Author Archives: Warren Duff

About Warren Duff

Warren is a Marketing Copywriter at SendGrid, specializing in email and content best practices.


Articles Posted by Warren


What is an SMTP Server?

Posted on (0 Comments)

Just like our SMTP Service Crash Course, we’re revisiting one of the basic elements of email deliverability: the SMTP Server. Again, we teamed up with our own Nigel Dunetts, a SendGrid Support expert, to answer a few of the most common SMTP server questions. What is an SMTP server? Simply put, an SMTP server is a machine, or collection of machines, whose primary purpose is to send, receive, and/or relay messages between email senders and receivers. An SMTP server will have an address, or addresses, that can be set by the mail client or application that you are using, generally

READ MORE »

Checking In With SendGrid Email Support

Posted on (0 Comments)

SendGrid sends billions of email every month for thousands of customers, so it’s no surprise that our amazing support staff handles a ton of questions. Whether it’s helping new customers integrate or informing customers of changes to DMARC policies, they handle it all. We picked a few common questions SendGrid Support received over the last month to highlight here along with their answers: Technical Email Issues Why isn’t my email-to-sms working? If you’re considering sending large numbers of SMS messages to customers from your SendGrid account, you may run into some problems. The bandwidth for SMTP-to-SMS is very narrow because

READ MORE »

Looking Back: The Top Email Posts From June

Posted on (0 Comments)

We strive to provide helpful, interesting, and informative content about all things email on the SendGrid blog. In June, we touched on some great topics, including email security, email templates, and webhooks. In case you missed them, below is a wrap-up of the blog posts that we think you’ll find most helpful to your email campaign: SendGrid and the Future of Email Security Our Chief Security Officer, David Campbell, announced that SendGrid is now utilizing opportunistic TLS encryption to make sure that the mail customers send through SendGrid is secure. SendGrid’s Template Engine Tutorial We provided an online tutorial to guide

READ MORE »

My Email is Sending Spam! Now what?

Posted on (0 Comments)

From Inbox to the Spam Folder My email is sending spam! It’s the bane of any email campaign. Whether you’ve just started to send email, or you’re sending millions of emails each month, it’s never a good thing for messages to end up in the spam folder. If you’ve noticed more and more instances where your email is being considered spam, it’s time to make some changes. Fortunately, we have a 3-Step System to getting your email back on track and delivered correctly. Step 1 – Learn About Spam If your email is sending spam, get familiar with the top

READ MORE »

CAN-SPAM Compliance: Breaking it Down

Posted on (0 Comments)

Some of the most common questions we hear from customers are “What is CAN-SPAM Compliance?” or “What is the CAN-SPAM law?”. Fortunately, as experts in email deliverability, we’re here to help! We’ve put together an easy CAN-SPAM FAQ, and the steps you can take to make sure your email campaign is CAN-SPAM compliant. What is CAN-SPAM? CAN-SPAM is short for the CAN-SPAM Act of 2003, which is a law that was signed into effect to set rules for commercial electronic messages and provide recipients with the right to request that messages stop getting sent to them. Why should I care

READ MORE »

SendGrid Presents: Code Workshop

Posted on (0 Comments)

The following announcement comes from SendGrid’s Support team. One of our primary goals at SendGrid is to make integrating with our platform and sending email as easy as possible for our customers. To help you accomplish this, we’ve developed a new tool called Code Workshop. Code Workshop provides customers a place to test their code in multiple code languages. In addition to generating code examples, Code Workshop can be used to construct JSON content for use with SMTP API headers. SendGrid’s Code Workshop has two fields. In the first, you can enter all of your message information, including “to” and

READ MORE »

Turning Complicated Subjects Into Useful Posts

Posted on (0 Comments)

I have a confession. I am not a subject matter expert. I’m not an engineer, developer evangelist (aka genius), programmer, or product manager, and the last time I used HTML was on my MySpace page 10 years ago. Not only that, but before coming to SendGrid, I had no idea what happened to an email after you hit the send button. So, how do I take technical subject matter and create content about it that is interesting or useful to a technical audience? Below, I’ve outlined my process for overcoming obstacles and getting content out: Step 1 – Admitting I’m

READ MORE »