Mohammed Zahed is the Lead for the Support Incubator Team and a Senior Support Engineer. Aside from helping our awesome customers, he also leads a team focused on developing internal and external tools to help SendGrid's employees and customers. He loves to take advantage of his Masters in Artificial Intelligence to automate anything he can!
SendGrid Support is happy to share the results of our first open source project! Projects like this come from a set of Support Engineers who volunteer to be part of the Support Incubator, an internal team dedicated to creating automation tools for our support engineers and customers. This project will help customers configure their own private endpoint and database to accept Event Webhook data from their SendGrid account. Our Event Webhook gives our customers unique insight into their email program, by sharing data around 9 key email events: Processed Dropped Deferred Bounce Delivered Open Click Spam reports Unsubscribe EventKit Benefits…READ MORE »