Author Archives: Warren Duff

About Warren Duff

Warren is a Marketing Copywriter at SendGrid, specializing in email and content best practices.


Articles Posted by Warren


Improve Your Email Program Instead of Focusing on Social

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Here’s the deal: email continues to outperform social media when it comes to customer engagement, and it doesn’t look like that’s going to stop anytime soon. According to the Radicati Group, there are more than 100 billion wanted emails sent everyday… and that number is expected to rise: According to Forrester Research, user interactions with companies on social websites peaks with Instagram at 4.21%, followed by Facebook at .07%, and Twitter at .03%. Those numbers only represent interactions, and they don’t necessarily mean that viewers took the next step to visit their website. Email, on the other hand, gets much

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The Top 7 Tech Posts of August and September

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Our tech posts are written by our developer evangelists as a way to inform readers about some of the great things they are doing. Oftentimes, this means hacks they’re working on using SendGrid, events they’re attending, or how they’ve used SendGrid with another great piece of tech. Over the last couple months, we’ve tracked our most popular technical posts, and we’ve compiled them here. Check out what people have been reading and learning about: 1. The SendGrid Ruby Gem and My Mama! by Eddie Zaneski – This introduction to the new SendGrid Ruby library also features a hack that Eddie created

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Spam as Overcommunication: Preventing Unsubscribes and False Spam Reports

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As you continue to innovate your app, it’s easy to want to reach out and update your customers about your innovations as much as possible. Unfortunately, this can be a mistake. When you communicate too often with your recipient list, you can dilute the importance of your messages and annoy your recipients because you’re flooding their inboxes with information that may not be relevant to them. This frustration from over communication often leads to recipients re-thinking their subscription or even flagging you as a spammer. While you may only want to inform your list, recipients may not want all those emails.

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SendGrid TAMs Reach Out to Customers to Improve Their Email

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SendGrid is committed to customer success. One important element of that is our Technical Account Management team. So what are Technical Account Managers (or TAMs) doing for our customers? In addition to helping with the technical integration of the world’s largest cloud-based email platform, TAMs proactively monitor accounts for sending reputation and deliverability rates, they’re updated on all the latest ISP protocols, and they work directly with clients to make sure any issues are resolved as soon as possible. Reaching Out The SendGrid TAMs work with some of our highest-level clients to ensure their email programs are successful. One of the ways

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After 32 Years, Email Still Dominates

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Over the 32 years since email was invented, it’s grown in a way that few other technologies have. From something that was only used internally at organizations, email is now a necessity for everyone. As the world’s leading email delivery service, SendGrid is in a unique position to see how email continues to grow, and where it’s headed in the future. During 2013 and 2014, we collected data over two separate 10-day time periods, creating a data set of over 8 billion emails sent by more than 125,000 companies. From that data and from speaking with our own email experts,

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Baligam Uses SendGrid to Send Over 18 Million Messages Each Month

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Founded in 2010, Baligam is Israel’s top daily deal site. Every day, they provide their subscribers with thousands of deals they can take advantage of. In order to do this, Baligam uses a few different SendGrid functions. Baligam’s primary emails consist of three different types of deal newsletters: daily, tourism, and flash sales. These newsletters are the source of Baligam’s customer communications and revenue. In addition to these marketing email communications, Baligam also uses SendGrid for their transactional email needs. User registration, subscription confirmation, password change notification, and shipping and order confirmation emails are all automatically sent through our SMTP

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DonorsChoose.org Raises Money for Teachers and Students in Need Through SendGrid Transactional Email

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We’re happy to announce a brand new case study of a great SendGrid customer: DonorsChoose.org. DonorsChoose.org pioneered crowd funding for charity in April 2000. Their online charity enables people to donate directly to teachers and students in need. Through DonorsChoose.org, teachers can ask for funding for classroom projects, people can donate directly to those projects, and students in need can be better educated. Email is one of the key ways DonorsChoose,org communicates with citizen donors and donation recipients alike. Over the last year, SendGrid’s email program has helped the online charity raise more than $10 million for classrooms around the

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