Dear Gmail Team, Gmail will be 10 years old next month. Congrats! I love the innovations you’ve made over the past decade. Thanks to you, my email is more useful and accessible than it ever was. I’m delighted by the Gmail feedback loop, one of those behind the scenes innovations that regular users won’t notice. Since I am responsible for Read more ›
While your email program is humming along, spammers are still hard at work trying to devise ways to send malicious messages to your customers. Mobile is now the new frontier for these elusive thieves, allowing them to be even more creative in their approach, and according to Cloudmark’s 2013 Global Messaging Threat Report, they are making good progress. It’s important Read more ›
One of my favorite parts of SendGrid is our Parse Webhook. It’s a great tool that enables your applications to receive incoming email. One of the lesser known features of the API is the spam_report and spam_score parameters. Every time your application receives an email through the Parse Webhook, SendGrid uses SpamAssassin and generates a score and report based on Read more ›
The following is a guest post from SendGrid’s Compliance Desk. Spam Traps (also called “honeypots”) are simply ways to identify and monitor spam. Creating them is as easy as taking an email address or even an entire domain that hasn’t been subscribed to any emails and sending an email to it. Since they haven’t subscribed to any mail, it will Read more ›
As SendGrid Developer Evangelist, Elmer Thomas says “If your email doesn’t make it to the inbox, you are talking to yourself. Not cool.” Every email you send has to contend with the dreaded spam folder and sadly, 1/5 of them lose the battle. What kind of email are we talking about? Confirmations, reminders, shipping notifications, receipts, password resets, and more. Read more ›
At SendGrid, we are very serious about email deliverability. We live and breathe it each day. Similar to how Google keeps adjusting its search algorithm to provide the best results, we must also regularly adjust to ensure your non-spam email gets delivered. In this post, we offer advice to help you make sure that your emails get delivered. Of course, Read more ›
Why do bad things happen to good email? Users miss notification emails like friend requests and password resets because they get filtered as spam. Why does this happen and what can you do about it? Transcript of Infographic Via SendGrid: Making transactional email easy for developers everywhere. Why Do Notification Emails Get Treated as Spam? You’ve built an awesome app. Read more ›
In the IT world, honeypots have a number of definitions depending on its usage, but with email, a honeypot means one thing – a trap. Honeypots are inactive email addresses set up specifically as a tool to catch spammers red-handed as these emails are not used by real people and therefore never opted-in to any email campaigns. As a result, any mailer that sends to these addresses can be dubbed a spammer. Read More ›
Transactional emails are arguably the most important and impactful messages being sent to your customers because they are an expected and desired communication. Oftentimes, customers are actually waiting to receive email from you. Such is the case when it comes to password reset or recovery messages.
Staying out of the spam folder is tougher than you might think. Over 20% of legitimate email never makes it to the inbox. Customers quickly become frustrated when they don’t receive important messages like password resets, purchase confirmations and shipping notifications. Join email experts Carly Brantz and Elmer Thomas on May 29th at 1:00 PM EDT as they break down ways to make sure your email stays out of the spam folder.
This webinar will cover: Read More ›
Do you ever get reports from your customers that “this email” or “that email” was never received? Chances are, your answer is an emphatic “Yes”, but rest assured – you’re not alone. In fact, the open “secret” of email communications is that nearly 20% of legitimate email is never delivered to the intended inbox. Overall, more than half of all email sent is considered to be abusive or illegitimate. So, what do these unfortunate statistics have to do with your business?
According to MAAWG’s Email Metrics Report released in November 11, almost 90% of the emails included in their study were considered to be abusive. Spam and other malicious emails continue to plague customers, ISPs and legitimate senders so to ensure your emails get delivered to the inbox, you have to follow a few key email best practices.
- Focus on your sending reputation. ISPs look at your sending behavior to make filtering decisions. If you have a good sending reputation, your emails will get delivered, but if not, your emails may end up being blocked at the gateway or labeled as spam.
- Regularly monitor your email deliverability. Rectify delivery failures right away, otherwise you risk harming your sending reputation. Access tools that that not only tells you who responded to your messages, but who actually received them. This data can also help you better understand your overall analytics and identify gaps in your email program. Read More ›