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As SendGrid's Director of Customer Success, Amy runs a team of talented Technical Account Managers who work tirelessly to keep our customers' mail flowing to the inbox. Amy is passionate about helping customers solve their email deliverability problems so they can focus on what they do best. When not at SendGrid, Amy loves to do just about anything involving spending time with her family in the Colorado outdoors.
Last month, I had the pleasure of representing SendGrid at Totango’s second annual Customer Success Summit in San Francisco. This event marked an important milestone for SendGrid because it acknowledged our past dedication to customer success and our future promise to deliver even more in 2014. Embracing the Customer Experience The days of selling software, hoping customers don’t call for support and praying that they renew are over. Companies must prove their value everyday—all the time. Those who are embracing the customer experience and making decisions with customer success and not their company success in mind are the ones that…READ MORE »