Some of the most common questions we hear from customers are “What is CAN-SPAM Compliance?” or “What is the CAN-SPAM law?”. Fortunately, as experts in email deliverability, we’re here to help! We’ve put together an easy CAN-SPAM FAQ, and the steps you can take to make sure your email campaign is CAN-SPAM compliant. What is CAN-SPAM? CAN-SPAM is short for the CAN-SPAM Act of 2003, which is a law that was signed into effect to set rules for commercial electronic messages and provide recipients with the right to request that messages stop getting sent to them. Why should I care about CAN-SPAM? Organizations that violate the CAN-SPAM Act can face penalties up to $16,000 per message that is in violation. Read More ›
Do you send email to Canadian recipients? If so, new legislation called the Canadian Anti-Spam Law (CASL) affects you. CASL will go into effect on July 1, 2014 as a way to deter spammers from targeting Canadians and to provide law enforcement better ways for stopping those malicious senders. CASL requires senders to implement changes to any commercial electronic messages (CEMs) being sent, and how recipient email addresses are obtained. As email senders, we should all be well versed in the legislation and what steps need to be taken in order to be compliant. CEMs First, what is a CEM? According to Canada’s Anti Spam Legislation website, a CEM is “any electronic message that encourages participation in a commercial activity, regardless Read More ›
Dear Gmail Team, Gmail will be 10 years old next month. Congrats! I love the innovations you’ve made over the past decade. Thanks to you, my email is more useful and accessible than it ever was. I’m delighted by the Gmail feedback loop, one of those behind the scenes innovations that regular users won’t notice. Since I am responsible for keeping SendGrid’s email stream clean, I am especially grateful for the helpful data that’s now available to trustworthy email service providers. SendGrid’s anti-spam team has been making effective use of the spam feedback you share. It identifies spammers that other spam detection systems miss. For privacy and security reasons, your Gmail feedback loop is structurally different from traditional FBLs. Our Read More ›
While your email program is humming along, spammers are still hard at work trying to devise ways to send malicious messages to your customers. Mobile is now the new frontier for these elusive thieves, allowing them to be even more creative in their approach, and according to Cloudmark’s 2013 Global Messaging Threat Report, they are making good progress. It’s important to stay on top of trends with spammers in all channels, so we’ve provided some highlights of the report here: Phishing tops the list. In 2013, phishing accounted for 20% of SMS spam in the U.S. with 67% of those SMS spam messages pushing financial offers. Spammers are using their tried and true methods and applying them to mobile. Therefore, it Read More ›
One of my favorite parts of SendGrid is our Parse Webhook. It’s a great tool that enables your applications to receive incoming email. One of the lesser known features of the API is the spam_report and spam_score parameters. Every time your application receives an email through the Parse Webhook, SendGrid uses SpamAssassin and generates a score and report based on the content. We then post those pieces of data to your application along with the other parts of the email. This is useful to discard emails that are spam and avoid your application from having to process junk mail. Try It Out To get an idea of how this works. I made a quick application using the Go language called Read More ›
The following is a guest post from SendGrid’s Compliance Desk. Spam Traps (also called “honeypots”) are simply ways to identify and monitor spam. Creating them is as easy as taking an email address or even an entire domain that hasn’t been subscribed to any emails and sending an email to it. Since they haven’t subscribed to any mail, it will be considered spam. There are a wide variety of spam traps. Sources for spam traps are usually old addresses that were once used as role addresses (sales@ info@ support@) in domain registrations or email addresses that were once valid but have been reassigned for trapping spam. This type of spam trap has once opted in to receive email and was Read More ›
As SendGrid Developer Evangelist, Elmer Thomas says “If your email doesn’t make it to the inbox, you are talking to yourself. Not cool.” Every email you send has to contend with the dreaded spam folder and sadly, 1/5 of them lose the battle. What kind of email are we talking about? Confirmations, reminders, shipping notifications, receipts, password resets, and more. So how can you help your email win this fight? We know that sometimes trying to ensure that your email stays out of the spam folder can seem like a big task. So to help you remember the best practices that will help your email delivery, we put together this fun “Top Tips” video that will help you make it Read More ›
At SendGrid, we are very serious about email deliverability. We live and breathe it each day. Similar to how Google keeps adjusting its search algorithm to provide the best results, we must also regularly adjust to ensure your non-spam email gets delivered. In this post, we offer advice to help you make sure that your emails get delivered. Of course, the very best advice we can offer is to use SendGrid. For additional information, check out our Tips & Tricks to Stay Out of the Spam Folder Guide. 1. Be Compliant with the CAN-SPAM Act If you are sending “any electronic mail message, the primary purpose of which is the commercial advertisement or promotion of a commercial product or service,” Read More ›
Why do bad things happen to good email? Users miss notification emails like friend requests and password resets because they get filtered as spam. Why does this happen and what can you do about it? Transcript of Infographic Via SendGrid: Making transactional email easy for developers everywhere. Why Do Notification Emails Get Treated as Spam? You’ve built an awesome app. People sign up and wait for the confirmation letter. But nothing arrives, so they go find the next big app. What happened? The emails went straight to the spam folder. Many important transactional emails are stopped by the spam filter. You Could: • Set up and monitor a dedicated IP address • Spend hours configuring your infrastructure properly • Throttle Read More ›
In the IT world, honeypots have a number of definitions depending on its usage, but with email, a honeypot means one thing – a trap. Honeypots are inactive email addresses set up specifically as a tool to catch spammers red-handed as these emails are not used by real people and therefore never opted-in to any email campaigns. As a result, any mailer that sends to these addresses can be dubbed a spammer. Read More ›
Transactional emails are arguably the most important and impactful messages being sent to your customers because they are an expected and desired communication. Oftentimes, customers are actually waiting to receive email from you. Such is the case when it comes to password reset or recovery messages.
Staying out of the spam folder is tougher than you might think. Over 20% of legitimate email never makes it to the inbox. Customers quickly become frustrated when they don’t receive important messages like password resets, purchase confirmations and shipping notifications. Join email experts Carly Brantz and Elmer Thomas on May 29th at 1:00 PM EDT as they break down ways to make sure your email stays out of the spam folder.
This webinar will cover: Read More ›