February 2011

Sendgrid at Inbox Love

email heart

InboxLove is almost here (tomorrow!), and we’re gearing up for what is sure to be a great conference.

Isaac will be speaking in the “No Inbox, No Love: The Future of Deliverability” panel, along with Tom Sather of Return Path, Charles Stiles from Datran Media, and Joshua Baer from OtherInbox. Of course, a number of amazing speakers will be discussing a variety of topics throughout the day – all along the theme of “The Future of Email”.

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Email Metrics That Matter

Events, Technical

We’ve been talking a lot about metrics lately. Over the last few weeks, we explained all the major metrics that companies use to gauge customer engagement (clicks, opens, etc.) and some other metrics that result from ISP requirements and other various reasons (bounces, blocks, etc.). **Note, we also updated Part 2 of our series of posts on metrics to include … Read more ›

Win Tickets to Inbox Love for Your Startup!


Inbox Love is a new conference from the folks at 500 Startups (Dave McClure, et al). It is keenly focused on the email industry and will explore intriguing topics related to “The Future of the Inbox.” We are really excited to be part of this unique event, and, as a sponsor, we’ve been given the privilege of inviting a few startups to join us…for free!

In order to select the lucky winners, we have decided to run a little contest that will (a) attract new feature ideas for our service and (b) gather stories about cool ways our customers are using our technology.

Want to get in on the action? Here’s what you need to do:

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SendGrid Customer Support: More of a Good Thing!


Announcing Extended Customer Support Hours.

For months, we’ve gathered feedback and observed the usage patterns of our rapidly growing customer base. Today, we’re happy to announce what you’ve been asking for: extended, full-service technical support hours!

Our new hours are 7am to 7pm MST, Monday through Friday.

Our users are often vocal about their experiences with our support team, as you can see from these comments from Seivan and Stephen:

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