stock Options

Act like an owner with generous equity.

Have Fun at Work

XBOX, Ping Pong, Darts and the occasional nerf gun war!

401(k) Matching

We believe in helping you plan for retirement and like to help with it.

Free Lunch & Snacks

Enjoy lunch on us everyday you come into the office. Our office kitchens are also loaded with food!

We Invest in You

From tuition reimbursement, money for professional development, and conferences, we want you to grow.

Work/Life

Flex schedules, 3 weeks of vacation, all major holidays, unlimited sick time, personal day, parental leave, and a day off to volunteer in your community.

It's On Us

Ski Passes, Kindles, Bolder Boulder, Tough Mudder, Ball Park Outings, Birthday Anniversary Gifts, Shirts & Hoodies.

Our Founders

Isaac

Isaac Saldana

President

“I’d like co-workers to understand that the path to our goals is as important as the goals themselves.”

Tim

Tim Jenkins

CTO

“You get to work on really challenging problems.. and there’s free beer.”

Jose

Jose Lopez

Web Architect

“We face an incredibly difficult problem to solve. Not only do we have to scale to meet our customers demands but also be a reliable solution.”

Office Location

Denver, CO

Enjoy working in the heart of LoDo, in Larimer Square. Like food? You’ll enjoy the Market every day for lunch on us.

Office Location

Boulder, CO

Start each morning inspired by the grandness of the FlatIrons, the energy of an emerging startup hotbed, and the place where SendGrid was born.

Office Location

Orange County, CA

A hop and skip from the happiest place on earth and the beautiful beaches of Southern California. We'll get your gas, food, and gym fees so you can be one of the happiest people at work.

Current Opportunities

Engineering

The SendGrid Quality Engineers have end-to-end responsibility for the SendGrid e-mail delivery pipeline. Each individual delivery team works closely with the Product Manager, Scrum Master and Head of Sales to evolve existing sites, services and products and deliver new ones using Agile methodologies.

The major areas of focus for this team include:

  • Development of consumer and customer products
  • Development of web applications, APIs, services and other technology
  • Continuous deployment of quality software
  • Security and support of production applications and systems

As a Software Engineer in Test you will be responsible for ensuring that software and application changes produced meets the user’s requirements, are bug free and do not affect the production environment adversely. 

In this role you will also require liaising with Developers, System Administrators and Product Owners to flesh out new requirements along with providing meaningful inputs to improve the overall software quality of our products.

You will be working with a small team to deliver software in accordance with the timelines with highest possible quality.

What You'll Do

Quality Analysis

  • Analyze specifications provided by the Product Owners to develop test cases and plans
  • Ensure released software products are defect free
  • Provide feedback on the process to ensure continual improvement of the process
  • Participate in the Agile Quality Assurance Practice
  • Create automated acceptance tests for stories as required
  • Conduct tasks within agreed time frames

Communication

  • Communicate effectively in daily standup meetings
  • Communicate effectively in weekly planning meetings
  • Communicate effectively in cross departmental stakeholder meetings
  • Participate in performance and evaluation reviews

About You

Personal Attributes

  • Work in or be flexible to work in an agile and fast paced environment
  • Be passionate about the email delivery industry
  • Confident in both formal and informal settings with the ability to relate to individuals across all levels of the organization
  • Share experience and knowledge with colleagues, enabling others to learn and grow
  • Have an inquisitive and quality-centric nature, and be willing to stand up and ask questions as required
  • Provide assistance and support to team members
  • Be approachable and willing to collaborate with others where necessary
  • Embrace change, and responsibility

Skills

  • General problem solving skills and ability to think creatively
  • Time management and prioritization
  • Work productively in a fast paced environment
  • Time management and prioritization and have the ability to work unsupervised or with minimal guidance
  • Have varied automated tools experience and the desire and aptitude to continually learn and develop their skills

Qualifications & Experience

  • At least 3 years of practical experience as a Quality Engineer on software development teams.
  • Expert level experience working with complex software systems in a Unix/Linux environment.
  • Strong knowledge of scripting languages (such as Perl, Python, PHP and or Ruby), automated testing frameworks (such as Lettuce, Cucumber rSpec), testing tools (such as Selenium).
  • Good understanding of Agile software development
  • Solid QA/Testing experience in highly available systems
  • Proficient in working with databases such as MySQL and ability to write basic to complex SQL queries.
  • Understanding of GitHub
  • Understanding of Continuous Delivery models using tools like Jenkins/Bamboo
  • A Bachelors degree or higher in Computer Science or related discipline

 

Apply Now

The SendGrid Quality Engineers have end-to-end responsibility for the SendGrid eMail Delivery Pipeline. Each individual delivery team works closely with the Product Manager, Scrum Master and Head of Sales to evolve existing sites, services and products and deliver new ones using Agile methodologies.

The major areas of focus for this team include:

  • Development of consumer and customer products
  • Development of web applications, APIs, services and other technology
  • Continuous deployment of quality software
  • Security and support of production applications and systems

As a Software Engineer in Test you will be responsible for ensuring that software and application changes produced meets the user’s requirements, are bug free and do not affect the production environment adversely. 

In this role you will also require liaising with Developers, System Administrators and Product Owners to flesh out new requirements along with providing meaningful inputs to improve the overall software quality of our products.

You will be working with a small team to deliver software in accordance with the timelines with highest possible quality.

What You'll Do

Quality Analysis

  • Analyze specifications provided by the Product Owners to develop test cases and plans
  • Ensure released software products are defect free
  • Provide feedback on the process to ensure continual improvement of the process
  • Participate in the Agile Quality Assurance Practice
  • Create automated acceptance tests for stories as required
  • Conduct tasks within agreed time frames

Communication

  • Communicate effectively in daily standup meetings
  • Communicate effectively in weekly planning meetings
  • Communicate effectively in cross departmental stakeholder meetings
  • Participate in performance and evaluation reviews

About You

Personal Attributes

  • Work in or be flexible to work in an agile and fast paced environment
  • Be passionate about the email delivery industry
  • Confident in both formal and informal settings with the ability to relate to individuals across all levels of the organization
  • Share experience and knowledge with colleagues, enabling others to learn and grow
  • Have an inquisitive and quality-centric nature, and be willing to stand up and ask questions as required
  • Provide assistance and support to team members
  • Be approachable and willing to collaborate with others where necessary
  • Embrace change, and responsibility

Skills

  • General problem solving skills and ability to think creatively
  • Time management and prioritization
  • Work productively in a fast paced environment
  • Time management and prioritization and have the ability to work unsupervised or with minimal guidance
  • Have varied automated tools experience and the desire and aptitude to continually learn and develop their skills

Qualifications & Experience

  • At least 5 years of practical experience as a Quality Engineer on software development teams.
  • Expert level experience working with complex software systems in a Unix/Linux environment.
  • Strong knowledge of scripting languages (such as Perl, Python, PHP and or Ruby), automated testing frameworks (such as Lettuce, Cucumber rSpec), testing tools (such as Selenium).
  • Good understanding of Agile software development
  • Solid QA/Testing experience in highly available systems
  • Proficient in working with databases such as MySQL and ability to write basic to complex SQL queries.
  • Understanding of GitHub
  • Understanding of Continuous Delivery models using tools like Jenkins/Bamboo
  • A Bachelors degree or higher in Computer Science or related discipline

 

Apply Now

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

As a software engineer at SendGrid, you will work on a small, versatile and passionate team, tackling new problems as we continue to push our technology forward. You will design, test, deploy and maintain software solutions that solve developers’ problems at-scale. You will have the opportunity to write mission-critical code that enables us to achieve our goal of simplifying communication between businesses and their customers.

Although we do send 2% of the world’s wanted email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science. Our engineers work on many projects that carry varying responsibilities.

What You'll Do

  • Contribute to highly usable web applications & APIs with heavy traffic
  • Build and enhance products that empowers businesses to share exciting news, events, and offers with their customers
  • Work with other engineers on reliable, distributed services that scale dynamically
  • Work in a dynamic team environment with short turn around times, developing and maintaining a high quality code base
  • Contribute ideas to improve our service, software, and development process
  • Troubleshoot problems and implement fixes as needed
  • Grow through developer conferences and technical training
  • Pair program for 6+ hours a day
  • Test drive code to ensure highly reliable, readable, and reusable test suites

About You

  • BS or MS Computer Science or related technical discipline
  • 5+ years in software development
  • Experience in Go, Ruby, Java or Python preferred
  • Knowledge of Linux is a plus
  • Experience with Chef and Vagrant a plus
  • Familiarity with JavaScript, CSS/HTML and toolkits (jQuery, SASS, coffeescript etc) helpful
  • Proficient knowledge in computer science, with strong competencies in data structures, algorithms, software design, architecture, and Object Oriented Programming
  • Experience with service oriented architecture and scalable services
  • Strong analytical, problem solving, and debugging skills
  • Ability to work and participate on a team in an open collaborative environment
  • Passionate about writing clean, efficient code, and learning new technologies and best practices
Apply Now

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

As a Big Data Programmer at SendGrid, you will work with a small "Big Data" team to use SendGrid's wealth of data to send email better. You will write code and integrate big data technologies to integrate data science algorithms into SendGrid's email infrastructure.

What You'll Do

  • Work directly with our Sr. Data Scientist to integrate custom algorithms into SendGrid's email infrastructure
  • Adopt, test, integrate and optimize Big Data technologies like Cassandra and Hadoop 
  • Quickly develop code to achieve integration
  • Contribute ideas to improve our service and software
  • Continued growth through developer conferences and technical training

About You

  • BS, MS, or PhD in Computer Science. Mathematics, Statistics or related technical discipline
  • At least 5 years programming experience in Java or Python (strong OO skills preferred)
  • Experience working with Big Data technologies (Cassandra, Hadoop, Hortonworks, etc.) or a desire to ramp up using these technologies quickly
  • A solid foundation in Computer Science, with strong competencies in data structures, algorithms, and software design and architecture
  • Experience interviewing, hiring, building and mentoring engineers
  • The ability to contribute clean, efficient code and conduct ongoing code reviews

 

Apply Now

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

As a software engineer at SendGrid, you will work on a small, versatile and passionate team, tackling new problems as we continue to push our technology forward. You will design, test, deploy and maintain software solutions that solve developers’ problems at-scale. You will have the opportunity to write mission-critical code that enables us to achieve our goal of simplifying communication between businesses and their customers.

Although we do send 2% of the world’s wanted email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science. Our engineers work on many projects that carry varying responsibilities.

What You'll Do

  • Solve hard, interesting and important problems for our internal users and customers
  • Fight SPAM and keep our network clean of malicious email and stop bad actors
  • Build and enhance systems that help businesses better reach their customers to share exciting news, events, and offers
  • Work with other top notch engineers on reliable, distributed services that scale dynamically
  • Work in a dynamic team environment with short turn around times
  • Contribute ideas to improve our service, software, and development process
  • Troubleshoot problems and implement fixes as needed
  • Grow through developer conferences and technical training
  • Pair program for 6+ hours a day
  • Test drive code to ensure highly reliable, readable, and reusable test suites
  • Work everyday to achieve a high level of engineering excellence. Constantly growing and improving your skills in the company of like minded engineers

About You

  • BS or MS Computer Science or related technical discipline
  • Strong analytical, problem solving, and debugging skills
  • 3+ years in software development
  • Strong competencies in data structures, algorithms, software design, architecture
  • Experience with Cloud and Big Data technologies such as Cassandra, Riak, Hadoop, MapReduce, Amazon EC2
  • Solid experience working with distributed systems and their development
  • Experience with one or more of the following: Go, Ruby, Java, C/C++ or Python
  • Proficient with Linux or *NIX and CLI tools
  • Experience with Chef and Vagrant a plus
  • Background in Natural Language Processing or Computer Vision is a plus
  • Background in Machine Learning or Artificial Intelligence is a plus
  • Experience with service oriented architecture and scalable services a plus
  • Familiarity with JavaScript, CSS/HTML and toolkits (jQuery, SASS, coffeescript etc) a plus
  • Passionate about writing clean, efficient code, and learning new technologies and best practices
  • Mission driven, action oriented with a can do, get stuff done attitude
Apply Now

The SendGrid Quality Engineers have end-to-end responsibility for the SendGrid eMail Delivery Pipeline. Each individual delivery team works closely with the Product Manager, Scrum Master and Head of Sales to evolve existing sites, services and products and deliver new ones using Agile methodologies.

The major areas of focus for this team include:

  • Development of consumer and customer products
  • Development of web applications, APIs, services and other technology
  • Continuous deployment of quality software
  • Security and support of production applications and systems

As a Software Engineer in Test you will be responsible for ensuring that software and application changes produced meets the user’s requirements, are bug free and do not affect the production environment adversely. 

In this role you will also require liaising with Developers, System Administrators and Product Owners to flesh out new requirements along with providing meaningful inputs to improve the overall software quality of our products.

You will be working with a small team to deliver software in accordance with the timelines with highest possible quality.

What You'll Do

Quality Analysis

  • Analyze specifications provided by the Product Owners to develop test cases and plans
  • Ensure released software products are defect free
  • Provide feedback on the process to ensure continual improvement of the process
  • Participate in the Agile Quality Assurance Practice
  • Create automated acceptance tests for stories as required
  • Conduct tasks within agreed time frames

Communication

  • Communicate effectively in daily standup meetings
  • Communicate effectively in weekly planning meetings
  • Communicate effectively in cross departmental stakeholder meetings
  • Participate in performance and evaluation reviews

About You

Personal Attributes

  • Work in or be flexible to work in an agile and fast paced environment
  • Be passionate about the email delivery industry
  • Confident in both formal and informal settings with the ability to relate to individuals across all levels of the organization
  • Share experience and knowledge with colleagues, enabling others to learn and grow
  • Have an inquisitive and quality-centric nature, and be willing to stand up and ask questions as required
  • Provide assistance and support to team members
  • Be approachable and willing to collaborate with others where necessary
  • Embrace change, and responsibility

Skills

  • General problem solving skills and ability to think creatively
  • Time management and prioritization
  • Work productively in a fast paced environment
  • Time management and prioritization and have the ability to work unsupervised or with minimal guidance
  • Have varied automated tools experience and the desire and aptitude to continually learn and develop their skills

Qualifications & Experience

  • At least 5 years of practical experience as a Quality Engineer on software development teams.
  • Expert level experience working with complex software systems in a Unix/Linux environment.
  • Strong knowledge of scripting languages (such as Perl, Python, PHP and or Ruby), automated testing frameworks (such as Lettuce, Cucumber rSpec), testing tools (such as Selenium).
  • Good understanding of Agile software development
  • Solid QA/Testing experience in highly available systems
  • Proficient in working with databases such as MySQL and ability to write basic to complex SQL queries.
  • Understanding of GitHub
  • Understanding of Continuous Delivery models using tools like Jenkins/Bamboo
  • A Bachelors degree or higher in Computer Science or related discipline

 

Apply Now

We are looking for a talented Technical Project Manager to lead our product delivery teams through vision definition, dependency planning and tracking, strategic planning, impediment removal, training and coaching. The individual must have the ability to assess existing software product and understand team dependencies to help teams efficiently release new software.

What You'll Do

  • Advise teams on project activities, manage risk mitigation and change control processes, and communicate to senior executives within the development and business partner organizations
  • Facilitate cross-team communication and coordination to ensure that the team has the resources they need to complete their work as quickly as possible
  • Demonstrate leadership qualities including flexibility and adaptability to changes in roles and responsibility as required
  • Embrace teamwork while promoting a culture of openness and flexibility.  Help to ensure the team is working in a collaborative and positive environment, and help to make adjustments where needed to keep a positive team environment
  • Reinforce Agile best practices and help course correct where needed to keep the team working smoothly and efficiently within the SendGrid agile framework
  • Work across multiple teams to ensure consistency of approaches
  • Help multiple Agile teams identify and remove impediments
  • Foster, and help facilitate, the self-management of teams
  • Partner with multiple Agile teams to advance Agile skills and improve results for the organization
  • Help teams organize into Agile programs
  • Continue to learn and implement industry best practices

About You

  • Bachelor's degree in Computer Science or related technical discipline
  • 3-5 years of technical project and/or program management experience managing technically complex, cross-organizational, multi-stakeholder projects and agile iteration management experience
  • Agile certification prefered (CSM, CSP)
  • Thorough understanding of agile software development methodologies, values, and procedures
  • Technical experience and expertise sufficient to understand and contribute to technical developer discussions(programming language is not important)
  • Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles



Apply Now

Operations

MySQL DBA

Orange County

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

What You’ll Do

As a MySQL DBA, you’ll be largely responsible for providing operational database services to the organization. This is a production DBA role, as such it will require a commitment on your part as well as ours. Some of the primary responsibilities of this role would include owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents within SLAs, reviewing service related reports (e.g: database backups, maintenance, monitoring) on a daily basis to ensure service related issues are identified and resolved within established SLAs, responding to database related alerts and escalations and working with engineering to come up with strategic solutions to recurring problems.

This MySQL DBA role requires a service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes.

About You

  • Strong experience with datastore architecture for large scale web operations
  • Experience in troubleshooting and resolving database problems
  • Experience with MySQL automated master failover
  • Experience in Performance Tuning and Optimization, using monitoring and troubleshooting tools
  • Experience with backups, restores and recovery models
  • Knowledge of High Availability and Disaster Recovery options for MySQL Server
  • Experience in implementing operational automation using Chef or similar tools
  • Knowledge of indexes, index management, and statistics
  • Experience working with a diverse stack of  applications in CentOS Server
  • Good communication and documentation skills
  • BS or MS Computer Science or related technical discipline
  • 5+ years experience in a similar position
  • Highly self-motivated, organized, detail-oriented, strong sense of ownership, drive to learn and master new technologies, and the ability to work in a highly dynamic environment

Bonus Points

  • NoSQL experience
  • Experience with MySQL cluster solutions
  • Certification is a plus 
Apply Now

Product and Marketing

Product Manager

Boulder

Are you a talented and experienced Product Manager looking for the ideal place to drive an exciting roadmap forward?  Are you a strategic thinker yet also able to get things done?  Are you looking for a situation where you can drive the next phase of an exciting company’s growth?  If so, read on.

About You

  • You have 5+ years of experience in Product Management, preferably with one or more of these areas as a focus:
    •  Infrastructure as a Service experience.  You understand how to Product Manage a high-scale platform.
    • Marketer-focused products.  You understand marketing email use cases and can think like a marketer.
    • Email domain expertise.  You know what DKIM actually means.
  • Market Facing – You seek to “get out of the building”.  You enjoy researching and picking apart competitors.  You seek deep understanding of the market and are adept at identifying adjacent market opportunities.   You thrive in front of customers, partners, and analysts and use every external interaction to help inform your product decisions.
  • Strategic – You are able to absorb multiple internal and external inputs and use that information to define product strategy and prioritize your backlog.  You are able to make difficult priority calls based on data and analysis.
  • Git ‘er Done – You love building quality products with stunning user experience and ease of use.  You are comfortable serving as a Product Owner within an Agile Scrum environment.  You are technical enough to convey detailed requirements to engineering with credibility and conviction.
  • Cross Functional Leader - You can pull the right levers cross-functionally to get your product supported, marketed, and sold.  You communicate clearly and crisply.  You develop trusting relationships internally and can rally the entire organization to ensure your product achieves market success.

What You’ll Do

  • Understand the market through customer interviews, usability testing, competitive analysis, and market research
  • Create and execute product roadmaps that align with company strategy
  • Serve as Product Owner on one or more scrum teams, managing and prioritizing backlogs, ensuring the right product gets built.
  • Work cross-functionally to ensure products are successfully launched and get real customer usage

How to get the Job

First steps: You found us, now we need to find you. We’ll need you to fill out the online application and send us that resume you have lying around. Now, neither of those will really let us know WHO you are and that is what we are most interested in. So, please tell us WHO you are by submitting a cover letter that introduces yourself, tells us what you can do, and explains why you feel this job was created just for you.

Apply Now

Revenue

SendGrid seeks a Business Development Manager to grow and manage our partner ecosystem. This role will be responsible for the development, growth and revenue contribution of our go-to-market strategy with SendGrid’s distribution partners in the cloud technology space (IaaS, PaaS, MBaaS, etc.). This is a great opportunity to join SendGrid’s nimble Business Development team in a highly strategic and visible role within the company.

What You’ll Do

  • Cultivate, manage and grow relationships with new and existing reseller partners

  • Drive business opportunities in conjunction with our partners that lead to revenue and customer acquisition for SendGrid

  • Develop a deep understanding of partner organizations, technologies and strategies, and map key areas of opportunity relative to SendGrid objectives

  • Establish personal relationships with key personnel at partner organizations

  • Work closely with SendGrid’s functional and executive teams to create all necessary connections and relationships within partner organizations

  • Develop our go-to-market strategy and manage our joint marketing and selling efforts with partners

  • Facilitate and execute collaborative sales efforts, presentations, marketing activities, and training with partner sales and technical organizations

  • Work closely with SendGrid’s BD and marketing teams to develop presentation materials, marketing documentation and training collateral in support of these partnerships

About You

  • 4+ years in-depth experience in sales, business development, or alliances for technology companies

  • Familiarity with cloud infrastructure technologies and landscape (Infrastructure as a Service, Platform as a Service, etc.) is a major plus

  • Familiarity with SMTP, DNS and API’s is a major plus

  • Ability to convey business and technical value of SendGrid’s product

  • Strong networking and communication skills

  • Passionate about developing strategic relationships

  • Ability to manage and execute on multiple partnership engagements simultaneously

  • Excellent communication and presentation skills, both written and oral

  • 4 year degree

  • Ability to travel up to 25%

Apply Now

Support

Support Engineer

Orange County

SendGrid is growing and looking to hire a new Support Engineer who is passionate about customer support. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about our service. If you are technically savvy, customer focused, and have outstanding verbal and written communication skill set, keep reading!

What you'll do

  • Enthusiastically respond to technical support requests through phone, email and online chat
  • Empathize with the customer and be their advocate
  • Willing to work a 12-hour or non-standard support shift
  • Provide excellent customer service consistent with our world class reputation
  • Perform testing of features & site functions, escalate issues within the department as needed, assist with communicating issues to our Engineering Team
  • Help users with trial sign-up process, configuration of accounts, billing issues, general troubleshooting, general account assistance
  • Create knowledge base articles and assist with upkeep of FAQs
  • Learn all the ‘ins and outs’ of the product and services offered to properly assist users with selecting the appropriate subscription plan for their needs
  • “Right-size” customers within our product line by aligning customer goals with proper services to ensure their success

About you

  • High Energy, optimistic outlook and positive attitude
  • Enthusiastic about technology/early adopter (gadget geek)
  • Empathetic approach to troubleshooting and customer service
  • Turns obstacles into challenges
  • Quick learner, willing to take initiative, and has great follow through
  • Strong listening skills and analytic abilities
  • Introspective with passion for self improvement
  • Passion for applied learning in a fast paced environment
  • Strong problem solving skill set, creatively
  • Communicates based on what is heard, not just what is said
  • Motivated by challenges
  • 1-3 years providing professional customer and technical support
  • 4 year degree from an accredited university
Apply Now

Business Operations

SendGrid is not a typical company and we’re not looking for a typical Accounts Payable Accountant!  We’re a fast-growing, dynamic company searching for an enthusiastic, motivated, and driven individual to join our Financial Operations team.  The ideal candidate:   

  1. Recognizes and has an appreciation for how much this role impacts downstream processes

  2. Understands what amortization is and why it’s so helpful

  3. Has a “glass half-full” attitude

  4. Prides themselves on accuracy and meeting deadlines

  5. Enjoys adding value through process improvements and has previous experience doing so

If these five attributes describe you, keep reading!

About the Role

Reporting to the Accounting Manager, the Accounts Payable Accountant will manage the full cycle accounts payable process.   This is a regular part-time position working on average 25-28 hours per week.

About You

  • Minimum of two years full cycle accounts payable in a mid to high volume, progressive environment

  • Solid understanding of the difference between the Balance Sheet and Income Statement including things like prepayments and amortization

  • Knowledge of use tax

  • Experience sending foreign and domestic wires

  • Excellent interpersonal skills and enthusiastic team player

  • Strong initiative and resourcefulness

  • Proven problem solving, analytical and organizational skills

  • Concur experience preferred

  • Accounting/Finance background and experience

  • NetSuite software and Excel experience preferred

What You’ll Do

  • Process day to day accounts payable transactions ensuring accuracy and timeliness

  • Enter and appropriately code approved invoices into the accounting system in a timely manner

  • Generate vendor payments weekly via check run

  • Collect and maintain vendor W-9’s

  • Generate ACH,  foreign and domestic wire payments as well as checks to mail to vendors

  • Update vendor contact information

  • Answer all vendor and employee inquiries in a timely manner

  • Review, process and approve employee expense reports using Concur

  • Calculate and record use tax as appropriate by jurisdiction

  • File 1099s and other tax related matters including use and personal property tax returns

  • Participate in establishing, revising and improving accounts payable processes and procedures to ensure scalability

  • Maintain a filing system for all financial documents

  • Ensure confidentiality and security of all financial files

Apply Now
Sr. Manager of IT

Boulder, Denver

The Sr. Manager of IT will be responsible for managing the technology enablement and infrastructure of the company and providing direction and mentorship to our IT Operations Engineers. Responsibilities will include oversight of a heterogenous end user environment consisting of Mac, Windows and Linux end users. The Sr. Manager of IT will also manage corporate communications including VoIP, teleconferencing, VPN, and secure distributed networking to ensure efficient, seamless and scalable operations throughout a distributed location environment.

This position requires past hands-on experience, and the humility to still do what needs to be done and lead by example.  We are looking for someone with strategic experience designing robust solutions that scale, a penchant for solving tough technical problems, dedication to ensuring high-availability and a natural ability to fit into our dynamic, fast-paced culture.  This person will help take IT Operations from being reactive to being the proactive technology leaders across SendGrid’s technology ecosystem.  

What you’ll do

  • Manage SendGrid’s IT team, including goal-setting, prioritization, maintaining team budget and project management  (Agile/Kanban experience preferred)
  • Be a key leader in defining and delivering on SendGrid’s longer-term technology infrastructure strategy, with a strong emphasis on security and scalability
  • Configuration, deployment and desktop support of Mac OS X, Windows and Linux systems
  • Administration of corporate IT servers and infrastructure
  • Acquire and configure desktop machines and infrastructure equipment
  • Train end-users on best practices, new software and policies
  • Spearhead IT projects and oversee their completion & success
  • Setup and maintain remote office infrastructures including network and phone systems
  • Some travel will be required

About you

  • 5+ years of people management
  • 7+ years of overall IT experience
  • Ability to recognize the right tool for the right situation/problem, equal weighting of both commercial and open-source solutions
  • The ability to take initiative, solve problems, make big decisions, take risks and communicate effectively
  • Experience working with Google Apps, Cisco Meraki, Cloud management, et al.
  • Strong documentation ethic – capable of maintaining and authoring internal procedure & policies
  • Ability to thrive in a fast-paced startup environment while maintaining awareness of the larger organization
  • Excellent communication skills, capable of explaining highly technical problems in "plain" English
  • Ability to lift 50+ lbs computer equipment and hardware as needed
  • Previous work experience in a late stage start-up/quickly scaling business is a plus
  • Ability to perform well and keep the team motivated under-pressure and tight timelines
  • Ability and willingness to travel up to 40% (between CO offices) and 20% to Orange County office
Apply Now

Customer Success

No openings at the moment, but check back soon.

Delivery

Deliverability Consultant

Boulder, Denver

Are you an email deliverability expert looking to join a fast-paced stable startup and make an impact? SendGrid helps our customers maximize the value of their email programs. To do this, we’re expanding our team of “white glove treatment” delivery consultunts to help our larger customers send the right message to the right person at the right time with the right frequency.

Getting good mail delivered isn’t always easy – spammers have made things difficult for the good guys. That’s where you come in. You will help our customers navigate the deliverability minefield, and correct those who stray from the path.

Trust is the foundation of the email ecosystem, and by keeping our traffic clean, SendGrid earns the trust of the world’s largest receivers. You will be part of a team that actively works with and improves the broader email ecosystem. We want to make email better, and are finding creative ways to make it so.

About You

  • You are honest, motivated, connected, eager, experimenting, learning, ethical, driven and talented
  • You are likeable. People enjoy being around you. You can correct someone and have them thank you for it afterward
  • You can assess a situation, choose a course that is right, then persuade others to follow your lead
  • You prefer to be preventative than corrective, but are effective with either approach
  • You are comfortable and effective communicating with technologists, executives, customers and peers, in person, on stage, by phone or in writing
  • You are committed to your team and look for ways to help
  • You prefer to teach someone to fish than give someone a fish
  • You are open to new ideas, new approaches, new connections
  • You have a positive outlook, a can-do attitude, and a quiet confidence born from competence and experience
  • You trust your instincts, but prefer to use data to make your decisions
  • You are not satisfied with the status quo. You keep improving – your self, your tools, your processes, your relationships
  • You have a mature sense of right and wrong, good and bad, true and false
  • You have already earned the trust and respect of leaders in the email community by participating and contributing in meaningful ways
  • You are an analytical thinker who creatively makes sense of data, generates new ideas, takes risks, leads change, encourages innovation, and solves problems
  • You know the methods and tactics of the Dark Side but are eager to push back the darkness of the world. You wear a white hat

What You’ll Do

We’re looking for an experienced email delivery consultant who’s already “been there, done that” for some time. You will report to SendGrid’s VP of Email Delivery. Here are some of the things we expect you’ll be able to do from day one:

  • Work closely with high-value customers to improve their success with email
    • Communicate with customers by phone, email, or in person (occasional travel)
    • Use a variety of tools to assess a sender’s email reputation, message content, log data, email metrics and sending practices. Show them what they’re doing right, what they’re doing wrong, and what they should change to get better results
  • Identify and correct customers who are at risk of violating our terms of service
    • Accurately vet prospects and decide if they meet SendGrid’s standards
    • Kindly but firmly persuade customers to do the right thing – even when they’re tempted to take short cuts. You will frame your suggestions in terms of the customer’s intrest so they’re motivated to follow through with your plan
    • Identify ways to improve SendGrid’s customer provisioning and abuse detection/prevention systems and processes
  • Tune our systems for better delivery or efficiency
    • Help design or build new tools so that our deliverability and compliance teams can work even more efficiently
    • Flip through your rolodex of ISP contacts, call the right person, and troubleshoot a deliverability issue. Worldwide!
    • Set up FBLs and 3rd party scoring systems, and have the patience to troubleshoot and fix them when they break
    • Analyze SMTP response codes and tune delivery parameters
  • Represent SendGrid within the email community
    • Travel to industry conferences multiple times a year (sometimes internationally) and have already contributed your ideas and talents to strengthen the email community
    • Contribute diplomatically on industry discussion lists
    • Share your expertise via blog posts, webinars, or to a crowd from a stage
  • Keep growing
    • Multiply your impact by coaching others – teaching them your secret sauce
    • Keep up to date with ever changing legal requirements, privacy regulations, and email best practices
    • As a bonus, it would help to have experience with system security, computer networking, Unix, email protocols, SQL and troubleshooting skills. If you don’t already write code, it would be a bonus if you’re interested in learning to build your own productivity tools
Apply Now

Design

No openings at the moment, but check back soon.

R&D

No openings at the moment, but check back soon.

Internships

SendGrid sends billions of emails! This means big data and big challenges. SendGrid is looking for a PhD/Master's level student to apply their modeling and prediction expertise to solve one of SendGrid's challenges during a 3 month internship. Along with benefiting SendGrid, the internship is designed to help the intern advance their academic career through publication(s) and/or Big Data experience!

Practically, this will look like a student with BOTH strong numerical and coding skills. The intern will have one simple requirement: to produce software that solves a challenge at SendGrid. SendGrid will also provide limited funding for publishing or attendance costs related to a peer-reviewed publication in their field of study. Examples of challenges at SendGrid that would be appropriate for the internship include: Semantic Clustering of content, Behavior Classification (email sender or recipient) or even rate limiting or throttling optimization for massive email traffic. Basically we’re open to any good idea if we see it benefiting SendGrid!

SendGrid is an awesome place to work! Besides having a laid back and fun culture it is one of the most successful and hottest new tech companies in the Denver-Boulder area and in the nation. Applying one’s data skills at SendGrid is a great first step toward an advanced data career with fast moving tech companies.

Apply Now
Design Intern

Denver

SendGrid has an internship for a passionate, motivated designer! You'll work in our LoDo Denver office - a stunning environment that will inspire you to realize your best potential for work.

You’ll be exposed to what it to work as a Designer for one of the hottest tech companies in the countries! You’ll work closely with our Designers to solve real world design problems and the impact you make will be immense. This internship will expose you to all areas of User Centered Design. The ideal candidate will exhibit a natural passion to design beautiful solutions to complex problems

We are beyond excited to meet you and can't wait for you to join us in all the exciting things we are building.

What you'll do

  • Create lo-fi wireframes to quickly prototype ideas, and to make sure the design meets our business and customer requirements
  • Contribute to our products but also design and implement your own project
  • Follow and learn about SendGrid's design principles
  • Learn how to present and critique work in a User Centered Design environment
  • Work with our Engineers to make sure we are creating the best possible user experience that can be implemented successfully.
  • Design with data - gather research to make sure the design is truly solving a problem (the right problem)

About you

  • You have a deep desire to help people through Design

  • Show some ability with HTML/CSS (some Javascript)

  • Strong attention to detail

  • A desire to learn and grow as a designer

Apply Now

We are currently looking for an intern to join our Revenue team. In this role, you will work closely with Revenue Operations to assist with business analysis, process improvement and data quality projects. Additionally, you will assist with the identification of new business opportunities, including responding to existing customer inquiries and researching new target prospects.  

This is a paid internship beginning in the summer of 2015 with flexible hours and starting/ending dates.

What You’ll Do

  • Answer and direct incoming phone calls and sales chats to the sales team; verifying and entering information into the SalesForce CRM system
  • Support operational projects e.g. sales reporting and data validation
  • Complete vendor/supplier form completion as we receive forms
  • Organize quarterly Revenue All-Hands meetings for the team
  • Support sales target account research and key contact identification
  • Assist with data quality and maintaining clean sales pipeline reports
  • Maintains and improves quality results by following sales processes; recommend improvements to the processes and policies
  • Support sales commission calculation processes and data validation
  • Conduct customer industry segmentation research; identifies areas of opportunity
  • Assesses competitors by analyzing and summarizing competitor information and trends; update competitive analysis information
  • Lead qualification; Identifies new business opportunities and route to sales team

About You

  • Initiative: Take independent action to proactively identify roadblocks to solve problems, and to learn new ways of completing tasks more effectively
  • Attention to Detail: Use documentation to check work and validate data prior to submission and have a keen eye to detail regarding the nature of the project and information submitted
  • Flexibility: Manage multiple project simultaneously and adjust priorities quickly when expectations change
  • Problem Solving: Research to find key information to validate data and processes and make decisions or proactively propose solutions to problems based on the findings
  • Time Management: Manage priorities for all projects to ensure timely, yet thorough completion and adjust time allocations to accommodate for shifting priorities
  • Analytical Ability: Use analytical reasoning skills to logically and appropriately apply data to validate business problems
  • Interest in Learning: Ability to quickly absorb new processes and tasks and to synthesize and relate new information learned to other known information
  • Service & Rapport: Establish and maintain relationships with key management stakeholders, and collaborate with fellow Revenue team members to build trust and provide excellent support
  • Project Management: Develop and lead projects and requests from inception to successful conclusion and effectively inform stakeholders of status updates and progress on key projects
  • Confidentiality: Understands the nature of confidential information and does not share information with others who should not be privy to the information.

Qualifications

  • Currently enrolled in an undergraduate or graduate program, with preference to Business, Marketing, or an MBA program
  • Above average skills with the Microsoft Office suite (especially Excel) is required
  • Excellent professional communication skills both verbal and written is required
  • Previous sales, business operations and/or customer service experience a plus
  • Data entry skills - SalesForce or similar CRM experience a plus
  • Strong technical understanding of Internet / cloud services a plus
Apply Now

SendGrid is a fast growing, fast moving cloud-based transactional email service provider. We have a lot of brilliant minds that impact the company every day. We're looking for a summer Software Engineering Intern for the Denver office who wants to make a difference.

What You’ll Do

  • You would be a member of an exciting team integral to our high-delivery, high-availability email pipeline.

  • You will get some hard-core engineering experience by being entrenched with a team fighting the good fight against spammers.

  • There are a few major projects you could play a key role in.

  • Adaptive Delivery: develop the ability to dynamically determine and apply throughput rates for senders to specific ISPs based on real time feedback.

  • Reputation Score: working with compliance agents to improve our internal score that determines how good a sender is, by applying additional internal statistics as well as external 3rd party services.

  • Day to day activities would include working with the entire team including project owner and scrum master to further define and development stories/tasks.

  • You will develop software (often paired programming) to complete assigned tasks, including writing comprehensive unit tests.

  • Working with QA to validate completed code in a staging environment will also be key.

  • See the fruit of your labor by working with senior members to deploy code into production.

  • You'll be working a standard 40 hour work week during the summer, with flexible hours.

  • Be goofy. Eat lunch with the team. Enjoy the work you're doing. Be an all around ass-kicker!

About You

  • Ideally, you will by a Computer Science major currently enrolled in a university or technical school with a strong grasp on O.O. concepts.
  • It would be best if you have a working knowledge of any/all of the following: Ruby, Python, GO, Java, Perl
  • You must have a willingness to learn new languages and technologies and the ability to become proficient in a short amount of time. Please realize that learning does not stop after college.
  • You should be able to work without constant supervision, but still able to effectively communicate and pair with team members.
  • Don't be afraid to ask questions and make suggestions and be heard, and don't be afraid to make mistakes as well as correct and learn from them.
  • And you should be able to have fun and not be serious all the time.

We’re excited to work with you!

Apply Now

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

As a software engineering intern at SendGrid, you will work on a small, versatile and passionate team, tackling new problems as we continue to push our technology forward. You will learn to pair programming, working side by side with members of the development team of all skill levels. You will learn to use Test Driven Development to build reliable thorough tests to insure the highest quality of code and application behavior. You will work closely with our quality assurance team to deliver only the best to our customers.

Although we do send 2% of the world’s wanted email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science.

What You'll Do

  • Contribute to highly usable web applications & APIs with heavy traffic

  • Build and enhance products that empowers businesses to share exciting news, events, and offers with their customers

  • Work with other engineers on reliable, distributed services that scale dynamically

  • Learn in a dynamic team environment with short turn around times, developing and maintaining a high quality code base

  • Contribute ideas to improve our service, software, and development process

  • Troubleshoot problems and implement fixes as needed

  • Pair program for 6+ hours a day

  • Test drive code to ensure highly reliable, readable, and reusable test suites

About You

  • Studying Computer Science or related technical discipline

  • Knowledge of Linux is a plus

  • Experience with Chef and Vagrant a plus

  • Familiarity with JavaScript, CSS/HTML and toolkits (jQuery, SASS, coffeescript etc) helpful

  • Familiarity with REST helpful

  • Interest in computer science, data structures, algorithms, software design, architecture, and Object Oriented Programming

  • Strong analytical and problem solving skills

  • Excited to participate on a team in an open collaborative environment

  • Passionate about writing clean, efficient code, and learning new technologies and best practices

Apply Now

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

We are looking for Software Engineering Interns to join already talented and established Engineering teams in Orange County.

What you’ll do

  • Work with the SendGrid development team to support our site re-write effort and add features to the site
  • Pair program with members of the development team in a collaborative space
  • Participate in design & planning sessions as well as writing & testing code (unit testing and functional testing)
  • Work on projects such as extending functionality on user panels, writing wrapper libraries or integrating feature sets
  • Program in a new development language - Go!
  • Gain a competitive edge by building your experience working with systems at scale, working with a team, exposure to agile, full stack development, and contributing to production code.  

About you

  • Student currently enrolled or recently graduated from an accredited university or technical school
  • Enthusiastic, eager to learn, self-starter
  • Enjoy working in a team environment
Apply Now