Jim Franklin, Formerly of Oracle, Joins SendGrid as CEO


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Isaac Saldana, co-founder and founding CEO, Will Drive Product Innovation

“How the Best Get Better” by Jim Franklin

Because we have over 10 years of thought-leadership, 20,000+ customers and 7+ billion emails reliably delivered, SendGrid is the clear leader in email deliverability.  My role on this team is to focus on managing growth and scaling the business. Isaac will focus on making the SendGrid product experience even better. While we are proud of our accomplishments, we look forward to providing an even better customer experience. Here is what you can expect from us:

Features: As thought leaders, we will innovate to bring you the technology you need for best-in-class email deliverability. Deliverability is hard. It is also our core focus and the one thing we do extraordinarily well. We will also deliver the features and applications – based on reliable delivery – that drive business results for your web applications.

Reliability: As our growth has been spectacular, it has been a challenge to keep up with your demand for our services. Whether it is system uptime, email velocity or support response time, we will exceed your expectations. We will systematically ask for your feedback to make sure we stay on track. If we have a known issue, we will communicate with you (www.twitter.com/sendgrid_ops) to make sure there are no surprises.

Ease of use: A key aspect of the value you have come to expect from SendGrid is that it ‘just works.’ Good design is as important as technical innovation. With well-designed systems, we can provision accounts quickly, deliver actionable reports and otherwise provide the experience you have come to expect.

Pricing: We will deliver pricing plans that are clear, flexible, cost-effective and responsive to your needs. Whether you are on a free or paid plan, we are happy to assist you with whatever email question you may have. We will always deliver more value than anyone else at a given price point.

Send us an email. We look forward to hearing from you.


Jim Franklin is the CEO of SendGrid, Inc., a Foundry-backed infrastructure applications company. Prior to his tenure with SendGrid, Jim was the Vice President of Enterprise Performance Management and the General Manager of the Crystal Ball Global Business Unit of Oracle Corporation. The Crystal Ball Global Business Unit was formed in 2007 as a part of the acquisition of Hyperion Solutions. At Hyperion, Jim served as VP and General Manager. Jim had held the roles of Decisioneering's CEO, CFO and VP of Sales prior to Decisioneering's acquisition by Hyperion. Decisioneering was the maker of the Crystal Ball brand of software.

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