Category Archives: Best Practices

5 Questions to Ask When Troubleshooting Email Delivery Problems

Posted on (0 Comments)

Yikes! Your delivery rates are low and you don’t know what to do. Before you panic, remember that email deliverability is a tricky business. Accept the fact that there is always a chance that one of your campaigns will fall victim to the spam folder. Even the best senders meet with a delivery failure or two every now and then. To help, here are the 5 questions you need to ask yourself when troubleshooting email delivery problems. #1: Do you know your email sending reputation? You know this already, but it’s worth repeating. ISPs make filtering decisions based on your sending

READ MORE »

Email Reputation 101: IP Reputation vs. Domain Reputation

Posted on (0 Comments)

Email deliverability is influenced by a lot of factors, including signing your mail, keeping clean lists, sending wanted content, having a good sending reputation, and much more. Your sending reputation is how ISPs identify you as a legitimate sender. Every time you deploy an email campaign, you are providing them with valuable data that says whether or not you follow proper sending practices. There are two types of email reputation—IP reputation and domain reputation. Let’s take a look at the difference between the two and why paying attention to both is important. IP Reputation Email is sent from IP addresses,

READ MORE »

Personalized Music Metrics from Pandora

Posted on (0 Comments)

I love my music and I love great emails, so this Email Inspiration post was a no-brainer! Sometimes, an awesome radio station can be the thing that gets me through an 8 hour workday, and I know that I’m not the only one who feels this way. Looking around the office here at SendGrid, I estimate 90% of employees have headphones/earbuds in at any given time. What we’re actually listening to is a different conversation, but music is a staple around here. When I work with music on in the background, I sometimes don’t even pay attention to what’s playing on the

READ MORE »

How to Write an Email Call To Action (CTA)

Posted on (0 Comments)

You work so hard on your email strategy with one primary goal – to get a response. However, some subscribers continue to elude you. What if you could fix that with your call to action (CTA)? CTAs are one of the most important pieces of copy you write, but can sometimes be the most neglected. Instead of redesigning your entire email strategy, why not add to it? Re-examine your CTA to see if a few tweaks can give you the desired lift. We share several tips in our new guide How to Build a Strong Email CTA, but here some tips

READ MORE »

Spam as Overcommunication: Preventing Unsubscribes and False Spam Reports

Posted on (0 Comments)

As you continue to innovate your app, it’s easy to want to reach out and update your customers about your innovations as much as possible. Unfortunately, this can be a mistake. When you communicate too often with your recipient list, you can dilute the importance of your messages and annoy your recipients because you’re flooding their inboxes with information that may not be relevant to them. This frustration from over communication often leads to recipients re-thinking their subscription or even flagging you as a spammer. While you may only want to inform your list, recipients may not want all those emails.

READ MORE »

ABCs of ISPs Questions Answered!

Posted on (0 Comments)

We went back to school on Tuesday for our webcast ABCs of ISPs. Our presenters, Kristin Ferraro and Ryan Harris, not only shared some information on how to get delivered to the major internet service providers (ISPs), they also answered some great questions we were receiving live. Since everyone wasn’t able to see all those questions asked behind-the-scenes, we thought we’d pick a few of them to showcase below: What rate of spam could trigger Gmail to filter out messages? There are several factors that can go into Gmail taking the action to filter out messages. We believe it involves

READ MORE »

Email Delivery Failure: What Causes It?

Posted on (0 Comments)

Email delivery can be a frustrating business. You work hard to create emails that will capture your customers’ attention, and sometimes all of that hard work goes to waste. And despite your customers having asked to receive these emails, Internet Service Providers (ISPs—like Gmail, Yahoo, and AOL) and other filters can make can make 22% of them go undelivered. What’s a sender to do? First of all, it’s important to understand that it’s not personal. ISPs are just trying to sift through over 100 billion emails that are sent daily. This volume of spam makes it extremely difficult for ISPs to

READ MORE »