Search Results for: spam

Canada’s Anti-Spam Legislation (CASL): FAQ

If you haven’t visited the content corner of SendGrid in a while, you may have missed some of the new content we’ve created around Canada’s Anti-Spam Legislation (CASL). Our delivery consultant, Jacob Hansen, hosted legal expert, Shaun Brown, in a CASL-focused webcast where we discussed what CASL is, what it does and doesn’t apply to, and what measures you need to put in place for your email program to be compliant. We received a ton of great questions that we summarized and submitted to Shaun for a quick webcast recap–check out Shaun’s answers below! CONSENT CLARIFICATION Is there a similar nation or state law

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Exceptions to Canada’s Anti-Spam Legislation (CASL)

Disclaimer: This is not legal advice. An equally important notion of being aware of what a law applies to, is knowing what it doesn’t apply to! We were lucky enough to host legal expert Shaun Brown from Nnovation LLP for our webcast CASL Compliance 101 to discuss a range of topics involving Canada’s Anti-Spam Legislation. For a thorough download from Shaun, check out our webcast byte below (just under 6 min) or for just a quick list of complete and partial exclusions scroll down!    Complete CASL Exclusions Personal/family relationship Inquiry or application Within organizations Between organizations with a relationship

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What Your Business Needs to Know About Canada’s Anti-Spam Legislation (CASL)

Since Canada’s Anti-Spam Legislation (CASL) was introduced last year, we’ve received a lot of questions from people that are confused and intimidated by the law. We hear you and we want to help! To assist with sorting through the legal jargon (and help prevent you from incurring any large fines), we’ve brought in an expert to provide the most up to date information about the law and to answer your questions. Join us on July 14th for our live webcast CASL Compliance 101: What Your Business Needs to Know About Canada’s Anti-Spam Legislation. Our legal expert Shaun Brown will guide our guests

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Spam as Overcommunication: Preventing Unsubscribes and False Spam Reports

As you continue to innovate your app, it’s easy to want to reach out and update your customers about your innovations as much as possible. Unfortunately, this can be a mistake. When you communicate too often with your recipient list, you can dilute the importance of your messages and annoy your recipients because you’re flooding their inboxes with information that may not be relevant to them. This frustration from over communication often leads to recipients re-thinking their subscription or even flagging you as a spammer. While you may only want to inform your list, recipients may not want all those emails.

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Tips and Tricks to Stay Out of the Spam Folder – Q&A #2

As we mentioned in the previous Q&A follow-up post, we received so many great questions during our webcast, Tips and Tricks to Stay Out of the Spam Folder, we had to wrap them up in two different blog posts. Even senders with the best intentions (sending wanted email) can end up in the spam folder. To finish off the Q&A, our presenter, and Senior Technical Account Manager, Melanie Rowe, took the second half of questions we received to answer: Q:  Do you need all three authenticating practices (DKIM, SPF, and DMARC)?  A:  The two main methods of authentication that you should implement are

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Tips and Tricks to Stay Out of the Spam Folder – Q&A

We had a crazy number of great questions during our webcast Tips and Tricks to Stay Out of the Spam Folder last week. So many that we couldn’t get to them all! Our kickass presenters Melanie Rowe and Rob Piers put their heads together to answer some remaining questions we didn’t have time to get to during the presentation. For today, we have Rob’s round of questions he decided to tackle: Q: Do you recommend Litmus for email testing? A: We do recommend ensuring your emails are optimized from a display perspective before sending them out in order to maximize readability

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Can’t Stay Out of the Spam Folder?

There is nothing more frustrating than being accused of something you’re not. So if you’re not sending spam, but keep ending up in the spam folder, we hear your pain and want to help! Even the smartest, best-intentioned senders can get caught in a dreadful spam trap or forget to whitelabel, so don’t beat yourself up. It happens. The good news is, we’ve created a webcast Tips and Tricks to Stay Out of the Spam Folder focused entirely on staying out of the spam folder and getting in the inbox. (Because we all know at the end of the day,

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