SendGrid's Email Deliverability Blog

From email deliverability best practices, to hackathon highlights, API tutorials, and everything in between, the SendGrid blog is your destination for all things email. Browse our most recent posts in the main feed or filter by category. Be sure to subscribe to the blog to get a daily digest of posts and reach out to us in the comments to let us know how we're doing.


SendGrid’s Approach to NPS: Specific Things We Do While We Keep Our Sights on What Matters Most

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SendGrid recently revamped its Net Promotor Score (NPS) system which needed a survey process that would a) capture a lot of data b) allow us to close the loop with customers in near real-time and c) analyze and report on the data. Matt Thelen, who manages SendGrid's Strategy, Research, and Insights initiatives provides tangible and specific examples of how this was achieved at SendGrid. Read More ›