Category Archives: Company

Update on Security Incident and Additional Security Measures

Posted on (0 Comments)

What Happened On April 8, the SendGrid account of a Bitcoin-related customer was compromised and used to send phishing emails. We initially believed that this account takeover was an isolated incident and worked with our customer to help them recover control of their account and minimize the damage of the attack. After further investigation in collaboration with law enforcement and FireEye’s (Mandiant) Incident Response Team, we became aware that a SendGrid employee’s account had been compromised by a cyber criminal and used to access several of our internal systems on three separate dates in February and March 2015. These systems

READ MORE »

Update on Recent BTC Attack: What Users Can Do To Prevent Attacks

Posted on (0 Comments)

Yesterday afternoon, the SendGrid account of a Bitcoin-related customer was compromised and used to send a phish, baiting them to transfer Bitcoins to multiple bad actor accounts, promising interest payments. We worked with the customer to help them recover control of their account and to minimize the damage of the attack. This incident was an isolated attack on one SendGrid customer. A NYT Bits Blog post has reported that users of other Bitcoin-related businesses have been targeted this week with phishing attacks via other email service providers as well. SendGrid encourages ALL of our customers to enable two-factor authentication, which can

READ MORE »

4 Tips for Providing Successful Email Support

Posted on (0 Comments)

SendGrid may be known for having an amazing support team, but how it achieves this competitive advantage may not be so obvious. I joined SendGrid about 6 months ago. Prior to this, I was leading technical support teams for some very large tech corporations. I know that some companies can spend more effort analyzing their service than they do delivering it. SendGrid’s got a world-class team and the secret sauce is really simple. I’ve broken it down to 4 primary elements: 1) Start by hiring tech savvy, customer service biased, smart people. We’ve had a lot of success bringing in

READ MORE »

Leveraging Local Communication Channels with Balihoo, SendGrid, and Twilio

Posted on (0 Comments)

When it comes to helping national brands like Geico, New Balance, and Ace Hardware leverage the power of local marketing, Balihoo knows that local, targeted email and local phone numbers for people to call are the best tools to use. Balihoo is a local marketing automation company that helps national brands execute marketing campaigns. Their platform provides brands with local communication channels like local websites, search engine marketing, and direct mail. To help them drive email and local phone solutions, they’ve been using SendGrid and Twilio. SendGrid Balihoo is a Marketing Solutions Partner at SendGrid–they’ve integrated their marketing platform with SendGrid’s

READ MORE »

Confirming Why SendGrid Built Its Own MTA

Posted on (0 Comments)

A number of people, both inside SendGrid and out, have asked me about our decision to build our own message transfer agent (MTA) versus using one of the commercial products that exist in the market. In light of recent market news concerning the merger of two commercial MTA vendors, I thought it would be a good time to share my thoughts on this. Back in the day In the very beginning, SendGrid used a modified version of Postfix, one of the most popular open source MTAs, to receive and deliver email. This worked pretty well until we started running into

READ MORE »

SendGrid’s Experience Converting Relay Service to Go

Posted on (0 Comments)

Last year I talked about SendGrid’s decision to use Go as our primary development language. For the most part this has affected only new services. Recently though, we have completed a rewrite of one of our highest load components to Go and I thought I would share the story and some of the lessons learned. Background As some background, almost a year ago one of our engineers who was helping to make the pitch of why we should use Go rewrote the service that handles final customer IP selection/transmission of data to remote SMTP servers as a proof of concept/example

READ MORE »

The SendGrid Wellness Initiative

Posted on (0 Comments)

During November and December, 65 SendGrid employees participated in the Sweat Equity Pursuit Challenge. Forming 8 teams, these employees competed against each other by tracking the duration and intensity of their workouts to rack up their points. The team with the highest average points per person after the six weeks won not only bragging rights but also $250 donated to the charity of the winning team’s choice. When the competition came to a close in December, Kara Bakarich, Chelsea Hart, Yev Irkhin, Carole Lundeen, and Kristi Walthall took home the prize! However, everyone who participated ended up logging a total of 1,177

READ MORE »