Monthly Archives: February 2011

Sendgrid at Inbox Love

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InboxLove is almost here (tomorrow!), and we’re gearing up for what is sure to be a great conference. Isaac will be speaking in the “No Inbox, No Love: The Future of Deliverability” panel, along with Tom Sather of Return Path, Charles Stiles from Datran Media, and Joshua Baer from OtherInbox. Of course, a number of amazing speakers will be discussing a variety of topics throughout the day – all along the theme of “The Future of Email”. Related PostsUsing Facebook to Increase Your Email List Checking In With SendGrid Email Support Customer Success Story: Extole “Likes” SendGrid’s Deliverablity Expertise and

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Email Metrics That Matter

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We’ve been talking a lot about metrics lately. Over the last few weeks, we explained all the major metrics that companies use to gauge customer engagement (clicks, opens, etc.) and some other metrics that result from ISP requirements and other various reasons (bounces, blocks, etc.). **Note, we also updated Part 2 of our series of posts on metrics to include “Drops”. Last week, we had the opportunity to share this information in a presentation at the Metrics Marketing Bootcamp – a three-day workshop that was held on campus at the University of Colorado at Boulder for a group of about

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Win Tickets to Inbox Love for Your Startup!

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Inbox Love is a new conference from the folks at 500 Startups (Dave McClure, et al). It is keenly focused on the email industry and will explore intriguing topics related to “The Future of the Inbox.” We are really excited to be part of this unique event, and, as a sponsor, we’ve been given the privilege of inviting a few startups to join us…for free! In order to select the lucky winners, we have decided to run a little contest that will (a) attract new feature ideas for our service and (b) gather stories about cool ways our customers are using our technology. Want to

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Understanding Email Metrics (Part 2)

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Last week, we explored a number of email metrics in part one of this two-part series on data-driven email. This week, we’ll cover the rest of the metrics that SendGrid tracks for its users. You might consider these statistics to be a bit less sexy than clicks and opens, but they are certainly just as critical in painting a full picture of your company’s email campaign performance. Also, a reader of last week’s post asked if we knew of any resources for researching email metrics from a more general and less SendGrid-specific perspective. We’ve provided a few resources in the

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SendGrid Customer Support: More of a Good Thing!

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Announcing Extended Customer Support Hours. For months, we’ve gathered feedback and observed the usage patterns of our rapidly growing customer base. Today, we’re happy to announce what you’ve been asking for: extended, full-service technical support hours! Our new hours are 7am to 7pm MST, Monday through Friday. Our users are often vocal about their experiences with our support team, as you can see from these comments from Seivan and Stephen:

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