Category Archives: Company

SendGrid Shares Data Around European Email Opens

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In August, we celebrated the 32nd anniversary of email by releasing some unique email statistics from our data set here at SendGrid. We shared email open rates by device and region and predictions on the future of app-generated email, spam filtering, and email quality. Now, we’d like to share some more specifics focused on email opened in Europe. Collected over two 10-day periods in 2013 and 2014, this SendGrid data set spans more than 8 billion emails sent by over 125,000 companies. Here are some highlights from the data shared by our team: Tablet usage for emailing continues to increase

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SendGrid Gives Back

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2014 has been another year of growth for SendGrid. We have seen growth in our email volume, growth in our company size, and growth in our commitment to giving back to the community. Whether it’s through diversity initiatives or through our new Accelerate.EDU program, we’ve been focusing a lot on enriching our tech, startup, and local communities, and our team members as well! Each year, we encourage our now 250+ full time employees to use one full working day as a “community day.” For these days, employees are able to donate their time for a cause that’s close to their

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Diversity at SendGrid

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Today we are taking the next step in our diversity efforts by releasing our demographic figures. We may not be the first to do this, however we are glad to be part of the movement in the tech industry to make it more diverse and inclusive. By becoming transparent with our figures we hope to not only positively influence the industry as a whole, but also hold ourselves accountable to continually measure and take steps to improve.     We have a multi-pronged strategy to help change the diversity imbalance both internally at SendGrid and in the industry as a

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SendGrid TAMs Reach Out to Customers to Improve Their Email

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SendGrid is committed to customer success. One important element of that is our Technical Account Management team. So what are Technical Account Managers (or TAMs) doing for our customers? In addition to helping with the technical integration of the world’s largest cloud-based email platform, TAMs proactively monitor accounts for sending reputation and deliverability rates, they’re updated on all the latest ISP protocols, and they work directly with clients to make sure any issues are resolved as soon as possible. Reaching Out The SendGrid TAMs work with some of our highest-level clients to ensure their email programs are successful. One of the ways

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After 32 Years, Email Still Dominates

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Over the 32 years since email was invented, it’s grown in a way that few other technologies have. From something that was only used internally at organizations, email is now a necessity for everyone. As the world’s leading email delivery service, SendGrid is in a unique position to see how email continues to grow, and where it’s headed in the future. During 2013 and 2014, we collected data over two separate 10-day time periods, creating a data set of over 8 billion emails sent by more than 125,000 companies. From that data and from speaking with our own email experts,

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5 Years and 273 Billion Emails

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This summer, we’ve been celebrating the five-year anniversary of SendGrid. Part of that celebration has been looking at some of the major scaling milestones and accomplishments of our customers and the company through retrospectives, webcasts, and an infographic, all shared in part, below.  Scale A big part of helping our customers scale has been learning from our own growth. Since graduating from TechStars, SendGrid has grown from 3 employees to 250 and from 0 emails sent to 273 billion. Throughout this time, we’ve learned that reliability, support, and providing a powerful infrastructure are critical to supporting large email volumes–2% of

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Successfully Scaling Email: Inside Commissions Inc’s Record Setting Growth

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When we hit our 5th birthday last month, we started to talk a lot about scale. As we’re scaling as a company, (from number of employees to the volume of email we’re sending) our customers are scaling their businesses too. Our mission is to make sure that our customers have access to the infrastructure, technology, and personal attention they need to successfully, and continuously build their businesses. We have key programs in place so that we can ensure scaling success–like our 24/7 support team who are available via phone, chat, and email, actionable email analytics, and our expert Technical Account Management team.   We

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