Customer Support
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Three Questions to Ask your SMTP Service Provider Before You Buy
8 days ago by Carly Brantz
Getting your emails delivered to your customers is imperative if you want them to respond to your messages. While employing an outsourced SMTP email server solution is the best choice due to its east of use and flexibility, before you make a final decision on who will take on the important task of handling your transactional email, make sure you ask the provider these three key questions. read more
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Customer Success Story: Pinterest Shares Interests with SendGrid and Finds a Great Email Deliverability Partner
23 days ago by Carly Brantz
Pinterest is a virtual pinboard that lets you organize and share all the beautiful things you find on the web. Pinterest has grown tremendously in the past year growing their user base by 50% month over month. As a result of their rapid growth, Pinterest’s small team of engineers was left with the task of managing the flow of millions of email through their systems, and the deliverability challenges that accompany high volume senders.
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Customer Success Story: Listia Trades Poor Email Delivery for Increased Engagement and Conversion
50 days ago by Carly Brantz
Listia is an online auction site where you sell your unwanted things and bid other people’s stuff using credits instead of real money. Listia relies on email to communicate with their users and since bidding is a real time function, it’s imperative for bid notifications, reminders and friend requests to reach their customer’s inboxes in a timely and reliable manner. However, when membership rose sharply, the 30% increase in emails being sent caused blocks at Hotmail and Yahoo!
These blocks had a domino effect. Users didn’t receive important emails and filed complaints. This ultimately led to a lack of user engagement and a lack of trust in the brand. Attempts to fix their deliverability issues on their own proved extremely time intensive and weren’t always successful. They turned to SendGrid to provide the expertise and tools to help them quickly identify, solve and prevent their email deliverability issues.
After implementing the SendGrid platform and performing a few key steps, Listia improved their email delivery by 25%. With increased delivery came increased engagement and conversion among their users as trust and reliability in the brand was restored. Read the entire case study to learn which key steps Listia implemented to improve their deliverability and what Listia Co-Founder and CEO, Gee Chaung had to say about the SendGrid platform.
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Customer Success Story: EZ Texting Transforms Customer Service Team into a Powerful Marketing Tool
55 days ago by Carly Brantz
EZ Texting is a text messaging solution for businesses, small groups and individuals. EZ Texting sends over 75,000 marketing and transaction email per month. Additionally, their customer service representatives and community managers send time sensitive transactional emails regarding account billing, security and more. However, they had zero visibility into how those emails were performing or if they were even reaching their customers. read more
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Customer Success Story: Glö Invites SendGrid to Become its Partner in Email Deliverability Management
63 days ago by Carly Brantz
Glö helps couples streamline their wedding planning by providing elegant paperless wedding invitations, save the dates and coordinating wedding websites with sophisticated RSVP technology. Glö sends over 18,000 emails each month, but about 30% of their email was routinely being undelivered by the ISPs resulting in numerous customer service calls and complaints from their users. While they tried to solve the delivery failures internally, they neither had the time nor the expertise to properly diagnose and fix their email deliverability issues. They needed a way to ensure that every paperless invite their customers sent to their guest lists got delivered to the inbox instead of the spam folder. read more
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Customer Success Story: NudgeMail Reminders Always Arrive with SendGrid Infrastructure
70 days ago by Carly Brantz
NudgeMail is an email based reminder service and task management system. Due to the nature of the service, Nudgemail users expect these email reminders to arrive immediately and without delay. However, these demands required an infrastructure that was scalable to their growth and that required little internal management from their staff.
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Customer Success: Gowalla Teams with SendGrid to Strengthen Their Business
78 days ago by Carly Brantz
Gowalla is a socially curated travel guide that helps users keep up with their friends and share their favorite places. Gowalla uses email delivery notifications and friend requests to their users so these emails need to arrive in the inbox on time and as expected. However, Gowalla started to experience email delivery failures that could not be resolved by their email provider. Their email delivery rates went down and they had zero visibility into their overall email metrics. They decided they need to make a change. read more
Three Questions to Ask your SMTP Service Provider Before You Buy
8 days ago by Carly Brantz
Getting your emails delivered to your customers is imperative if you want them to respond to your messages. While employing an outsourced SMTP email server solution is the best choice due to its east of use and flexibility, before you make a final decision on who will take on the important task of handling your transactional email, make sure you ask the provider these three key questions. read more
Customer Success Story: Pinterest Shares Interests with SendGrid and Finds a Great Email Deliverability Partner
23 days ago by Carly Brantz
Pinterest is a virtual pinboard that lets you organize and share all the beautiful things you find on the web. Pinterest has grown tremendously in the past year growing their user base by 50% month over month. As a result of their rapid growth, Pinterest’s small team of engineers was left with the task of managing the flow of millions of email through their systems, and the deliverability challenges that accompany high volume senders.
Customer Success Story: Listia Trades Poor Email Delivery for Increased Engagement and Conversion
50 days ago by Carly Brantz
Listia is an online auction site where you sell your unwanted things and bid other people’s stuff using credits instead of real money. Listia relies on email to communicate with their users and since bidding is a real time function, it’s imperative for bid notifications, reminders and friend requests to reach their customer’s inboxes in a timely and reliable manner. However, when membership rose sharply, the 30% increase in emails being sent caused blocks at Hotmail and Yahoo!
These blocks had a domino effect. Users didn’t receive important emails and filed complaints. This ultimately led to a lack of user engagement and a lack of trust in the brand. Attempts to fix their deliverability issues on their own proved extremely time intensive and weren’t always successful. They turned to SendGrid to provide the expertise and tools to help them quickly identify, solve and prevent their email deliverability issues.
After implementing the SendGrid platform and performing a few key steps, Listia improved their email delivery by 25%. With increased delivery came increased engagement and conversion among their users as trust and reliability in the brand was restored. Read the entire case study to learn which key steps Listia implemented to improve their deliverability and what Listia Co-Founder and CEO, Gee Chaung had to say about the SendGrid platform.
Customer Success Story: EZ Texting Transforms Customer Service Team into a Powerful Marketing Tool
55 days ago by Carly Brantz
EZ Texting is a text messaging solution for businesses, small groups and individuals. EZ Texting sends over 75,000 marketing and transaction email per month. Additionally, their customer service representatives and community managers send time sensitive transactional emails regarding account billing, security and more. However, they had zero visibility into how those emails were performing or if they were even reaching their customers. read more
Customer Success Story: Glö Invites SendGrid to Become its Partner in Email Deliverability Management
63 days ago by Carly Brantz
Glö helps couples streamline their wedding planning by providing elegant paperless wedding invitations, save the dates and coordinating wedding websites with sophisticated RSVP technology. Glö sends over 18,000 emails each month, but about 30% of their email was routinely being undelivered by the ISPs resulting in numerous customer service calls and complaints from their users. While they tried to solve the delivery failures internally, they neither had the time nor the expertise to properly diagnose and fix their email deliverability issues. They needed a way to ensure that every paperless invite their customers sent to their guest lists got delivered to the inbox instead of the spam folder. read more
Customer Success Story: NudgeMail Reminders Always Arrive with SendGrid Infrastructure
70 days ago by Carly Brantz
NudgeMail is an email based reminder service and task management system. Due to the nature of the service, Nudgemail users expect these email reminders to arrive immediately and without delay. However, these demands required an infrastructure that was scalable to their growth and that required little internal management from their staff.
Customer Success: Gowalla Teams with SendGrid to Strengthen Their Business
78 days ago by Carly Brantz
Gowalla is a socially curated travel guide that helps users keep up with their friends and share their favorite places. Gowalla uses email delivery notifications and friend requests to their users so these emails need to arrive in the inbox on time and as expected. However, Gowalla started to experience email delivery failures that could not be resolved by their email provider. Their email delivery rates went down and they had zero visibility into their overall email metrics. They decided they need to make a change. read more
