Love Where You Work

SendGrid is growing really fast since launching in 2009, and we want you to be part of the awesome company we are building.

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No policies, just principles

We believe in the wisdom of the crowd where everyone has a voice. We strive to make decisions based on our principles and values.

Denver Post Award
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It's all about the culture

When you hire based on values and entrepreneurial spirit, you end up with a room of awesome people. It’s that simple.

Pedro
Ben
Jim
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"I joined SendGrid because the startup environment was always very appealing to me. And once I interviewed, I knew immediately that I wanted to work here. You’re going to work your butt off, but you’re going to love it. The culture is awesome, the management team is awesome, you are just going to have a great time."

Silvia Botros MySQL Database Administrator

Made by Developers for Developers

Take a look at our Coderwall and meet some of our team members. Come help us build the next big thing. We are leading the charge, come contribute to our success.

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Benefits and Perks

Employee Happiness is in the fabric of our culture. The benefits we offer are a reflection of what matters most. You. SendGrid offers top-tier and multi-choice health insurance plans paying 80% of premiums for you and your family. We cover 100% of our Health Savings Account premiums in addition to funding it with $500 a year. There is also a Flexible Spending Account to accomodate everyones needs. Some of our favorite perks are below!

Monthly Stipends

We provide generous allowances for your cell phone, gym membership, and commuting / parking.

Stock Options

Act like an owner with generous equity.

Have Fun at Work

XBOX, Ping Pong, Darts and the occasional nerf gun war!

401(k) Matching

We believe in helping you plan for retirement and like to help with it.

Free Lunch & Snacks

Enjoy lunch on us everyday you come into the office. Our office kitchens are also loaded with food!

We Invest in You

From tuition reimbursement, money for professional development, and conferences, we want you to grow.

Work/Life

Flex schedules, 3 weeks of vacation, all major holidays, unlimited sick time, personal day, parental leave, and a day off to volunteer in your community.

It's On Us

Ski Passes, Kindles, Bolder Boulder, Tough Mudder, Ball Park Outings, Birthday Anniversary Gifts, Shirts & Hoodies.

Our Founders

Isaac

Isaac Saldana

President

“I’d like co-workers to understand that the path to our goals is as important as the goals themselves.”

Tim

Tim Jenkins

CTO

“You get to work on really challenging problems.. and there’s free beer.”

Jose

Jose Lopez

Web Architect

“We face an incredibly difficult problem to solve. Not only do we have to scale to meet our customers demands but also be a reliable solution.”

Office Location

Denver, CO

Enjoy working in the heart of LoDo, in Larimer Square. Like food? You’ll enjoy the Market every day for lunch on us.

Office Location

Boulder, CO

Start each morning inspired by the grandness of the FlatIrons, the energy of an emerging startup hotbed, and the place where SendGrid was born.

Office Location

Orange County, CA

A hop and skip from the happiest place on earth and the beautiful beaches of Southern California. We'll get your gas, food, and gym fees so you can be one of the happiest people at work.

Current Opportunities

Engineering

Software Engineer

Boulder, Denver

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

Although we do send 1% of the world’s non-spam email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science. Our engineers work on many projects that carry varying responsibilities.

As a Sustaining Engineer at SendGrid, you will work on a small, versatile and passionate team that is not afraid to dig into any part of the code, find and fix challenging issues.

What you will do

  • Troubleshoot escalation issues, determine root cause, implement solutions
  • Identify failure modes and implement mitigation strategies
  • Implement product improvement requests
  • Engage with customer support to understand issues related to product, find and implement solutions
  • Implement solutions to help scale infrastructure and operations needs
  • Work in a dynamic team environment with short turn around times, developing and maintaining a high quality code base
  • Contribute to continuous improvement of software development best practices in the areas of tools, languages, and APIs
  • Continued growth through developer conferences and technical training
  • Other duties as assigned

About you

  • You gain satisfaction from figuring out and solving complex problems
  • You have an ability to find your way around code and figure things out
  • You enjoy problem solving both independently and within a team
  • You have a range of experience gained through your innate curiosity, tinkering, and desire to solve technical issues. 
  • BS in Computer Science or related technical discipline
  • 2+ years in software development
  • 2+ years programming experience in Ruby, PHP, Java or Python preferred
  • GoLang knowledge a plus
  • Knowledge of Linux is a plus
  • A solid foundation in CS, w/ strong competencies in data structures, algorithms, design & architecture, and OO design
  • Experience with SOA and highly scalable services preferred
  • Strong analytical and problem solving skills
  • Self motivated, works well without supervision, sees commitments through completion
  • Ability to work and participate on a team in an open collaborative environment
  • Ability to refactor complex code 
  • Strong communication skills, ability to express technical concepts in verbal and written form
  • Write clean, efficient code

 

Apply Now
Software Engineer in Test

Boulder, Denver, Orange County

The SendGrid Quality Engineers have end-to-end responsibility for the SendGrid eMail Delivery Pipeline. Each individual delivery team works closely with the Product Manager, Scrum Master and Head of Sales to evolve existing sites, services and products and deliver new ones using Agile methodologies.

The major areas of focus for this team include:

  • Development of consumer and customer products
  • Development of web applications, APIs, services and other technology
  • Continuous deployment of quality software
  • Security and support of production applications and systems

As a Software Engineer in Test you will be responsible for ensuring that software and application changes produced meets the user’s requirements, are bug free and do not affect the production environment adversely. 

In this role you will also require liaising with Developers, System Administrators and Product Owners to flesh out new requirements along with providing meaningful inputs to improve the overall software quality of our products.

You will be working with a small team to deliver software in accordance with the timelines with highest possible quality.

What You'll Do

Quality Analysis

  • Analyze specifications provided by the Product Owners to develop test cases and plans
  • Ensure released software products are defect free
  • Provide feedback on the process to ensure continual improvement of the process
  • Participate in the Agile Quality Assurance Practice
  • Create automated acceptance tests for stories as required
  • Conduct tasks within agreed time frames

Communication

  • Communicate effectively in daily standup meetings
  • Communicate effectively in weekly planning meetings
  • Communicate effectively in cross departmental stakeholder meetings
  • Participate in performance and evaluation reviews

About You

Personal Attributes

  • Work in or be flexible to work in an agile and fast paced environment
  • Be passionate about the email delivery industry
  • Confident in both formal and informal settings with the ability to relate to individuals across all levels of the organization
  • Share experience and knowledge with colleagues, enabling others to learn and grow
  • Have an inquisitive and quality-centric nature, and be willing to stand up and ask questions as required
  • Provide assistance and support to team members
  • Be approachable and willing to collaborate with others where necessary
  • Embrace change, and responsibility

Skills

  • General problem solving skills and ability to think creatively
  • Time management and prioritization
  • Work productively in a fast paced environment
  • Time management and prioritization and have the ability to work unsupervised or with minimal guidance
  • Have varied automated tools experience and the desire and aptitude to continually learn and develop their skills

Qualifications & Experience

  • At least 5 years of practical experience as a Quality Engineer on software development teams.
  • Expert level experience working with complex software systems in a Unix/Linux environment.
  • Strong knowledge of scripting languages (such as Perl, Python, PHP and or Ruby), automated testing frameworks (such as Lettuce, Cucumber rSpec), testing tools (such as Selenium).
  • Good understanding of Agile software development
  • Solid QA/Testing experience in highly available systems
  • Proficient in working with databases such as MySQL and ability to write basic to complex SQL queries.
  • Understanding of GitHub
  • Understanding of Continuous Delivery models using tools like Jenkins/Bamboo
  • A Bachelors degree or higher in Computer Science or related discipline

 

Apply Now

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

Although we do send 1% of the world’s non-spam email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science. 

As a Software Engineer on SendGrid’s Delivery team, you will use SendGrid's wealth of data to send email better. You will write code and integrate advanced algorithms into SendGrid's email infrastructure, to detect and curtail abuse of the product.

What you'll do

  • Work directly with our Delivery team to integrate custom algorithms into SendGrid's email infrastructure
  • Contribute ideas to improve our service and software
  • Receive continued professional growth through developer conferences and technical training

About you

  • BS, MS, or PhD in Computer Science, Mathematics, Statistics or related technical discipline
  • Extensive programming experience in Java, Python or C (strong OO skills preferred)
  • Strong working knowledge of Linux operating systems
  • A solid foundation in Computer Science, with strong competencies in data structures, algorithms, software design and architecture
  • The ability to contribute clean, efficient code and conduct ongoing code reviews
  • Able to write comprehensive unit tests in parallel with feature developmen
  • GoLang knowledge a plus
  • A desire to learn Big Data technologies (Cassandra, Hadoop, Hortonworks, etc.) required; previous experience working with Big Data technologies a plus
  • Machine learning experience a plus
Apply Now
Software Engineer

Orange County

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

Although we do send 1% of the world’s non-spam email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science. Our engineers work on many projects that carry varying responsibilities.

As a Sustaining Engineer at SendGrid, you will work on a small, versatile and passionate team that is not afraid to dig into any part of the code, find and fix challenging issues.

What you will do

  • Troubleshoot escalation issues, determine root cause, implement solutions
  • Identify failure modes and implement mitigation strategies
  • Implement product improvement requests
  • Engage with customer support to understand issues related to product, find and implement solutions
  • Implement solutions to help scale infrastructure and operations needs
  • Work in a dynamic team environment with short turn around times, developing and maintaining a high quality code base
  • Contribute to continuous improvement of software development best practices in the areas of tools, languages, and APIs
  • Continued growth through developer conferences and technical training
  • Other duties as assigned

About you

  • You gain satisfaction from figuring out and solving complex problems
  • You have an ability to find your way around code and figure things out
  • You enjoy problem solving both independently and within a team
  • You have a range of experience gained through your innate curiosity, tinkering, and desire to solve technical issues. 
  • BS in Computer Science or related technical discipline
  • 2+ years in software development
  • 2+ years programming experience in Ruby, PHP, Java or Python preferred
  • GoLang knowledge a plus
  • Knowledge of Linux is a plus
  • A solid foundation in CS, w/ strong competencies in data structures, algorithms, design & architecture, and OO design
  • Experience with SOA and highly scalable services preferred
  • Strong analytical and problem solving skills
  • Self motivated, works well without supervision, sees commitments through completion
  • Ability to work and participate on a team in an open collaborative environment
  • Ability to refactor complex code 
  • Strong communication skills, ability to express technical concepts in verbal and written form
  • Write clean, efficient code

 

Apply Now

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

Although we do send 1% of the world’s non-spam email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science. Our engineers work on many projects that carry varying responsibilities.

What you will do

As a software engineer & team lead at SendGrid, you will be responsible for guiding a small, versatile and passionate team that is not afraid to dig into any part of the code, find, and fix challenging issues. You will provide direction and develop robust improvements to complex problems and defects. What you will do includes, but is not limited to:

  • Troubleshoot escalation issues, determine root cause, effectively communicate action plan and status to all stakeholders, help the team implement solutions
  • Identify failure modes, provide mitigation strategies, participate in implementation
  • Engage with customer support to understand issues related to product, find and implement solutions
  • Provide solutions that help scale infrastructure and operations needs
  • Continuously learn new code across the system stack and recommend/implement refactor paths for incremental improvements
  • Lead a dynamic team with short turn around times, ensuring team is developing and maintaining a high quality code base
  • Contribute to continuous improvement of software development best practices in the areas of tools, languages, and APIs
  • Continued growth through developer conferences and technical training

About you

You have a range of experience gained through your innate curiosity, tinkering, and desire to solve technical issues. You enjoy problem solving both independently and within a team. You have an ability to find your way around code and figure things out. You gain satisfaction from figuring out and solving complex problems.  The following probably describes you:

  • BS in Computer Science or related technical discipline
  • 5+ years in software development
  • 2+ years programming experience in Ruby, PHP, Java or Python preferred
  • GoLang knowledge a plus
  • Knowledge of Linux is a plus
  • A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and architecture, and OO design
  • Experience with service oriented architecture and highly scalable services preferred
  • Strong analytical and problem solving skills
  • Self motivated, works well without supervision, sees commitments through completion
  • Encourage an open collaborative environment
  • Ability to refactor complex code 
  • Strong communication skills, ability to express technical concepts in verbal and written form
  • Write clean, efficient code

 

Apply Now
Sr. Software Engineer

Orange County

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.
 
As a software engineer at SendGrid, you will work on a small, versatile and passionate team, tackling new problems as we continue to push our technology forward. You will design, test, deploy and maintain software solutions that solve developers’ problems at-scale. You will have the opportunity to write mission-critical code that enables us to achieve our goal of simplifying communication between businesses and their customers.
Although we do send 1% of the world’s wanted email, SendGrid is much more than an email company, and our mission has much greater scope. To handle transactional messaging at-scale requires expertise from nearly every area of computer science. Our engineers work on many projects that carry varying responsibilities.
 
What You'll Do
  • Develop new, innovative, scalable web applications & APIs that have millions of hits per day
  • Build highly dynamic and personalized applications for our customers, that will be the foundation of all future web applications
  • Build and enhance products that empowers businesses to share exciting news, events, and offers with their customers
  • Develop reliable, distributed services that scale dynamically in the cloud
  • Research and implement technology solutions for reliable highly distributed, high transaction services
  • Work in a dynamic team environment with short turn around times, developing and maintaining a high quality code base
  • Contribute to continuous improvement of software development best practices in the areas of tools, languages, and APIs
  • Continued growth through developer conferences and technical training
About You
  • BS, MS, or PhD in Computer Science or related technical discipline
  • 7+ years in software development 
  • 2+ years programming experience in Ruby, PHP, Java or Python preferred
  • GoLang knowledge a plus
  • Several years of large systems software design and development experience. 
  • Knowledge of Linux is a plus
  • A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and architecture, and OO design
  • Experience with service oriented architecture and highly scalable services
  • Strong analytical and problem solving skills
  • Self motivated, works well without supervision, sees commitments through completion
  • Ability to work and participate on a team in an open collaborative environment
  • Strong communication skills, ability to express technical concepts in verbal and written form
  • Write clean, efficient code
Apply Now

Operations

DevOps Engineer

Boulder, Denver

SendGrid is looking for someone to help take our mission-critical cloud email management system to the next level. This system will manage our email infrastructure cluster – it will orchestrate the provisioning, load balancing, dynamic configuration/re-configuration, monitoring and spend optimization of servers across providers.

What You’ll Do

  • Take personal responsibility for the availability and reliability of our service
  • Author tools that reliably manage infrastructure. We're looking for someone to write clean, re-usable code.
  • Write maintainable code with extensive test coverage 
  • Support our existing production cluster management system while you improve it
  • Work on our server image configurations, collaborating with core server engineers to optimize for task performance, reliability, failover and scale
About You
  • You have the passion to "do server management infrastructure right" 
  • Solid linux system administration
  • Experience with at least two of the following: Ruby, Perl, Python (a lot of our current code is Ruby but we use whatever tool is best for the job at hand)
  • Strong familiarity with the SMTP protocol
  • Socket programming experience
  • Computer Science / Engineering degree
  • A distributed systems foundation and a service-oriented mindset
  • You've "carried the pager" before (ideally at both a startup and a large infrastructure provider) & have first-hand experience with what happens when infrastructure / tools fail
  • A minimum of 5 years of coding experience
  • You are a prolific coder who works well independently
  • You have great communication skills
  • You have formal training in computer science 
Bonus Points
  • You’ve written software tools to manage 1000+ servers
  • You are conversant in the pros and cons of different clouds: Softlayer, Rackspace, etc
  • You’ve made a substantial contribution to a widely used open source project
  • You read up on and experiment with new technologies because it’s in your nature, not because it’s a job requirement
  • You don’t just learn how things work, you learn why
Apply Now
Director of Operations

Boulder, Denver

The Director of Operations is responsible for developing, managing, and evolving SaaS-based cloud services functions to ensure technical and operational success. This role develops processes to manage operations, assists in the development of software deployment processes, and manages operations staff. While this is a management role, it is very much a hands-on position. This Director will be responsible for maintaining and improving SendGrid’s cloud-based infrastructure, and will oversee a team that works closely and collaboratively with several product engineering teams.

What You’ll Do

  • Lead, coach, and mentor a team of Systems Administrators, DevOps Engineers, Site Reliability Engineers and DBAs that support SendGrid’s cloud applications and services
  • Direct all activities associated with infrastructure performance and reliability including capacity planning, trends, and application performance
  • Monitor and model system stability, performance, and throughput
  • Provide for 24/7 operations of SendGrid’s applications
  • Design infrastructure for high reliability and availability
  • Build strategic and tactical plans for continued improvement of cloud architecture and operations
  • Automate the deployment and maintenance of cloud platform technologies
  • Collaborate with information security personnel to refine and implement core enterprise security strategy

About You

  • 5+ years of technology leadership experience
  • 3+ years architecting cloud-based infrastructure
  • 10+ years of relevant technical experience working in large scale production operations preferably with internet based web delivery companies (SaaS or other models)
  • Experience setting strategy and allocating resources in support of Cloud based software solutions
  • Demonstrated track record of developing stable, reliable environments that ensure performance and uptime
  • Expert understanding of networking/distributed computing environments
  • Experience with large-scale SaaS/Cloud deployments
  • Comfortable deploying and supporting the following services & protocols (DNS, SMTP, HTTP, SSH, LDAP, SSL, NTP, DHCP, UDP, TCP, SMB, SNMP)
  • Experience deploying and configuring monitoring and trending software and services (Zenoss, Cacti, Nagios, Munin, CloudKick, etc)
  • Familiarity with administrative languages (Python, Ruby, Perl, shell)
  • Practical experience deploying and maintaining configuration management systems (Puppet, Chef, cfengine, etc).
  • An understanding of relational and NoSQL database systems (MySQL, Oracle, MongoDB, DynamoDB, CouchDB, or Cassandra)
  • Ability to effectively prioritize your team's workload and shift attention with changing priorities.
  • Operations experience in a customer production environment
  • Familiarity with information security best practices
  • Experience with continuous integration and continuous deployment
  • Experience working within an agile development environment
Apply Now
Site Reliability Engineer

Boulder, Denver

As a Site Reliability Engineer working on SendGrid’s production applications and infrastructure, your mission will be to ensure SendGrid is always fast, available, scalable and engineered to withstand great demand. You will also be driving performance and reliability from software and infrastructure at enormous scale.

The most successful candidates for this role will have strong analytical and troubleshooting skills; familiarity with systems design; solid communication skills; and a desire to solve complex problems. Depth in UNIX/Linux internals is a strong plus.

What You’ll Do

  • Manage availability, latency, scalability and efficiency of SendGrid services by engineering reliability into software and systems
  • Respond to and resolve developing service problems; build tools and automation to prevent problem recurrence
  • Review and participate in new and evolving design, standards, and methods for operating services and systems
  • Contribute in software and system performance analysis and tuning, service capacity planning and demand forecasting
  • Ensure uptime and availability

About You

  • BA/BS in Computer Science or related technical field or equivalent practical experience.
  • 3 years relevant work experience, including Linux systems administration with strong scripting skills in Bash, Shell, PHP, Perl and/or Python
  • You have proven technical troubleshooting and performance tuning experience
  • You have experience working in a high-volume or critical production service environment
Apply Now
DevOps Engineer

Orange County

SendGrid is looking for someone to help take our mission-critical cloud email management system to the next level. This system will manage our email infrastructure cluster – it will orchestrate the provisioning, load balancing, dynamic configuration/re-configuration, monitoring and spend optimization of servers across providers.

What You’ll Do

  • Take personal responsibility for the availability and reliability of our service
  • Author tools that reliably manage infrastructure. We're looking for someone to write clean, re-usable code.
  • Write maintainable code with extensive test coverage 
  • Support our existing production cluster management system while you improve it
  • Work on our server image configurations, collaborating with core server engineers to optimize for task performance, reliability, failover and scale
About You
  • You have the passion to "do server management infrastructure right" 
  • Solid linux system administration
  • Experience with at least two of the following: Ruby, Perl, Python (a lot of our current code is Ruby but we use whatever tool is best for the job at hand)
  • Strong familiarity with the SMTP protocol
  • Socket programming experience
  • Computer Science / Engineering degree
  • A distributed systems foundation and a service-oriented mindset
  • You've "carried the pager" before (ideally at both a startup and a large infrastructure provider) & have first-hand experience with what happens when infrastructure / tools fail
  • A minimum of 5 years of coding experience
  • You are a prolific coder who works well independently
  • You have great communication skills
  • You have formal training in computer science 
Bonus Points
  • You’ve written software tools to manage 1000+ servers
  • You are conversant in the pros and cons of different clouds: Softlayer, Rackspace, etc
  • You’ve made a substantial contribution to a widely used open source project
  • You read up on and experiment with new technologies because it’s in your nature, not because it’s a job requirement
  • You don’t just learn how things work, you learn why
Apply Now

Product and Marketing

Documentation Developer

Boulder, Denver

External documentation is a critical component of our service. It is around 10% of the traffic to SendGrid.com, generating 100's of leads each month, and is a crucial part of converting a self-serve developer to a paying customer. According to ProgrammableWeb’s survey, documentation is also the most important factor for people that use APIs, even above uptime.

What You'll Do

  • Maintain and improve the customer-facing docs platform and content
  • Own the docs request pipeline and work with other teams to make sure their requests are attended to in a timely and organized fashion
  • Help make SendGrid’s documentation one of the best docs experiences on the internet
  • Help support the DevRel team due to your gained product knowledge

About You

  • Mad writing skills
  • Development chops (HTML, CSS, JavaScript, and junior Ruby skills. Git skills a plus) 
  • A love for technology
  • Experience producing tech content for a website or app where you've interfaced with developers
  • Fastidious attention to consistency and accuracy
  • An appreciation for being part of a fast-paced environment
  • A relentless passion for creating industry leading products and the highest quality UX

 

Apply Now
Design Producer

Denver or Boulder

As SendGrid’s Design Producer, you will work with designers, engineering and product management to plan projects, define milestones, develop and organize documentation and tools for the projects, assign resources, assess risk, and monitor and facilitate progress throughout a given design project. You will be a self-starter with excellent design sense, communication, and interpersonal skills who has the ability to openly contribute ideas within a highly collaborative and cross-functional team.

Beginning with the interaction of key stakeholders (Campaigns/Lead Gen, Partners, Product, Support, Dev Rel), this position will manage the incoming requests, help define deliverables, manage expectations and prioritize the requests according to the key initiatives of the business.  They will then organize the requests, flowing them to the appropriate members of the design team, facilitate any clarification conversations and manage the timeline for each request.  

Upon acceptance within the Design Team, the Design Producer will manage the pipeline of projects, report back to stakeholders on timing and deliverables. This candidate will be responsible for managing various aspects of the content production process, facilitating design development, and securing third parties and vendors. We are looking for a highly organized, results-oriented individual with extensive experience managing design production on a software team and/or with a creative design/ad agency.

About You

  • 3+ years of managing design and/or creative projects
  • Experience working within engineering organizations, and keeping engineers updated on the latest designs and assets
  • Thorough knowledge of user-centered design processes and iterative development processes
  • Strong familiarity with design tools, graphic formats and user interface technologies
  • Working knowledge of project management software, spreadsheet applications and Google Docs
  • Understanding and fluency of the Agile process
  • Experience with website design and build process, owning some element of this workflow and overarching web strategy
  • Understanding of Acceptance Testing
  • Familiarity with design concepts and collateral builds
  • Expertise developing content for desktop software, the web, games or advertising, from inception to completion
  • Experience overseeing and managing complex design production schedules
  • Proven ability to meet deadlines and drive results while juggling many projects and priorities
  • A relentless attention to detail

What You’ll Do

  • Oversee and update production schedules with design
  • Communicate and negotiate dates and milestones with cross functional team members, including design, product management, engineering and management
  • Manage budgets, schedules, and agreements with external agencies
  • Know at all times the health of projects, risks and implications to timelines
  • Manage meetings and design reviews. Capture key ideas, decisions, issues, and action items in meeting notes. Communicate status, development, and impending or projected deliverables
  • Own project documentation, including process documentation and deliverable specifications. These may be standalone documents like specs, or collaborative, iterative documents like wiki sites
  • Constantly improve processes and communications in an ever-changing, fast-paced working environment

 

Apply Now
Product Manager

Orange County

Are you a talented and experienced Product Manager looking for the ideal place to drive an exciting roadmap forward? Are you a strategic thinker yet also able to get things done? Are you looking for a situation where you can drive the next phase of an exciting company’s growth? If so, read on.

About You
You have 5+ years of experience in Product Management, preferably with one or more of these areas as a focus:

  • Infrastructure as a Service experience. You understand how to Product Manage a high-scale platform.
  • Developer-focused products. You are a former developer or can at least think like one.
  • Email domain expertise. You know what DKIM actually means.

Your Capabilities

  • Market Facing – You seek to “get out of the building”. You enjoy researching and picking apart competitors. You seek deep understanding of the market and are adept at identifying adjacent market opportunities. You thrive in front of customers, partners, and analysts and use every external interaction to help inform your product decisions.
  • Strategic – You are able to absorb multiple internal and external inputs and use that information to define product strategy and prioritize your backlog. You are able to make difficult priority calls based on data and analysis. 
  • Git ‘er Done – You love building quality products with stunning user experience and ease of use. You are comfortable serving as a Product Owner within an Agile Scrum environment. You are technical enough to convey detailed requirements to engineering with credibility and conviction.
  • Cross Functional Leader - You can pull the right levers cross-functionally to get your product supported, marketed, and sold. You communicate clearly and crisply. You develop trusting relationships internally and can rally the entire organization to ensure your product achieves market success.

Where You Will Work

Working at SendGrid is not like working at a typical company. Not even close. The first thing you’ll notice are the people. We spend a good deal of effort seeking out the smartest, happiest, and coolest people we can find. So you will fit right in. At SendGrid you get to:

  • Dress casually: Dress like you do when you are not at work, so say goodbye to those Dockers and Pant Suits (flip flops and shorts are the norm)
  • Play ping pong, shoot Nerf guns at coworkers, and hangout on a rooftop deck (if you want)
  • Work at an adjustable desk so you can sit or stand while you work (have you heard sitting all day isn’t good for you?)
  • Eat from a fully stocked kitchen and enjoy Cookie Tuesdays
  • Be part of something amazing. SendGrid is a young company that is on a remarkable trajectory

How to get the Job

First steps: you found us, now we need to find you. We’ll need you to fill out the online application and send us that resume you have lying around. Now, neither of those will really let us know WHO you are and that is what we are most interested in.

So, please tell us WHO you are by submitting a cover letter that introduces yourself, tells us what you can do, and explains why you feel this job was created just for you.

Apply Now

Revenue

Solutions Engineer - Partners

Boulder, Denver, San Francisco

SendGrid seeks a Solutions Engineer to enable channel partners to integrate and sell SendGrid’s APIs and services. Reporting to Business Development, this role will be the technical lead for SendGrid’s partner integrations with leading IaaS/PaaS providers (Microsoft Azure, Heroku, Google Cloud Platform, Cloud Foundry, IBM/Softlayer, etc.) and other cloud services. The Solutions Engineer will be responsible for guiding both the vision and technical implementation of partner integrations, promoting the integrations and partnerships, and serving as the primary technical point of contact for existing and prospective partners.

This is a great opportunity to join SendGrid’s nimble Business Development team in a highly strategic and visible role within the company.

What You’ll Do

  • Develop a strong understanding of partner platforms and technologies such as Microsoft Azure, Heroku, Google Cloud Platform, IBM/Softlayer, Cloud Foundry, Engine Yard, and OpenShift
  • Build sample apps, demos, and proof-of-concepts to demonstrate use cases for SendGrid’s APIs on partners’ platforms
  • Create tutorials, blog posts, presentations, and other technical content to promote the integrations and enable partner marketing and sales teams
  • Establish personal relationships with key product and technical personnel at partner organizations
  • Provide in-person and online education to developers, product managers and business owners
  • Evangelize and promote SendGrid’s APIs, acting as a thought leader at partner and industry events
  • Collect and incorporate partner and developer feedback into SendGrid’s product roadmap and planning process

About You

  • 5+ years demonstrated success in a consultative technical role
  • App development experience with common Web ecosystem technology stacks and modern, general purpose programming languages such as .Net, Java, Ruby, Python, PHP, and/or Javascript
  • API development experience
  • Familiarity with SMTP, DNS and email is a major plus
  • Familiarity with cloud infrastructure technologies (Infrastructure as a Service, Platform as a Service, etc.) is a major plus
  • Ability to convey business and technical value of SendGrid’s product
  • Excellent communication and presentation skills, both written and oral
  • 4 year degree
  • Ability to travel up to 25%

 

Apply Now

What you'll do

  • Through outbound contact strategies, convert leads that have been identified as a fit for SendGrid services.
  • Effectively research and qualify, conduct needs analysis, SET APPOINTMENTS and follow-up with "Enterprise" prospects and clients to ensure they purchase products and services that meet their needs.
  • Coach and advise organizations on SendGrid's suite of services and communication strategies to help their businesses thrive and grow.
  • Attain and exceed all sales goals.
  • Accurately enter, update, and maintain prospect information in SalesForce.com for setting appointments, and keeping comprehensive and accurate client information.
  • Follow company policies and sales procedures effectively.
  • Attend sales and product training and develop proficiency in SendGrid, as well as a basic understanding of the cloud based email infrastructure industry.

About you

  • Preferred 1 year related experience in sales and/or marketing.
  • Preferred 1 year experience working with Enterprise clients.
  • Prior experience in new business generation through cold calling is a plus.
  • Start-up knowledge / experience preferred.
  • Knowledge of sales methodology and have the ability to adapt, learn and embrace to new sales methods.
  • Ability to quickly develop relationship and establish credibility through consultative needs based conversation.
  • Ability to think on your feet to creatively solve our customer business needs.
  • Exceptional and persuasive communication skills, both verbal and written.
  • Demonstrated ability to work well in a fast paced, team environment.
  • Must be comfortable meeting and exceeding monthly quotas and handling rejections.
  • Must be detail oriented, have excellent organizational skills, and good problem-solving skills.
  • Must have a positive attitude, confident, and desire to be the best.



Apply Now

The Sales Development Representative role at SendGrid is pivotal to the success of the organization. It is an exciting opportunity to be part of a highly motivated sales team in an extremely fast-paced and rapidly changing environment. The ideal candidate is ambitious and seeks a challenging work environment, as well as possesses the desire to contribute to the growth of a company that is changing an industry.

What you’ll do

  • Meet or exceed monthly sales goals
  • Proactively manage deals through the pipeline via outbound efforts (i.e. set weekly meeting with key accounts as they warm up; stay engaged at an appropriate level, be knowledgeable and helpful regarding best practices for warm up, delivery, etc.)
  • Capture accurate and complete lead and customer information in Salesforce.com 
  • Be a SendGrid subject matter expert; consultative selling - must really like and enjoy technology and selling technology
  • Determine what messaging/key points resonates for different types of customers and adapt the sales "pitch" accordingly
  • As someone interacting with leads and customers constantly, identify trends in product requests and feed that info back to engineering as well as identify larger trends and feed that back to management 
  • Fully understand the use case of our customers 
  • Fully understand the competitive landscape and how/where SendGrid fits 
  • Cultivate a team mentality and participate in team sales efforts

About You

  • 1 to 2 years of sales experience, with a track record of progression and results
  • Online / SaaS / Cloud industry knowledge required
  • Passion and high aptitude for technology and selling technology
  • Commitment to quality, accuracy, and consistency 
  • An ability to learn quickly and adapt even faster
  • Strengths in customer service, problem solving, and time management
  • Excellent communication skills (written and verbal)
  • Proactive and creative in terms of problem solving 
  • A logical and strategic mindset

 

Apply Now

Support

Manager of Customer Support

Boulder, Denver

SendGrid is passionate about customer experience.  We are looking for a Customer Support Manager to help maintain, improve, and scale our amazing customer support team and own the delivery of an extraordinary customer experience.  You are a people-person who’s passionate about delighting customers.  You have a love for technology and solving problems.  You also love mentoring, teaching and cultivating awesome support engineers.  

What you’ll do

  • Manage a scaling customer support team; responsible for hiring, scheduling, formal training, informal coaching, career development and performance management

  • Handle support issues – hands-on involvement resolving escalations via email, phone and chat, handling complex customer inquiries

  • Manage and prioritize the team’s day-to-day work levels and calibrate the required level of support

  • Foster strong cross-departmental communication and relationships

  • Maintain a mindset of continuous improvement, refining incident response time over phone, chat and email, improving the way the support team utilizes all support tools and features

  • Create a scalable workflow for escalations and product tracking

  • Set team goals, manage success metrics

  • Provide a flawless customer experience

  • Implement best-in-class customer service processes, efficiencies and policies

  • Support and maintain high morale among team

About you

  • At least 5 years experience in a customer-facing management role in a web-based software- or product-based company

  • Solid analytical skills – comfort with tools/processes needed for data-driven decision-making

  • Technical skills – High comfort level with and exposure to SaaS or messaging technology

  • At least three years experience with CRM software, such as desk.com or Zendesk; Salesforce; TalkDesk or similar platforms

  • Ability to be strategic and work well under pressure

  • Motivated, enthusiastic self-starter

  • Strong communications skills (both verbal and written), especially in a technical environment

  • Startup experience - Comfortable with a fast-paced, ambiguous environment – high-performing, adaptable, business-minded and highly accountable

  • Ability to engage the customer: customer relations and negotiation skills

  • Proactive, motivated, organized, team-oriented, professional

  • Patient, empathetic, and a unique ability to understand customer needs

Apply Now

Business Operations

SendGrid has a part-time opportunity available for an enthusiastic individual that is passionate about customer service. The ideal candidate will come eager to learn and will thrive in a team environment.  This is an entry-level position and a great opportunity for a motivated college student or recent college grad.

What You’ll Do

  • Assist in Accounts Receivable collection efforts
  • Process monthly termination of all past due accounts (including write-offs
  • and adjustments)
  • Troubleshoot credit card chargebacks and manage related correspondence
  • with merchant banks
  • Support other departments with their billing questions/needs
  • Work with automated systems to monitor delinquent accounts
  • Use weekly audit reports to monitor/edit account statuses and charges
  • Work and communicate professionally with customers
  • Apply payments that are received outside of the normal billing processes
  • Participate in and support sporadic projects/tasks that may arise
  • Support Billing Analyst in monthly tasks
  • Other assigned tasks

About You

  • Team player with an affinity for flexibility
  • Quick learner with willingness to take initiative and has a proactive approach
  • Not afraid to ask questions and make the most out of learning opportunities
  • Strong organizational skills and attention to detail
  • Positive attitude with the ability to “roll with the punches”
  • Excellent interpersonal and communications skills – both written and verbal
  • Desire to gain experience in a fast-paced growing company
Apply Now

Customer Success

The Senior Technical Account Manager serves as a primary business contact for SendGrid’s major accounts; understanding their business, acting as an internal advocate and proactively monitoring customer activity. The Senior TAM will develop new and repeat business with existing customers. The ideal candidate will have project management skills, experience supporting a technical product, and most importantly, a friendly, consultative approach to addressing customer needs. The Senior TAM will occasionally wear multiple hats, sometimes helping sales with closing new business and technical guidance as well as providing support at customer events.

What You'll Do

  • Serve as the primary point of contact and relationship owner for major customers 
  • Support the outlined business objectives and the critical path that email/SendGrid plays in those objectives
  • Develop, retain and grow revenues/profits with assigned clients
  • Support the strategy for each major account
  • Assist in ensuring clients pay in accordance with contract terms & on time – intervene if required
  • Responsible for client communications and conflict resolution for major customers
  • Review major deliverables to ensure quality standards and client expectations are met
  • Ensure that client issues are dealt with in an efficient manner
  • Communicate the client's goals and represent the client's interests to the SendGrid team
  • Provide regular two-way communication between the client and team to establish strong team representation and set proper client expectations
  • Understanding of company capabilities and service, and effectively communicates all offerings to the client
  • Mentors more junior members on the team, including new hire training
  • Reports to the Director of Account Management, providing regular input on all account activity
  • Represents SendGrid at industry events

About You

  • 5-8 years sales, account management or advanced technical support skills
  • Minimum 2+ years of engineering or technical support account preferably working with email-related products. Familiarity with SMTP, Deliverability, DNS and API’s is a major plus
  • Background in Technical Support or Development is preferred
  • Motivated, goal oriented, persistent and a skilled negotiator
  • A passion for customers and problem solving
  • High level of initiative and work well in a team environment
  • Excellent written and oral communication skills
  • Extremely detail oriented
  • Must be skilled at building relationships with customers and co-workers
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction
  • 4 year degree

 

 

Apply Now

Delivery

Compliance Agent (Weekend)

Boulder or Denver

SendGrid is hiring for our wonderfully cheery Compliance team. Daily, you will be saving the world from spam, offering solutions to customers with email delivery problems, identifying internal technical issues, and developing programs or tools to help with any tedious obstacles.

If you are tired of working the Genius Bar or offering technical support with no upward mobility, SendGrid could be your answer.

What you'll do

  • You will work weekends and some weekdays to monitor multiple sources of data and take action to warn, educate, suspend or ban customers that warrant it
  • Saving the world from spammers, specifically helping SendGrid identify senders causing damage to our reputation
  • Provide world-class customer service with a solution-oriented mindset
  • Discerning malicious emailers from ignorant senders that need coaching and education
  • Daily checks and monitoring reports to identify spam and rising trends
  • Challenging work environment where you are expected produce ideas which will help shape the company
  • Creative problem solving for catching spammers

About you

  • You want to work weekends, it works well for your lifestyle, and you thrive with this type of schedule
  • Willing to work a non-standard shift
  • Willing to be identified as a super hero and yet still be humble
  • High-energy, non-jaded, optimistic attitude about life
  • Communicate well to individuals as well as groups over the phone, email, and in-person
  • Adaptable worker, able to be dynamic for quick changes in a fast paced work environment
  • Look forward to solving challenging problems
  • An understanding that you may occasionally be exposed to unfavorable content sent by spammers
  • Experience with coding and developing yourself tools in languages such as Ruby, Python, etc
  • Driven to make everyone's life better
  • A passion for the Oxford comma
  • Strives for self-improvement
  • You seek out solutions for customers
  • You’re the “go to” person for technical issues and you enjoy working with people
  • 2-3 years of customer service experience
  • Technical background or aptitude
Apply Now

Design

No openings at the moment, but check back soon.

R&D

Software Engineer

Providence

What you'll do

  • Research & develop new technologies to create services to help developers & engineering teams be more efficient and scale.
  • Architect and develop scalable web apps & APIs that have millions of hits per day
  • Develop distributed applications that scale dynamically in the cloud
  • Write clean, efficient code
  • Work with our global team of R&D engineers
  • Contribute ideas to improve our service

About you

  • 5+ years experience of professional R&D experience
  • Strong experience with languages such as Ruby / ROR, PHP or Python
  • Experience with high volume web applications & APIs
  • Experience with GIT
  • Strong experience with app development and deployment in the cloud
  • System administration experience
  • Great communication skills
  • Ability to work independently and as part of a small group
  • Ability to work in a fast paced and dynamic team
  • Passion, passion & more passion
  • Experiment with new tech because it’s your nature, not your job
  • A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design and architecture
  • BS or MS in Computer Science, Engineering, or a related field

Bonus Points

  • Experience with Node.js, NoSQL databases, scaling apps and systems, unit/functional testing, loader/performance testing and quality assurance
  • You’ve written software tools to manage 1000+ servers
  • You’ve made contributions to a widely used open source project
  • You are conversant in the pros and cons of different cloud services
  • You don’t just learn how things work, you learn why
  • Familiarity with additional languages, such as Java, C++
  • Familiarity with Chef
Apply Now

Internships

SendGrid has an opportunity for someone interested in an accounting internship.  A minimum of 25 hours per week is required for this position.

What you’ll do:

Duties will vary based on needs of the department and will initially include:

  • Assisting with accounts receivable, payable and bank statement reconciliation
  • Become an expert on expense report software
  • Assist with expense report reviews/audits
  • Data entry
  • Filing and scanning of various documents on a weekly basis
  • Reconcile corporate credit card activity
  • Assist with external audits as needed
  • Reconcile benefits statements
  • Manage fixed asset additions
  • Complete miscellaneous, special projects for the Accounting Department as needed

 About you:

  • Candidate for Bachelor's or a completed degree in Accounting or Finance
  • Organization is your strong suit and people comment on this about you regularly
  • Strong knowledge/experience with Microsoft Office, Word, and Excel required
  • Must be detail oriented; able to work effectively within a fast-paced, team-oriented environment
  • Ability to meet deadlines
  • Must have strong verbal and written communication skill
  • Understanding of accounting theory and GAA
  • A mature, self-motivated person with a positive, professional attitude
Apply Now

SendGrid is and always will be an engineering company. At SendGrid we’re focused on developing and expanding our world class, cloud-based transactional email platform. We’ve revolutionized the transactional email space by efficiently powering the infrastructure for thousands of companies that rely on us to send millions of emails every day.

We are a fast moving, lean company where every team member has a huge stake in the company’s success.  We are looking for Software Development Interns to join already talented and established Engineering teams in Orange County.

What You’ll Do

  • Work with member of the R&D team to support existing projects

  • We are supporting projects written in Python, Ruby, Go, Haml, CoffeeScript

  • Code pairing with one of our software engineer on the R&D team

  • Participate in the daily team standup

About You

  • Student currently enrolled or recently graduated from an accredited university or technical school

  • Passionate about technology and want to learn new skills

  • 1-2 years experience with any/all of the following: JavaScript, HTML, PHP, Ruby, C++, Java
Apply Now

SendGrid Labs is looking for a Software Engineering Intern to work alongside our creative R&D team to develop innovative new scalable services that help other developers scale their applications and businesses. He/she will experience all aspects of creating a scalable SaaS business from product design, system architecture, front and backend engineering, and customer relations. This person has a passion for cloud technologies and is interested in building distributed applications that scale dynamically in the cloud. At SendGrid Labs, the intern will become a key daily contributing member within our team of engineers and designers to maintain and create amazing services to execute the group’s scaling strategies and initiatives.

What You’ll Do

  • Experience daily routines to building SaaS projects from inception to production

  • Working in a fast paced, challenging, fun startup environment

  • Participate in all areas in the build cycle for current/new projects including: engineering, architecture, support and even marketing/outreach to engage with customers/users

  • Integrate with Labs team to maintain existing and build features of significant impact to the team and the project

  • Participate in all team discussions and decisions ranging from project inception, architecture decisions, new feature design and project maintenance

  • Actively pair program with different team members allowing exposure to all layers of the stack & development process

  • Engage with customers/users of Labs projects to hear and respond to feedback first hand in an effort to build user driven features

  • Dedicate approximately 20% your time on a personal project initiative which would provide value to or integrate with an existing Labs project

  • Receive active mentorship and engagement by all team members for your personal project initiative

  • Engage with Labs and other Gridders at company events and corporate HQ offices

About You

  • Good understanding of web technologies and the SaaS model

  • Curiosity and a passion to learn and solve hard technical scaling problems

  • Ability to focus on multiple projects at the same time

  • Willingness to jump in to the team and make recommendations and decisions

  • Comfortable with an iterative engineering approach, short development cycles & releases

  • Comfortable with active discussions with users about support issues and feature requests.

  • Comfortable with community engagement via social channels

  • Show strong understanding of HTML/CSS

  • Strong attention to detail

  • Ability to communicate your ideas and concepts clearly

  • A desire to learn and grow as an engineer and collaborate with a diverse team

  • Experience with C++, Java, Python, Ruby, Rails

  • Javascript is a plus

Apply Now

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