FamilyPet is a strategic marketing company within the pet industry providing great resources for pet owners and businesses in the United States. The FamilyPet network consists of several pet-focused sites including familypet.com, pet matching service, Petsitting.com, and daily deals site, Coupaw.com.
The Challenge: Delivery and Price
The FamilyPet network sends up to 20 million emails per month with 500,000 emails sent daily to their daily deals customers alone. From marketing newsletters and promotional email to a series of transactional messages that include subscription confirmations, order confirmations, and shipping notifications, FamilyPet is a high volume sender that relies on emails reaching the inbox in order to convert customers. Additionally, their partners rely on FamilyPet to connect them via email with new customers who are inquiring about their services, as with pet matching service, Petsitting.com.
To keep their customer promise, FamilyPet needed a strong email infrastructure and delivery system that could ensure inbox delivery for their mail streams. When they first launched email marketing in 2011, they contracted with a major email service provider, but soon found that the ESP wasn’t providing great value for the money. Financially, the cost of using the ESP was too high and they weren’t provided with the proper onboarding and support required for successful delivery of their email. In the end, they were paying a lot of money for their emails to end up in the spam folder.
Solution: Dedicated Support and IP Reputation Assistance
FamilyPet knew they needed a new provider, one that was more affordable and more flexible, and was also scalable enough to match their growth trajectory. After evaluating several providers, SendGrid proved to be the best partner for the job, even providing APIs to help them build and customize an email system that would best fit their needs. Perhaps most importantly, SendGrid’s pricing structure and support services ensured that FamilyPet could deliver a better customer experience for their users and partners.
A new IP and a new reputation also helped them get them on track to the inbox.
Two months before ending the relationship with the ESP, FamilyPet warmed up their new IP on the SendGrid servers by splitting their customer base between SendGrid and their old ESP. In the meantime, they used the Event WebHook and the SMTP API to fully integrate SendGrid with their systems.
When their contract with the other ESP ended, the new SendGrid IP had earned a stellar reputation and delivery rates skyrocketed. Moreover, they reduced their email costs and were able to build an email system that can scale as they grow.
To learn more about how FamilyPet increased their delivery rates with SendGrid, read their full case study here.