Love Where You Work

SendGrid is growing really fast since launching in 2009, and we want you to be part of the awesome company we are building.

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No policies, just principles

We believe in the wisdom of the crowd where everyone has a voice. We strive to make decisions based on our principles and values.

Denver Post Award 2013 Denver Post Award 2014
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It's all about the culture

When you hire based on values and entrepreneurial spirit, you end up with a room of awesome people. It’s that simple.

Pedro
Ben
Jim
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"I joined SendGrid because the startup environment was always very appealing to me. And once I interviewed, I knew immediately that I wanted to work here. You’re going to work your butt off, but you’re going to love it. The culture is awesome, the management team is awesome, you are just going to have a great time."

Silvia Botros MySQL Database Administrator

Made by Developers for Developers

Take a look at our Coderwall and meet some of our team members. Come help us build the next big thing. We are leading the charge, come contribute to our success.

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Benefits and Perks

Employee Happiness is in the fabric of our culture. The benefits we offer are a reflection of what matters most. You. SendGrid offers top-tier and multi-choice health insurance plans paying 80% of premiums for you and your family. We cover 100% of our Health Savings Account premiums in addition to funding it with $500 a year. There is also a Flexible Spending Account to accomodate everyones needs. Some of our favorite perks are below!

Monthly Stipends

We provide generous allowances for your cell phone, gym membership, and commuting / parking.

Stock Options

Act like an owner with generous equity.

Have Fun at Work

XBOX, Ping Pong, Darts and the occasional nerf gun war!

401(k) Matching

We believe in helping you plan for retirement and like to help with it.

Free Lunch & Snacks

Enjoy lunch on us everyday you come into the office. Our office kitchens are also loaded with food!

We Invest in You

From tuition reimbursement, money for professional development, and conferences, we want you to grow.

Work/Life

Flex schedules, 3 weeks of vacation, all major holidays, unlimited sick time, personal day, parental leave, and a day off to volunteer in your community.

It's On Us

Ski Passes, Kindles, Bolder Boulder, Tough Mudder, Ball Park Outings, Birthday Anniversary Gifts, Shirts & Hoodies.

Our Founders

Isaac

Isaac Saldana

President

“I’d like co-workers to understand that the path to our goals is as important as the goals themselves.”

Tim

Tim Jenkins

CTO

“You get to work on really challenging problems.. and there’s free beer.”

Jose

Jose Lopez

Web Architect

“We face an incredibly difficult problem to solve. Not only do we have to scale to meet our customers demands but also be a reliable solution.”

Office Location

Denver, CO

Enjoy working in the heart of LoDo, in Larimer Square. Like food? You’ll enjoy the Market every day for lunch on us.

Office Location

Boulder, CO

Start each morning inspired by the grandness of the FlatIrons, the energy of an emerging startup hotbed, and the place where SendGrid was born.

Office Location

Orange County, CA

A hop and skip from the happiest place on earth and the beautiful beaches of Southern California. We'll get your gas, food, and gym fees so you can be one of the happiest people at work.

Current Opportunities

Engineering

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

Although we do send 1% of the world’s non-spam email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science. Our engineers work on many projects that carry varying responsibilities.

As a Sustaining Engineer at SendGrid, you will work on a small, versatile and passionate team that is not afraid to dig into any part of the code, find and fix challenging issues.

What you will do

  • Troubleshoot escalation issues, determine root cause, implement solutions
  • Identify failure modes and implement mitigation strategies
  • Implement product improvement requests
  • Engage with customer support to understand issues related to product, find and implement solutions
  • Implement solutions to help scale infrastructure and operations needs
  • Work in a dynamic team environment with short turn around times, developing and maintaining a high quality code base
  • Contribute to continuous improvement of software development best practices in the areas of tools, languages, and APIs
  • Continued growth through developer conferences and technical training
  • Other duties as assigned

About you

  • You gain satisfaction from figuring out and solving complex problems
  • You have an ability to find your way around code and figure things out
  • You enjoy problem solving both independently and within a team
  • You have a range of experience gained through your innate curiosity, tinkering, and desire to solve technical issues. 
  • BS in Computer Science or related technical discipline
  • 2+ years in software development
  • 2+ years programming experience in Ruby, PHP, Java or Python preferred
  • GoLang knowledge a plus
  • Knowledge of Linux is a plus
  • A solid foundation in CS, w/ strong competencies in data structures, algorithms, design & architecture, and OO design
  • Experience with SOA and highly scalable services preferred
  • Strong analytical and problem solving skills
  • Self motivated, works well without supervision, sees commitments through completion
  • Ability to work and participate on a team in an open collaborative environment
  • Ability to refactor complex code 
  • Strong communication skills, ability to express technical concepts in verbal and written form
  • Write clean, efficient code

 

Apply Now

The SendGrid Quality Engineers have end-to-end responsibility for the SendGrid eMail Delivery Pipeline. Each individual delivery team works closely with the Product Manager, Scrum Master and Head of Sales to evolve existing sites, services and products and deliver new ones using Agile methodologies.

The major areas of focus for this team include:

  • Development of consumer and customer products
  • Development of web applications, APIs, services and other technology
  • Continuous deployment of quality software
  • Security and support of production applications and systems

As a Software Engineer in Test you will be responsible for ensuring that software and application changes produced meets the user’s requirements, are bug free and do not affect the production environment adversely. 

In this role you will also require liaising with Developers, System Administrators and Product Owners to flesh out new requirements along with providing meaningful inputs to improve the overall software quality of our products.

You will be working with a small team to deliver software in accordance with the timelines with highest possible quality.

What You'll Do

Quality Analysis

  • Analyze specifications provided by the Product Owners to develop test cases and plans
  • Ensure released software products are defect free
  • Provide feedback on the process to ensure continual improvement of the process
  • Participate in the Agile Quality Assurance Practice
  • Create automated acceptance tests for stories as required
  • Conduct tasks within agreed time frames

Communication

  • Communicate effectively in daily standup meetings
  • Communicate effectively in weekly planning meetings
  • Communicate effectively in cross departmental stakeholder meetings
  • Participate in performance and evaluation reviews

About You

Personal Attributes

  • Work in or be flexible to work in an agile and fast paced environment
  • Be passionate about the email delivery industry
  • Confident in both formal and informal settings with the ability to relate to individuals across all levels of the organization
  • Share experience and knowledge with colleagues, enabling others to learn and grow
  • Have an inquisitive and quality-centric nature, and be willing to stand up and ask questions as required
  • Provide assistance and support to team members
  • Be approachable and willing to collaborate with others where necessary
  • Embrace change, and responsibility

Skills

  • General problem solving skills and ability to think creatively
  • Time management and prioritization
  • Work productively in a fast paced environment
  • Time management and prioritization and have the ability to work unsupervised or with minimal guidance
  • Have varied automated tools experience and the desire and aptitude to continually learn and develop their skills

Qualifications & Experience

  • At least 5 years of practical experience as a Quality Engineer on software development teams.
  • Expert level experience working with complex software systems in a Unix/Linux environment.
  • Strong knowledge of scripting languages (such as Perl, Python, PHP and or Ruby), automated testing frameworks (such as Lettuce, Cucumber rSpec), testing tools (such as Selenium).
  • Good understanding of Agile software development
  • Solid QA/Testing experience in highly available systems
  • Proficient in working with databases such as MySQL and ability to write basic to complex SQL queries.
  • Understanding of GitHub
  • Understanding of Continuous Delivery models using tools like Jenkins/Bamboo
  • A Bachelors degree or higher in Computer Science or related discipline

 

Apply Now
Software Engineer in Test

Boulder, Denver

The SendGrid Quality Engineers have end-to-end responsibility for the SendGrid e-mail delivery pipeline. Each individual delivery team works closely with the Product Manager, Scrum Master and Head of Sales to evolve existing sites, services and products and deliver new ones using Agile methodologies.

The major areas of focus for this team include:

  • Development of consumer and customer products
  • Development of web applications, APIs, services and other technology
  • Continuous deployment of quality software
  • Security and support of production applications and systems

As a Software Engineer in Test you will be responsible for ensuring that software and application changes produced meets the user’s requirements, are bug free and do not affect the production environment adversely. 

In this role you will also require liaising with Developers, System Administrators and Product Owners to flesh out new requirements along with providing meaningful inputs to improve the overall software quality of our products.

You will be working with a small team to deliver software in accordance with the timelines with highest possible quality.

What You'll Do

Quality Analysis

  • Analyze specifications provided by the Product Owners to develop test cases and plans
  • Ensure released software products are defect free
  • Provide feedback on the process to ensure continual improvement of the process
  • Participate in the Agile Quality Assurance Practice
  • Create automated acceptance tests for stories as required
  • Conduct tasks within agreed time frames

Communication

  • Communicate effectively in daily standup meetings
  • Communicate effectively in weekly planning meetings
  • Communicate effectively in cross departmental stakeholder meetings
  • Participate in performance and evaluation reviews

About You

Personal Attributes

  • Work in or be flexible to work in an agile and fast paced environment
  • Be passionate about the email delivery industry
  • Confident in both formal and informal settings with the ability to relate to individuals across all levels of the organization
  • Share experience and knowledge with colleagues, enabling others to learn and grow
  • Have an inquisitive and quality-centric nature, and be willing to stand up and ask questions as required
  • Provide assistance and support to team members
  • Be approachable and willing to collaborate with others where necessary
  • Embrace change, and responsibility

Skills

  • General problem solving skills and ability to think creatively
  • Time management and prioritization
  • Work productively in a fast paced environment
  • Time management and prioritization and have the ability to work unsupervised or with minimal guidance
  • Have varied automated tools experience and the desire and aptitude to continually learn and develop their skills

Qualifications & Experience

  • At least 3 years of practical experience as a Quality Engineer on software development teams.
  • Expert level experience working with complex software systems in a Unix/Linux environment.
  • Strong knowledge of scripting languages (such as Perl, Python, PHP and or Ruby), automated testing frameworks (such as Lettuce, Cucumber rSpec), testing tools (such as Selenium).
  • Good understanding of Agile software development
  • Solid QA/Testing experience in highly available systems
  • Proficient in working with databases such as MySQL and ability to write basic to complex SQL queries.
  • Understanding of GitHub
  • Understanding of Continuous Delivery models using tools like Jenkins/Bamboo
  • A Bachelors degree or higher in Computer Science or related discipline

 

Apply Now
Technical Project Manager

Boulder, Denver

We are looking for a talented Technical Project Manager to lead our product delivery teams through vision definition, dependency planning and tracking, strategic planning, impediment removal, training and coaching. The individual must have the ability to assess existing software product and understand team dependencies to help teams efficiently release new software.

What You'll Do

  • Advise teams on project activities, manage risk mitigation and change control processes, and communicate to senior executives within the development and business partner organizations
  • Facilitate cross-team communication and coordination to ensure that the team has the resources they need to complete their work as quickly as possible
  • Demonstrate leadership qualities including flexibility and adaptability to changes in roles and responsibility as required
  • Embrace teamwork while promoting a culture of openness and flexibility.  Help to ensure the team is working in a collaborative and positive environment, and help to make adjustments where needed to keep a positive team environment
  • Reinforce Agile best practices and help course correct where needed to keep the team working smoothly and efficiently within the SendGrid agile framework
  • Work across multiple teams to ensure consistency of approaches
  • Help multiple Agile teams identify and remove impediments
  • Foster, and help facilitate, the self-management of teams
  • Partner with multiple Agile teams to advance Agile skills and improve results for the organization
  • Help teams organize into Agile programs
  • Continue to learn and implement industry best practices

About You

  • Bachelor's degree in Computer Science or related technical discipline
  • 3-5 years of technical project and/or program management experience managing technically complex, cross-organizational, multi-stakeholder projects and agile iteration management experience
  • Agile certification prefered (CSM, CSP)
  • Thorough understanding of agile software development methodologies, values, and procedures
  • Technical experience and expertise sufficient to understand and contribute to technical developer discussions(programming language is not important)
  • Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles



Apply Now

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

As a Big Data Programmer at SendGrid, you will work with a small "Big Data" team to use SendGrid's wealth of data to send email better. You will write code and integrate big data technologies to integrate data science algorithms into SendGrid's email infrastructure.

What You'll Do

  • Work directly with our Sr. Data Scientist to integrate custom algorithms into SendGrid's email infrastructure
  • Adopt, test, integrate and optimize Big Data technologies like Cassandra and Hadoop 
  • Quickly develop code to achieve integration
  • Contribute ideas to improve our service and software
  • Continued growth through developer conferences and technical training

About You

  • BS, MS, or PhD in Computer Science. Mathematics, Statistics or related technical discipline
  • Extensive programming experience in Ruby, PHP, Java or Python (strong OO skills preferred)
  • Experience working with Big Data technologies (Cassandra, Hadoop, Hortonworks, etc.) or a desire to ramp up using these technologies quickly
  • A solid foundation in Computer Science, with strong competencies in data structures, algorithms, and software design and architecture
  • Experience interviewing, hiring, building and mentoring engineers
  • The ability to contribute clean, efficient code and conduct ongoing code reviews

 

Apply Now
Software Engineer

Orange County

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

Although we do send 1% of the world’s non-spam email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science. Our engineers work on many projects that carry varying responsibilities.

As a Sustaining Engineer at SendGrid, you will work on a small, versatile and passionate team that is not afraid to dig into any part of the code, find and fix challenging issues.

What you will do

  • Troubleshoot escalation issues, determine root cause, implement solutions
  • Identify failure modes and implement mitigation strategies
  • Implement product improvement requests
  • Engage with customer support to understand issues related to product, find and implement solutions
  • Implement solutions to help scale infrastructure and operations needs
  • Work in a dynamic team environment with short turn around times, developing and maintaining a high quality code base
  • Contribute to continuous improvement of software development best practices in the areas of tools, languages, and APIs
  • Continued growth through developer conferences and technical training
  • Other duties as assigned

About you

  • You gain satisfaction from figuring out and solving complex problems
  • You have an ability to find your way around code and figure things out
  • You enjoy problem solving both independently and within a team
  • You have a range of experience gained through your innate curiosity, tinkering, and desire to solve technical issues. 
  • BS in Computer Science or related technical discipline
  • 2+ years in software development
  • 2+ years programming experience in Ruby, PHP, Java or Python preferred
  • GoLang knowledge a plus
  • Knowledge of Linux is a plus
  • A solid foundation in CS, w/ strong competencies in data structures, algorithms, design & architecture, and OO design
  • Experience with SOA and highly scalable services preferred
  • Strong analytical and problem solving skills
  • Self motivated, works well without supervision, sees commitments through completion
  • Ability to work and participate on a team in an open collaborative environment
  • Ability to refactor complex code 
  • Strong communication skills, ability to express technical concepts in verbal and written form
  • Write clean, efficient code

 

Apply Now

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

Although we do send 1% of the world’s non-spam email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science. Our engineers work on many projects that carry varying responsibilities.

What you will do

As a software engineer & team lead at SendGrid, you will be responsible for guiding a small, versatile and passionate team that is not afraid to dig into any part of the code, find, and fix challenging issues. You will provide direction and develop robust improvements to complex problems and defects. What you will do includes, but is not limited to:

  • Troubleshoot escalation issues, determine root cause, effectively communicate action plan and status to all stakeholders, help the team implement solutions
  • Identify failure modes, provide mitigation strategies, participate in implementation
  • Engage with customer support to understand issues related to product, find and implement solutions
  • Provide solutions that help scale infrastructure and operations needs
  • Continuously learn new code across the system stack and recommend/implement refactor paths for incremental improvements
  • Lead a dynamic team with short turn around times, ensuring team is developing and maintaining a high quality code base
  • Contribute to continuous improvement of software development best practices in the areas of tools, languages, and APIs
  • Continued growth through developer conferences and technical training

About you

You have a range of experience gained through your innate curiosity, tinkering, and desire to solve technical issues. You enjoy problem solving both independently and within a team. You have an ability to find your way around code and figure things out. You gain satisfaction from figuring out and solving complex problems.  The following probably describes you:

  • BS in Computer Science or related technical discipline
  • 5+ years in software development
  • 2+ years programming experience in Ruby, PHP, Java or Python preferred
  • GoLang knowledge a plus
  • Knowledge of Linux is a plus
  • A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and architecture, and OO design
  • Experience with service oriented architecture and highly scalable services preferred
  • Strong analytical and problem solving skills
  • Self motivated, works well without supervision, sees commitments through completion
  • Encourage an open collaborative environment
  • Ability to refactor complex code 
  • Strong communication skills, ability to express technical concepts in verbal and written form
  • Write clean, efficient code

 

Apply Now

The SendGrid Quality Engineers have end-to-end responsibility for the SendGrid eMail Delivery Pipeline. Each individual delivery team works closely with the Product Manager, Scrum Master and Head of Sales to evolve existing sites, services and products and deliver new ones using Agile methodologies.

The major areas of focus for this team include:

  • Development of consumer and customer products
  • Development of web applications, APIs, services and other technology
  • Continuous deployment of quality software
  • Security and support of production applications and systems

As a Software Engineer in Test you will be responsible for ensuring that software and application changes produced meets the user’s requirements, are bug free and do not affect the production environment adversely. 

In this role you will also require liaising with Developers, System Administrators and Product Owners to flesh out new requirements along with providing meaningful inputs to improve the overall software quality of our products.

You will be working with a small team to deliver software in accordance with the timelines with highest possible quality.

What You'll Do

Quality Analysis

  • Analyze specifications provided by the Product Owners to develop test cases and plans
  • Ensure released software products are defect free
  • Provide feedback on the process to ensure continual improvement of the process
  • Participate in the Agile Quality Assurance Practice
  • Create automated acceptance tests for stories as required
  • Conduct tasks within agreed time frames

Communication

  • Communicate effectively in daily standup meetings
  • Communicate effectively in weekly planning meetings
  • Communicate effectively in cross departmental stakeholder meetings
  • Participate in performance and evaluation reviews

About You

Personal Attributes

  • Work in or be flexible to work in an agile and fast paced environment
  • Be passionate about the email delivery industry
  • Confident in both formal and informal settings with the ability to relate to individuals across all levels of the organization
  • Share experience and knowledge with colleagues, enabling others to learn and grow
  • Have an inquisitive and quality-centric nature, and be willing to stand up and ask questions as required
  • Provide assistance and support to team members
  • Be approachable and willing to collaborate with others where necessary
  • Embrace change, and responsibility

Skills

  • General problem solving skills and ability to think creatively
  • Time management and prioritization
  • Work productively in a fast paced environment
  • Time management and prioritization and have the ability to work unsupervised or with minimal guidance
  • Have varied automated tools experience and the desire and aptitude to continually learn and develop their skills

Qualifications & Experience

  • At least 5 years of practical experience as a Quality Engineer on software development teams.
  • Expert level experience working with complex software systems in a Unix/Linux environment.
  • Strong knowledge of scripting languages (such as Perl, Python, PHP and or Ruby), automated testing frameworks (such as Lettuce, Cucumber rSpec), testing tools (such as Selenium).
  • Good understanding of Agile software development
  • Solid QA/Testing experience in highly available systems
  • Proficient in working with databases such as MySQL and ability to write basic to complex SQL queries.
  • Understanding of GitHub
  • Understanding of Continuous Delivery models using tools like Jenkins/Bamboo
  • A Bachelors degree or higher in Computer Science or related discipline

 

Apply Now

We are looking for a talented Technical Project Manager to lead our product delivery teams through vision definition, dependency planning and tracking, strategic planning, impediment removal, training and coaching. The individual must have the ability to assess existing software product and understand team dependencies to help teams efficiently release new software.

What You'll Do

  • Advise teams on project activities, manage risk mitigation and change control processes, and communicate to senior executives within the development and business partner organizations
  • Facilitate cross-team communication and coordination to ensure that the team has the resources they need to complete their work as quickly as possible
  • Demonstrate leadership qualities including flexibility and adaptability to changes in roles and responsibility as required
  • Embrace teamwork while promoting a culture of openness and flexibility.  Help to ensure the team is working in a collaborative and positive environment, and help to make adjustments where needed to keep a positive team environment
  • Reinforce Agile best practices and help course correct where needed to keep the team working smoothly and efficiently within the SendGrid agile framework
  • Work across multiple teams to ensure consistency of approaches
  • Help multiple Agile teams identify and remove impediments
  • Foster, and help facilitate, the self-management of teams
  • Partner with multiple Agile teams to advance Agile skills and improve results for the organization
  • Help teams organize into Agile programs
  • Continue to learn and implement industry best practices

About You

  • Bachelor's degree in Computer Science or related technical discipline
  • 3-5 years of technical project and/or program management experience managing technically complex, cross-organizational, multi-stakeholder projects and agile iteration management experience
  • Agile certification prefered (CSM, CSP)
  • Thorough understanding of agile software development methodologies, values, and procedures
  • Technical experience and expertise sufficient to understand and contribute to technical developer discussions(programming language is not important)
  • Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles



Apply Now

Operations

No openings at the moment, but check back soon.

Product and Marketing

External documentation is a critical component of our service. It is around 10% of the traffic to SendGrid.com, generating 100's of leads each month, and is a crucial part of converting a self-serve developer to a paying customer. According to ProgrammableWeb’s survey, documentation is also the most important factor for people that use APIs, even above uptime.

What You'll Do

  • Maintain and improve the customer-facing docs platform and content
  • Own the docs request pipeline and work with other teams to make sure their requests are attended to in a timely and organized fashion
  • Help make SendGrid’s documentation one of the best docs experiences on the internet
  • Help support the DevRel team due to your gained product knowledge

About You

  • Mad writing skills
  • Development chops (HTML, CSS, JavaScript, and junior Ruby skills. Git skills a plus) 
  • A love for technology
  • Experience producing tech content for a website or app where you've interfaced with developers
  • Fastidious attention to consistency and accuracy
  • An appreciation for being part of a fast-paced environment
  • A relentless passion for creating industry leading products and the highest quality UX

 

Apply Now

Revenue

Solutions Engineer - Partners

Boulder, San Francisco

SendGrid seeks a Solutions Engineer to enable channel partners to integrate and sell SendGrid’s APIs and services. Reporting to Business Development, this role will be the technical lead for SendGrid’s partner integrations with leading IaaS/PaaS providers (Microsoft Azure, Heroku, Google Cloud Platform, Cloud Foundry, IBM/Softlayer, etc.) and other cloud services. The Solutions Engineer will be responsible for guiding both the vision and technical implementation of partner integrations, promoting the integrations and partnerships, and serving as the primary technical point of contact for existing and prospective partners.

This is a great opportunity to join SendGrid’s nimble Business Development team in a highly strategic and visible role within the company.

What You’ll Do

  • Develop a strong understanding of partner platforms and technologies such as Microsoft Azure, Heroku, Google Cloud Platform, IBM/Softlayer, Cloud Foundry, Engine Yard, and OpenShift
  • Build sample apps, demos, and proof-of-concepts to demonstrate use cases for SendGrid’s APIs on partners’ platforms
  • Create tutorials, blog posts, presentations, and other technical content to promote the integrations and enable partner marketing and sales teams
  • Establish personal relationships with key product and technical personnel at partner organizations
  • Provide in-person and online education to developers, product managers and business owners
  • Evangelize and promote SendGrid’s APIs, acting as a thought leader at partner and industry events
  • Collect and incorporate partner and developer feedback into SendGrid’s product roadmap and planning process

About You

  • 5+ years demonstrated success in a consultative technical role
  • App development experience with common Web ecosystem technology stacks and modern, general purpose programming languages such as .Net, Java, Ruby, Python, PHP, and/or Javascript
  • API development experience
  • Familiarity with SMTP, DNS and email is a major plus
  • Familiarity with cloud infrastructure technologies (Infrastructure as a Service, Platform as a Service, etc.) is a major plus
  • Ability to convey business and technical value of SendGrid’s product
  • Excellent communication and presentation skills, both written and oral
  • 4 year degree
  • Ability to travel up to 25%

 

Apply Now
Online Marketing Manager

Orange County

Online Marketing is an important source of traffic, leads and revenue for SendGrid. The Online Marketing Manager will own the display advertising and lead generation aspects of the online marketing channel and site funnel. Everything from creative conception, implementation, and trafficking, will be managed to drive increased self-serve sign-ups and lead generation.

This is a great opportunity to join a strong Revenue Marketing team in a role that can make a visible impact in improving conversions, closing business and driving to revenue goals. 

What You’ll Do:

  • Manage SendGrid’s display advertising initiatives.
  • Manage the SendGrid content syndication and lead generation campaigns.
  • Work within MediaMind to traffic and report on various ad units across all campaigns.
  • Manage creative agency relationship to develop new and relevant display assets with a focus on conversion.
  • Establish a testing cadence for display advertising units and content syndication assets, with a focus on improving attributed conversion rates.
  • Work with vendors, ad networks and partners to optimize campaign spend and find insight for budgeting decisions.
  • Develop new creative ideas and messaging to improve performance.
  • Report on campaign metrics, creative unit performance, and ROI, analyzing the impact of banner advertising on sales funnel stages.
  • Drive increasing customer acquisition and lead generation metrics to meet monthly, quarterly and yearly goals.
  • Discover and implement additional marketing and lead generation activities. 

About You:

  • 5+ years of experience in developing and managing display advertising campaigns.
  • Experience in managing campaigns through MediaMind.
  • Ability to manage various agency, advertising vendors
  • Previous experience with content syndication networks.
  • Creative mindset for developing new advertising ideas / units.
  • Proven track record in driving lead generation and customer acquisition metrics.
  • Proficient in Excel (pivot tables), PowerPoint, Word, and Google Docs.
  • Team player with a great attitude and a positive outlook on life (it’s not all about work).
  • Ability to manage and prioritize multiple projects in a fast paced environment.
  • Analytic acumen and proven experience measuring effectiveness of marketing programs to drive leads and sales.
  • Bachelor’s degree.
Apply Now

Support

SendGrid is passionate about customer experience.  We are looking for a Customer Support Manager to help maintain, improve, and scale our amazing customer support team and own the delivery of an extraordinary customer experience.  You are a people-person who’s passionate about delighting customers.  You have a love for technology and solving problems.  You also love mentoring, teaching and cultivating awesome support engineers.  

What you’ll do

  • Manage a scaling customer support team; responsible for hiring, scheduling, formal training, informal coaching, career development and performance management

  • Handle support issues – hands-on involvement resolving escalations via email, phone and chat, handling complex customer inquiries

  • Manage and prioritize the team’s day-to-day work levels and calibrate the required level of support

  • Foster strong cross-departmental communication and relationships

  • Maintain a mindset of continuous improvement, refining incident response time over phone, chat and email, improving the way the support team utilizes all support tools and features

  • Create a scalable workflow for escalations and product tracking

  • Set team goals, manage success metrics

  • Provide a flawless customer experience

  • Implement best-in-class customer service processes, efficiencies and policies

  • Support and maintain high morale among team

About you

  • At least 5 years experience in a customer-facing management role in a web-based software- or product-based company

  • Solid analytical skills – comfort with tools/processes needed for data-driven decision-making

  • Technical skills – High comfort level with and exposure to SaaS or messaging technology

  • At least three years experience with CRM software, such as desk.com or Zendesk; Salesforce; TalkDesk or similar platforms

  • Ability to be strategic and work well under pressure

  • Motivated, enthusiastic self-starter

  • Strong communications skills (both verbal and written), especially in a technical environment

  • Startup experience - Comfortable with a fast-paced, ambiguous environment – high-performing, adaptable, business-minded and highly accountable

  • Ability to engage the customer: customer relations and negotiation skills

  • Proactive, motivated, organized, team-oriented, professional

  • Patient, empathetic, and a unique ability to understand customer needs

Apply Now

SendGrid is growing and looking to hire a new Support Engineer who is passionate about customer support. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about our service. If you are technically savvy, customer focused, and have outstanding verbal and written communication skill set, keep reading!

What you'll do

  • Enthusiastically respond to technical support requests through phone, email and online chat
  • Empathize with the customer and be their advocate
  • Willing to work a 12-hour or non-standard support shift
  • Provide excellent customer service consistent with our world class reputation
  • Perform testing of features & site functions, escalate issues within the department as needed, assist with communicating issues to our Engineering Team
  • Help users with trial sign-up process, configuration of accounts, billing issues, general troubleshooting, general account assistance
  • Create knowledge base articles and assist with upkeep of FAQs
  • Learn all the ‘ins and outs’ of the product and services offered to properly assist users with selecting the appropriate subscription plan for their needs
  • “Right-size” customers within our product line by aligning customer goals with proper services to ensure their success

About you

  • High Energy, optimistic outlook and positive attitude
  • Enthusiastic about technology/early adopter (gadget geek)
  • Empathetic approach to troubleshooting and customer service
  • Turns obstacles into challenges
  • Quick learner, willing to take initiative, and has great follow through
  • Strong listening skills and analytic abilities
  • Introspective with passion for self improvement
  • Passion for applied learning in a fast paced environment
  • Strong problem solving skill set, creatively
  • Communicates based on what is heard, not just what is said
  • Motivated by challenges
  • 1-3 years providing professional customer and technical support
  • 4 year degree from an accredited university
Apply Now

Business Operations

SendGrid is not a typical company and we are not looking for a typical accountant! We are searching for a highly motivated individual to join our accounting team as Assistant Controller. The ideal candidate will be: a leader, an awesome team member, collaborative, process driven, and a strong communicator.  Candidates must be excited to work in a fast paced, dynamic and rapidly changing environment.  If this sounds exciting, then read on!

About the Role

Reporting to the Director of Financial Operations & Reporting, the Assistant Controller will manage all aspects of the company’s day-to-day accounting functions as well as ongoing special projects.

About You

  • You know your stuff: You have five to eight years of experience with a public accounting (Big 4 or regional strongly preferred) and industry mix, including a minimum of four years of progressively challenging work experience.
  • You got book smarts: Your have a solid understanding of GAAP and ability to research accounting issues and draft memorandums as necessary. You have a Bachelor’s Degree in Accounting from an accredited university and preferably an Active CPA license to prove it.
  • You got street smarts: You have strong critical thinking, communication and organizational skills. Along with a healthy dose of tenacity to make sure stuff gets done.
  • You have a knack for leading others to greatness: You have strong supervisory and management skills.  You like to develop teams.
  • You get stuff done: You are self-motivated with the ability to effectively prioritize, make and meet commitments while working under minimal supervision
  • You just may be a bit of a geek deep down inside: You love software, you're tech savvy and learning a new function in Excel actually excites you.
  • You recognize that it’s a small world: You have prior experience with international expansion and/or accounting for foreign exchange issues.
  • You’re a nitpicker: You’re obsessed with attention to detail.
  • You’re a life-long learner: You are always looking to broaden your knowledge base and take on additional responsibilities.
  • You laugh out loud a lot.

What You’ll Do

  • Responsible for month end close, including the usual suspects like journal entries, reconciliations and flux analyses
  • Responsible for the monthly consolidated financial statements and month-end financial reporting package
  • Lead, manage and develop an awesome team of general accounting, billing, accounts payable and payroll professionals.
  • Become an expert on our processes and systems as well as identify and implement process improvements
  • Talk to people in all departments to get to know SendGrid, our culture and gain general context
  • Responsible for financial, tax and 401k audit preparation
  • Exercise good business judgment
  • Oversee 401(k) administration
Apply Now

SendGrid is a fast-growing, dynamic company looking for a Senior Payroll Specialist to join the Financial Operations team and be our Payroll-Master.  The ideal candidate:  

  1. Is passionate about payroll and isn’t afraid to admit it
  2. Enjoys working in a fast paced, ever-changing environment
  3. Desires to be a life-long learner and strives to remain educated in the payroll field
  4. Has a “glass half-full” attitude
  5. Likes process but relishes in thinking of ways to improve it 

If these five attributes describe you, keep reading!

About the Role

Reporting to the Accounting Manager, the Senior Payroll Specialist will manage all aspects of the payroll process and will work closely with the People Operations team to ensure ongoing payroll accuracy and compliance.

About You

  • Four to five years payroll experience and an in depth understanding of payroll processes and accounting systems
  • Knowledge of federal, state and local payroll/labor laws, IRS regulations and local employment and labor taxes
  • Experience working in a high scale, team-oriented, and fast-paced environment while still finding opportunities for automation and innovation
  • Proficient in Microsoft Excel
  • Proven organizational skills and attention to detail
  • Enthusiastic team player with a positive attitude
  • Excellent verbal and written communications
  • ADP Workforce Now experience preferred
  • Principal 401(k) experience a plus
  • Certified Payroll Processor a plus

What You’ll Do

  • Responsible for processing timely and accurate semi-monthly multi-state payroll for 250+ employees, as well as manual checks and supplemental payrolls as necessary
  • Reconcile payroll accounts and resolve any discrepancies
  • Respond to payroll inquires and work with ADP to troubleshoot any problems
  • Liaise with the People Operations team on new hire, termination and employee change paperwork to ensure payroll accuracy
  • Responsible for remaining current on all recent changes in regulations affecting payroll and notifying the team of changes and implications
  • Organize, review and manage tax and garnishment forms associated with Federal, State and local authorities
  • Manage 401(k) loan paperwork and ensure accurate set-up in ADP
  • Process and ensure accuracy of semi-monthly 401(k) funds transfer to 401(k) provider
  • Assist with annual audits related to year-end financial statements and 401(k)
  • Create and deliver ad hoc payroll reports as requested
  • Perform other functions as required
Apply Now

We wanted to think of a title to describe how much fun you’ll actually have doing this job.  “Desktop Support Analyst” is a little tired and stuffy.  “IT Superhero” probably better describes how you’ll feel working at a place where your co workers shower you with gratitude for all the awesome things you do for them.  SendGrid is not your typical software company, and “desktop support” isn’t all you’ll be called upon to do here.

What You’ll Do

Front-line IT support – regular IT stuff, but in an environment where you might be enjoying a beer or glass of wine with the person you’re helping.  Problem solved? Cheers!

  • Inventory management
  • Imaging new computers
  • Weekly onboarding of new employees (pretty much weekly, yes) – like Santa every week!
  • Traveling around Denver and Boulder to accomplish out of office tasks
  • Helping the team set up conference rooms, desks, etc
  • Helping the team finish cool projects
  • Setting up videoconferencing equipment – ensuring that our employees can reliably connect around the country & around the globe
  • Answering Tier 1 HelpDesk tickets
  • Occasional night/weekend work- not often, but sometimes we need to be working when nobody else is in the office.

About You

  • You genuinely want to help people be awesome at their jobs by getting the technology out of the way
  • You have a collaborative spirit and don’t want to just hide in the IT room - which is good, because we don’t have one
  • You’re able to say “I don’t know – let me get back to you” and won’t bluff your way into making things worse
  • Communication is key in this role. You need to be able to speak and write in a manner that will convey your thoughts and actions to your audience – your fellow SendGrid employees
  • We’re pretty much a Mac shop, but having a grasp of the 3 major OS’s & mobile devices is a Very Good Thing
  • Ability to commute back and forth from Denver and Boulder offices, as well as travel to our Orange County office
  • We wear many hats, and you should be comfortable doing the same
  • Knowledge of the following is a must: Google Apps, Mac OS X, Windows, basic computer troubleshooting, cabling
  • Experience with the following would be a plus: Basic Networking Knowledge, Shoretel, Meraki, Linux, JSS Casper, LifeSize, RADIUS, and LDAP.

So – are you friendly? Can you help us help our fellow co-workers? If you answered yes to both questions and want to take the next step in the “choose your own adventure” story of your life, apply and tell us about yourself, and why we’d want you to help us help…us.

 

Apply Now

About the Role

SendGrid has an amazing opportunity for someone to join our People Operations Team. This person will lead, mentor and scale the recruiting team, and partner with management to further develop and execute a recruiting strategy across the company.  The ideal candidate will be committed to attracting a diverse team of talented professionals, and will have a passion for recruiting tools and best practices, a strong technical aptitude and a natural propensity for innovation.

What you'll do

  • Deliver the company’s hiring plan through a major growth period
  • Mentor a high-performing team responsible for full lifecycle recruiting
  • Connect meaningfully and be a trusted resource for hiring managers
  • Act as the organization’s subject matter expert on recruiting, interviewing and hiring
  • Advance the employment brand and champion candidate experience
  • Foster and develop meaningful relationships among relevant talent communities
  • Set up repeatable and scalable processes

About you

  • Honest, Hungry, Humble and Happy
  • Proven recruiting leadership within a scaling, dynamic, software company
  • Unbridled passion for all things related to the recruiting craft
  • An ambassador and thought leader among recruiting communities
  • A mentor, leader, and player-coach, with no ego about doing what needs to be done
  • Progressive career experience
  • High business acumen and technical aptitude
  • Amazing relationship-building and negotiation skills
  • Outstanding communication skills; creative, thoughtful and professional
Apply Now

The Sr. Manager of IT Operations will be responsible for managing the technology enablement and infrastructure of the company and providing direction and mentorship to our IT Operations Engineers. Responsibilities will include oversight of a heterogenous end user environment consisting of Mac, Windows and Linux end users. The Sr. Manager of IT Operations will also manage corporate communications including VoIP, teleconferencing, VPN, and secure distributed networking to ensure efficient, seamless and scalable operations throughout a distributed location environment.

This position requires past hands-on experience, and the humility to still do what needs to be done and lead by example.  We are looking for someone with strategic experience designing robust solutions that scale, a penchant for solving tough technical problems, dedication to ensuring high-availability and a natural ability to fit into our dynamic, fast-paced culture.  This person will help take IT Operations from being reactive to being the proactive technology leaders across SendGrid’s technology ecosystem.  

What you’ll do

  • Manage SendGrid’s IT Operations team, including goal-setting, prioritization, maintaining team budget and project management  (Agile/Kanban experience preferred)
  • Be a key leader in defining and delivering on SendGrid’s longer-term technology infrastructure strategy, with a strong emphasis on security and scalability
  • Configuration, deployment and desktop support of Mac OS X, Windows and Linux systems
  • Administration of corporate IT servers and infrastructure
  • Acquire and configure desktop machines and infrastructure equipment
  • Train end-users on best practices, new software and policies
  • Spearhead IT projects and oversee their completion & success
  • Setup and maintain remote office infrastructures including network and phone systems
  • Some travel will be required

About you

  • 5+ years of people management
  • 7+ years of overall IT experience
  • Ability to recognize the right tool for the right situation/problem, equal weighting of both commercial and open-source solutions
  • The ability to take initiative, solve problems, make big decisions, take risks and communicate effectively
  • Experience working with Google Apps, Cisco Meraki, Cloud management, et al.
  • Strong documentation ethic – capable of maintaining and authoring internal procedure & policies
  • Ability to thrive in a fast-paced startup environment while maintaining awareness of the larger organization
  • Excellent communication skills, capable of explaining highly technical problems in "plain" English
  • Ability to lift 50+ lbs computer equipment and hardware as needed
  • Previous work experience in a late stage start-up/quickly scaling business is a plus
  • Ability to perform well and keep the team motivated under-pressure and tight timelines
  • Ability and willingness to travel up to 20%
Apply Now

Customer Success

At SendGrid our customer experience and making them successful is one of our most important tasks. In the Customer Success Associate role you will be responsible for engaging with customers post-sale, driving the onboarding process and ensuring customer satisfaction, growth and retention. You will be a key champion for ensuring SendGrid customers' end-to-end lifecycle experience is exceptional. You will partner with sales, support, operations, marketing, product, and engineering to develop and execute our customer engagement and retention strategy from all angles of the business. We are looking for someone who has a passion for actionable analytics and data to drive successful customer outcomes.

What You'll do

  • Maintain world-class levels of customer retention, customer satisfaction, and ongoing customer engagement
  • Closely manage growth and retention forecasts and metrics. Work with finance and BI on forecasting processes and improvements
  • Define business objectives and goals for targeted engagement campaigns working closely with marketing to execute and report results
  • Works with the Customer Success Manager implementing customer- focused initiatives designed to add business value, create and communicate best practices, and evangelize product value
  • Identify areas for optimization within the UI and onboarding process to increase adoption of SendGrid features
  • Work with Sales and Support to ensure smooth handoffs from Sales to Support/Customer Success
  • Continuously reinforce our core values and purpose within the company
  • Develop strong relationships with Engineering, Product and Operations to ensure cohesion and shared understanding of goals and initiatives

About You:

  • 1-2 years of sales, marketing or account management experience
  • Advanced analytical and Excel skills
  • You have a passion for customers and problem solving
  • Proven track record of working internally with various departments and customers.
  • You set an example of leadership through actions in areas of personal character, commitment, communication skills and work ethic
  • You are a people person that understands technology, with strong business acumen
  • Extremely detail oriented
  • Plans and carries out responsibilities with minimal direction
  • 4 year degree

 

Apply Now

The Technical Account Manager serves as a business contact for SendGrid’s major accounts; understanding their business, acting as an internal advocate and proactively monitoring customer activity. The TAM will develop new and repeat business with existing customers. The ideal candidate will have some project management skills, experience supporting a technical product, and most importantly, a friendly, consultative approach to addressing customer needs. The TAM will occasionally wear multiple hats, sometimes helping sales with closing new business and technical guidance as well as providing support at customer events.

What You’ll Do

  • Support the primary point of contact and relationship owner for major customers
  • Be the primary point of contact for a small number of accounts after training period
  • Develop, retain and grow revenues/profits with assigned clients
  • Support the strategy for each major account
  • Shadow Senior TAMs on customer calls and in person visits
  • Assist in ensuring clients pay in accordance with contract terms & on time – intervene if required
  • Responsible for client communications and conflict resolution for major customers
  • Review major deliverables to ensure quality standards and client expectations are met
  • Ensure that client issues are dealt with in an efficient manner
  • Communicate the client's goals and represent the client's interests to the SendGrid team
  • Provide regular two-way communication between the client and team to establish strong team representation and set proper client expectations
  • Understanding of company capabilities and service, and effectively communicates all offerings to the client
  • Represent SendGrid at industry events

About You

  • 2-4 years sales, account management or advanced technical support skills
  • Minimum 2+ years of engineering or technical support account preferably working with email-related products. Familiarity with SMTP, Deliverability, DNS and API’s is a major plus
  • Background in Technical Support or Development is preferred
  • Motivated, goal oriented, persistent and a skilled negotiator
  • A passion for customers and problem solving
  • High level of initiative and work well in a team environment
  • Excellent written and oral communication skills.
  • Extremely detail-oriented
  • Must be skilled at building relationships with customers and co-workers
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction
  • 4 year degree

 

Apply Now

Delivery

No openings at the moment, but check back soon.

Design

UI/UX Designer

Boulder/Denver

SendGrid is looking for a passionate, talented Designer. We offer everything you could want for a creative individual ... a great product, incredible culture, the best equipment, and large-scale engineering problems that require solid design solutions.

You won't design in a silo here. You will work in close collaboration with other designers, product management, engineering and business teams to create elegant customer-focused designs that provide customers with a superior user experience. The ideal candidate will exhibit a natural passion and capacity to advocate on behalf of our customers, and will possess an innate sense for providing polished and simple interfaces that minimize complexity and provide easy access to a broad feature set.

We are beyond excited to meet you and can't wait for you to join us in all the exciting things we are building.

What You'll do

  • Create lo-fi wireframes to quickly prototype ideas, and to make sure the design meets our business and customer requirements
  • Design the user interfaces for all of SendGrid's products
  • Follow and advance SendGrid's design principles
  • Be an advocate for the SendGrid Customer
  • Be available to work closely with our Engineers to make sure we are creating the best possible user experience that can be implemented successfully.
  • Design with data - gather research to make sure the design is truly solving a problem (the right problem)

About You

  • You have a great portfolio showcasing modern interactive design (send us your Dribbble account too if you can)
  • Show strong understanding of design tools such as Sketch, Photoshop, Illustrator and HTML/CSS
  • Strong attention to detail
  • Ability to communicate your design concepts clearly
  • A desire to learn and grow as a designer
  • Javascript is a plus
Apply Now

R&D

No openings at the moment, but check back soon.

Internships

No openings at the moment, but check back soon.