Love Where You Work

SendGrid is growing really fast since launching in 2009, and we want you to be part of the awesome company we are building.

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No policies, just principles

We believe in the wisdom of the crowd where everyone has a voice. We strive to make decisions based on our principles and values.

Denver Post Award 2013 Denver Post Award 2014
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It's all about the culture

When you hire based on values and entrepreneurial spirit, you end up with a room of awesome people. It’s that simple.

Jensen
Lauren
Jovel
Silvia

"I joined SendGrid because the startup environment was always very appealing to me. And once I interviewed, I knew immediately that I wanted to work here. You’re going to work your butt off, but you’re going to love it. The culture is awesome, the management team is awesome, you are just going to have a great time."

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Made by Developers for Developers

Take a look at our Coderwall and meet some of our team members. Come help us build the next big thing. We are leading the charge, come contribute to our success.

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Benefits and Perks

Employee Happiness is in the fabric of our culture. The benefits we offer are a reflection of what matters most. You. SendGrid offers top-tier and multi-choice health insurance plans paying 80% of premiums for you and your family. We cover 100% of our Health Savings Account premiums in addition to funding it with $500 a year. There is also a Flexible Spending Account to accomodate everyones needs. Some of our favorite perks are below!

Monthly Stipends

We provide generous allowances for your cell phone, gym membership, and commuting / parking.

Stock Options

Act like an owner with generous equity.

401(k) Matching

We believe in helping you plan for retirement and like to help with it.

Free Lunch & Snacks

Enjoy lunch on us everyday you come into the office. Our office kitchens are also loaded with food!

We Invest in You

From tuition reimbursement, money for professional development, and conferences, we want you to grow.

Work/Life

Flex schedules, 3 weeks of vacation, all major holidays, unlimited sick time, personal day, parental leave, and a day off to volunteer in your community.

Our Founders

Isaacsaldana-400

Isaac Saldana

President

“I’d like co-workers to understand that the path to our goals is as important as the goals themselves.”

Timjenkins-400

Tim Jenkins

CTO

“You get to work on really challenging problems.. and there’s free beer.”

Joselopez-400

Jose Lopez

Web Architect

“We face an incredibly difficult problem to solve. Not only do we have to scale to meet our customers demands but also be a reliable solution.”

Office Location

Denver, CO

Enjoy working in the heart of LoDo, in Larimer Square. Like food? You’ll enjoy the Market every day for lunch on us.

Office Location

Boulder, CO

Start each morning inspired by the grandness of the FlatIrons, the energy of an emerging startup hotbed, and the place where SendGrid was born.

Office Location

Orange County, CA

A hop and skip from the happiest place on earth and the beautiful beaches of Southern California. We'll get your gas, food, and gym fees so you can be one of the happiest people at work.

Office Location

Redwood City, CA

Nestled in downtown Redwood City and a short walk from the train, a midwestern startup joins the heart of where it all started.

Current Opportunities

Engineering

We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

SendGrid’s Manager of Infrastructure Engineering will be a dynamic and inspiring technical operations leader with a passion for managing, mentorship, and influential leadership. The Manager of Infrastructure Engineering will grow and lead our talented team of Infrastructure Engineers, facilitate Agile methodologies and own, review and manage sprint planning in collaboration with executive staff and product management. You will also manage systems procurement and installation, as well as closely managing systems capacity. Your primary responsibilities will be to hire great people, mentor through regular feedback, and lead the team to consistently deliver, but you should also be able to dig in and solve hard technical problems and provide some technical guidance. To succeed in this role, you will have a passion for Agile and DevOps practices, fostering a culture of collaboration and innovation, and possess a strong background in the SaaS or PaaS space running in global physical data center environments. Ultimately your job is to ensure we have the reliability and capacity to support and scale a rapidly growing business.

SendGrid’s Infrastructure Engineering Team is responsible for building, maintaining, and scaling the network, storage, servers and data centers that serve as the bedrock of our services. Reliability, availability and performance are our mission, and we take great pride in providing world-class operations expertise at scale.

What You’ll Do

  • Successfully recruit, manage, motivate and mentor members of the core operations organization
  • Manage the procurement, installation and tracking of servers, network devices, appliances and other SendGrid infrastructure
  • Organize the team around making and meeting infrastructure commitments as well as proactively identifying areas where future capacity will be needed
  • Work closely with finance and the executive team to ensure we’re investing wisely in infrastructure
  • Collaborate with the software engineering, product, sales, and other operational teams to deliver high availability and rapid response
  • Build and manage operational and systems architecture to meet the future needs of our customers taking into consideration current and future technical standards
  • Ensure a high level of quality in SendGrid’s core infrastructure and operational processes
  • Continuously look for ways to improve the operations organization to increase throughput, improve quality, and continuously improve processes
  • Lead the core operations team utilizing Agile and DevOps methodologies, serving as Agile coach and Product Owner
  • Ensure your teams’ goals are aligned with company and keep them on track
  • Apply engineering best practices to operations and infrastructure management through design, development, testing, configuration reviews, and deployment of systems and components
  • Be the voice of the team within the business and communicate the company vision and goals back to the team
  • Provide inspirational thought leadership to the team in the areas of operations, DevOps and Agile best practices, industry direction and innovation
  • Collaborate with product management to ensure capacity alignment with our larger goals.  Successfully translate those requirements for our engineers so that they can deliver.
  • Nurture SendGrid/Engineering culture
  • Develop people within your teams towards career progression goals
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

  • BS in Computer Science, Engineering or other technical discipline
  • 5+ years of experience in a Technical Operations leadership role
  • 5+ years of management of technical teams of at least 6-10
  • Success at participating in cross-functional operations or DevOps teams; naturally collaborative but decisive when needed
  • Track record in building and sustaining high-performance teams
  • Ability to manage multiple projects, teams and schedules in a rapid-growth environment, to coordinate successful/timely releases and achieve quality objectives
  • Excellent written and oral communication skills
  • Humble servant leader with stellar people-management and conflict-resolution skills
  • SaaS product experience
  • Agile champion (ideally Certified Scrum Master or Certified Product Owner)
  • Ability to articulate ideas to technical and non-technical audiences
  • Superior analytical, evaluative, and problem-solving abilities

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now

QA at SendGrid is an awesome team where hunting down that one freaking bug that will diminish us in our customer’s eyes is our burning passion! We come together to drive quality from inception through to production in our delivery teams. We are detailed oriented, have a ton-o-energy around what we do and still have a blast in our organization! We giggle when we find holes, errors, omissions - because we know when we find it, our customers don’t have to worry!

You are an Influencer and will ensure departmental strategy is set and adhered to by guiding and shaping for your Focus Area level. Not just understanding risk based testing,  quality analysis, leadership, and management excellence but living it because it is part of your DNA.  You will nurture your team in professional growth, 1:1s, goal setting, and direct feedback.

What You’ll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Define organization and test infrastructure including procedures and standards
  • Create, obtain approval for, maintain and execute the master test plan for larger initiatives or when applicable
  • Define or advise on test policy within the QA leadership group
  • Create estimates for cross team initiatives
  • Monitor progress and communicates effectively with team and stakeholders, adjusting work distribution as needed
  • Acknowledge, anticipate and report on project risks
  • Recruit and assess employees
  • Maintain external contacts, always looking for the best talent to join The Grid
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

About You

  • BS in Computer Science, Engineering or other technical discipline
  • 7+ years of quality assurance / engineering work
  • 5+ years of engineering management of teams of at least 6-10
  • Success at participating in cross-functional teams; naturally collaborative but decisive when needed
  • Track record in building and sustaining high-performance teams
  • Ability to manage multiple projects, teams and schedules in a rapid-growth environment, to coordinate successful/timely releases and achieve quality objectives
  • Excellent written and oral communication skills
  • Humble servant leader with stellar people-management and conflict-resolution skills
  • SaaS product experience is a bonus
  • Agile champion (ideally Certified Scrum Master or Certified Product Owner)
  • Ability to articulate ideas to technical and non-technical audiences
  • Superior analytical, evaluative, and problem-solving abilities

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now

We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

SendGrid’s Manager of Software Engineering will be a dynamic and inspiring software product development leader with a passion for managing, mentorship, and influential leadership.  The Manager of Software Engineering will grow and lead our talented engineering team, facilitate Agile methodologies and own, review and manage sprint planning in collaboration with executive staff and product management. Your primary responsibilities will be to hire great people, mentor through regular feedback, and lead the team to consistently deliver, but you should also be able to dig in and solve hard technical problems and provide deep technical guidance. To succeed in this role, you will have a passion for Agile software development, fostering a culture of collaboration and innovation, and possess a strong background in the SaaS or PaaS space. Ultimately your job is to ensure we rapidly ship high quality software to support our scaling and growing business.

This role will be leading our automation, tools, and engineering team, known affectionately around the Grid as the Autobots.  You’ll be responsible for source control strategy, repository ownership, automated builds, automated tests, and automated deployments to all of our environments--dev, test, and production.  You’ll be using Jenkins, Docker, Git, Hubot, and other technologies to enable SendGrid’s software delivery teams to constantly increase their velocity without sacrificing quality.  If you’ve been looking for a chance to do full SDLC automation and an opportunity to really drive the state of the art in tools engineering, this is the role for you.

What You’ll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Successfully recruit, manage, motivate and mentor members of the software engineering organization
  • Collaborate with the product, sales, and ops organizations to deliver innovative, reliable products that delight our customers
  • Build and manage software system applications and architecture to meet the future needs of our customers taking into consideration current and future technical standards
  • Ensure a high level of quality in SendGrid’s software products
  • Continuously look for ways to improve the engineering organization to increase throughput, improve quality, and continuously improve processes
  • Lead multiple development teams within a nimble product development organization, utilizing Agile product development methodologies
  • Ensure your teams’ goals are aligned with company and keep them on track
  • Apply best practices to lead development teams through design, development, testing, code reviews, and deployment of features and components
  • Be the voice of the team within the business and communicate the company vision and goals back to the team
  • Provide inspirational thought leadership to the team in the areas of software development best practices, industry direction and innovation
  • Collaborate with product management to ensure a deep understanding of requirements and how they map to our larger goals.  Successfully translate those requirements for our engineers so that they can deliver.
  • Nurture SendGrid/Engineering culture
  • Develop people within your teams towards career progression goals
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

  • BS in Computer Science, Engineering or other technical discipline
  • 5+ years of software development of large distributed production systems
  • 5+ years of engineering management of teams of at least 6-10
  • 3+ years of experience automating complex build, test, and deploy frameworks
  • Success at participating in cross-functional development teams; naturally collaborative but decisive when needed
  • Track record in building and sustaining high-performance teams
  • Ability to manage multiple projects, teams and schedules in a rapid-growth environment, to coordinate successful/timely releases and achieve quality objectives
  • Excellent written and oral communication skills
  • Humble servant leader with stellar people-management and conflict-resolution skills
  • SaaS product experience
  • Agile champion (ideally Certified Scrum Master or Certified Product Owner)
  • Ability to articulate ideas to technical and non-technical audiences
  • Superior analytical, evaluative, and problem-solving abilities

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now

We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

SendGrid’s Manager of Software Engineering will be a dynamic and inspiring software product development leader with a passion for managing, mentorship, and influential leadership.  The Manager of Software Engineering will grow and lead our talented engineering team, facilitate Agile methodologies and own, review and manage sprint planning in collaboration with executive staff and product management. Your primary responsibilities will be to hire great people, mentor through regular feedback, and lead the team to consistently deliver, but you should also be able to dig in and solve hard technical problems and provide deep technical guidance. To succeed in this role, you will have a passion for Agile software development, fostering a culture of collaboration and innovation, and possess a strong background in the SaaS or PaaS space. Ultimately your job is to ensure we rapidly ship high quality software to support our scaling and growing business.

This Denver based role will focus on SendGrid’s next generation of marketing applications and tools.  A successful candidate will love making complicated workflows seem remarkably easy and appealing to people who are not developers by trade.  This is a full stack position, meaning a balance between frontend and backend technologies will be critical.

What You’ll Do

  • Successfully recruit, manage, motivate and mentor members of the software engineering organization
  • Collaborate with the product, sales, and ops organizations to deliver innovative, reliable products that delight our customers
  • Build and manage software system applications and architecture to meet the future needs of our customers taking into consideration current and future technical standards
  • Ensure a high level of quality in SendGrid’s software products
  • Continuously look for ways to improve the engineering organization to increase throughput, improve quality, and continuously improve processes
  • Lead our product delivery teams through vision definition, dependency planning and tracking,  strategic planning, impediment removal, training and coaching
  • Ensure your team’s goals are aligned with company and keep them on track
  • Apply best practices to lead development teams through design, development, testing, code reviews, and deployment of features and components
  • Be the voice of the team within the business and communicate the company vision and goals back to the team
  • Provide inspirational thought leadership to the team in the areas of software development best practices, industry direction and innovation
  • Collaborate with product management to ensure a deep understanding of requirements and how they map to our larger goals.  Successfully translate those requirements for our engineers so that they can deliver
  • Nurture SendGrid/Engineering culture
  • Develop people within your teams towards career progression goals
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

  • BS in Computer Science, Engineering or other technical discipline
  • 5+ years of software development of large distributed production systems
  • 5+ years of engineering management of teams of at least 6-10
  • Previous experience with email marketing applications
  • Strong working knowledge of various web application frameworks and templating engines
  • Experience with web testing methodologies and frameworks
  • Experience with search technologies and nosql datastores  
  • Success at participating in cross-functional development teams; naturally collaborative but decisive when needed
  • Track record in building and sustaining high-performance teams
  • Ability to manage multiple projects, teams and schedules in a rapid-growth environment, to coordinate successful/timely releases and achieve quality objectives
  • Excellent written and oral communication skills
  • Humble servant leader with stellar people-management and conflict-resolution skills
  • SaaS product experience
  • Agile champion (ideally Certified Scrum Master or Certified Product Owner)
  • Ability to articulate ideas to technical and non-technical audiences
  • Superior analytical, evaluative, and problem-solving abilities

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now
QA Analyst

Orange

The SendGrid Quality Assurance team has end-to-end responsibility for the SendGrid email delivery pipeline and SendGrid.com portals/apps/services.  Each individual delivery team works closely with the Product Manager, Engineering Manager and Operations to evolve existing sites, services and products, and deliver new ones.

As a QA Analyst, you will be integrated into a delivery team as a quality champion.  You will be responsible for driving quality from inception through to production, ensuring that software and application changes produced meet user requirements, are bug free, and do not affect the production environment adversely.

In this role you will also be working closely with Developers, other QA Analysts, Technical Project Managers and Product Owners to flesh out new requirements along with providing meaningful inputs to improve the overall software quality of our products.

What You’ll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Analyze the test basis (documentation, prototypes, conversations, architecture designs etc.) for testability
  • Champion the risk-based testing and QA standards within the delivery team
  • Design and develop the QA strategy for sprints, and ensure quality testing of stories, integration touch points, and deployments from inception to production
  • Collaborate, not just within your delivery team, but across teams and disciplines to ensure quality is in the forefront of all we do
  • Participate in all Agile ceremonies with your delivery team and provide appropriate feedback
  • Create test specifications, logical and physical test cases, starting situations and test scripts
  • Check and assess test results
  • Execute checks and investigations of designs (static testing)
  • Manage defect process from identifying and recording through to closure
  • Maintain traceability matrix
  • Identify automation candidates and work to have automation completed
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

About You

  • 5+ years of manual software testing experience, including thorough understanding of SDLC processes, Agile methodologies and quality assurance principles and best practice
  • Experience in web and API testing (full stack)
  • Ability to perform testability review of the test basis and provide timely feedback
  • Preserve testware using test management systems
  • Understanding of risk-based testing methodology
  • Experience with automation tools a plus

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now

SendGrid is looking for a talented and passionate individual to help manage our world-class SaaS email delivery infrastructure. You will be part of a team that ensures the reliability and performance of a large and diverse tech stack. You will directly engage with development teams to provide Ops-relevant advice and feedback, and serve as an information conduit back to other Ops team members. Additionally, you will continually improve the velocity of our deployment pipeline through automation and monitoring.

What You’ll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Take personal responsibility for the availability and reliability of our world-class service
  • Use configuration management tools to automate SendGrid infrastructure
  • Identify key system metrics and ensure adequate monitoring coverage for new and existing services
  • Author tools that reliably manage infrastructure. We're looking for someone to write clean, testable, reusable code
  • Write maintainable code with extensive test coverage
  • Support our existing production cluster management system while you improve it
  • Work on our server image configurations, collaborating with core server engineers to optimize for task performance, reliability, failover and scale
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

  • Computer Science / Engineering degree or equivalent experience
  • You don’t just learn how things work, you learn why
  • You pick up new languages and technologies quickly
  • You don’t believe in problems that cannot be solved
  • You can perform 'guerrilla capacity planning' for internet service architectures
  • You have great communication skills
  • You proactively communicate blocks and risks
  • You have a passion for learning that drives you to work on things you’ve never done before
  • You have a wide breadth of knowledge, including familiarity and troubleshooting skills in all of the following areas:
    • Linux system administration
    • TCP/IP
    • Configuration management
    • Monitoring and metrics
    • Scripting (Ruby, Go, Perl, Python, Bash, etc)
    • SMTP protocol
  • You have extremely deep knowledge and experience in at least one of the following areas:
    • Chef
    • Ruby or Go
    • KVM/libvirt
    • Kafka
    • ElasticSearch
    • Load balancing
    • Performance engineering (strace, dtrace, low-level performance debugging)
    • Service discovery

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now
Sr. DevOps Engineer

Redwood City

SendGrid is looking for a talented and passionate individual to help manage our world-class SaaS email delivery infrastructure. You will be part of a team that ensures the reliability and performance of a large and diverse tech stack. You will directly engage with development teams to provide Ops-relevant advice and feedback, and serve as an information conduit back to other Ops team members. Additionally, you will continually improve the velocity of our deployment pipeline through automation and monitoring.

What You’ll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Take personal responsibility for the availability and reliability of our world-class service
  • Use configuration management tools to automate SendGrid infrastructure
  • Identify key system metrics and ensure adequate monitoring coverage for new and existing services
  • Author tools that reliably manage infrastructure. We're looking for someone to write clean, testable, reusable code
  • Write maintainable code with extensive test coverage
  • Support our existing production cluster management system while you improve it
  • Work on our server image configurations, collaborating with core server engineers to optimize for task performance, reliability, failover and scale
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

  • Computer Science / Engineering degree or equivalent experience
  • You don’t just learn how things work, you learn why
  • You pick up new languages and technologies quickly
  • You don’t believe in problems that cannot be solved
  • You can perform 'guerrilla capacity planning' for internet service architectures
  • You have great communication skills
  • You proactively communicate blocks and risks
  • You have a passion for learning that drives you to work on things you’ve never done before
  • You have a wide breadth of knowledge, including familiarity and troubleshooting skills in all of the following areas:
    • Linux system administration
    • TCP/IP
    • Configuration management
    • Monitoring and metrics
    • Scripting (Ruby, Go, Perl, Python, Bash, etc)
    • SMTP protocol
  • You have extremely deep knowledge and experience in at least one of the following areas:
    • Chef
    • Ruby or Go
    • KVM/libvirt
    • Kafka
    • ElasticSearch
    • Load balancing
    • Performance engineering (strace, dtrace, low-level performance debugging)
    • Service discovery

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now

SendGrid is looking for a talented and passionate individual to help manage our world-class SaaS email delivery infrastructure. You will be part of a team that ensures the reliability and performance of a large and diverse tech stack. You will directly engage with development teams to provide Ops-relevant advice and feedback, and serve as an information conduit back to other Ops team members. Additionally, you will continually improve the velocity of our deployment pipeline through automation and monitoring.

What You’ll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Take personal responsibility for the availability and reliability of our world-class service
  • Use configuration management tools to automate SendGrid infrastructure
  • Identify key system metrics and ensure adequate monitoring coverage for new and existing services
  • Author tools that reliably manage infrastructure. We're looking for someone to write clean, testable, reusable code
  • Write maintainable code with extensive test coverage
  • Support our existing production cluster management system while you improve it
  • Work on our server image configurations, collaborating with core server engineers to optimize for task performance, reliability, failover and scale
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

  • Computer Science / Engineering degree or equivalent experience
  • You don’t just learn how things work, you learn why
  • You pick up new languages and technologies quickly
  • You don’t believe in problems that cannot be solved
  • You can perform 'guerrilla capacity planning' for internet service architectures
  • You have great communication skills
  • You proactively communicate blocks and risks
  • You have a passion for learning that drives you to work on things you’ve never done before
  • You have a wide breadth of knowledge, including familiarity and troubleshooting skills in all of the following areas:
    • Linux system administration
    • TCP/IP
    • Configuration management
    • Monitoring and metrics
    • Scripting (Ruby, Go, Perl, Python, Bash, etc)
    • SMTP protocol
  • You have extremely deep knowledge and experience in at least one of the following areas:
    • Chef
    • Ruby or Go
    • KVM/libvirt
    • Kafka
    • ElasticSearch
    • Load balancing
    • Performance engineering (strace, dtrace, low-level performance debugging)
    • Service discovery

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now
Sr. Network Engineer

Boulder, Denver, Orange, Redwood City

SendGrid is seeking a Senior Network Operations Engineer to support and implement our ever-growing global infrastructure. The ideal candidate is adept at providing world class operational support to enterprise network environments.

You will perform day-to-day operational duties and be an escalation point for other support teams when needed. You will also serve as a key resource on projects, working directly with project managers to implement network related technology solutions.

What You’ll Do

  • Ensure all global production network environments and related systems and services are available 24/7
  • Planning, implementation, supporting, and maintaining switches, firewalls, routers, proxies, wan accelerators, data center, and networking infrastructure to prevent productivity and data loss
  • Perform daily system monitoring and environmental health checks
  • Troubleshoot and remediate issues impacting WAN, LAN and internet connectivity
  • Troubleshoot and remediate issues impacting the operation of the network infrastructure
  • Assist in design, documentation, configuration, integration, and installation of complex network infrastructure
  • Evaluate and recommend emerging technologies, systems engineering and architecture standards and strategies to increase reliability and manageability and provide training
  • Provide 24/7 on call support as part of an on call rotation
  • Perform other related duties as assigned
  • Adapt quickly to a rapidly evolving, high growth network
  • Identify network inefficiencies and develop innovative solutions (i.e. optimize the network in every way possible)
  • Operate the network utilizing SDN and code
  • Develop automated methods to troubleshoot and remediate network events and minimize operational complexity
  • Identify and mitigate packet loss and latency
  • Contribute to and implement future architectures
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

  • Understanding of WAN, LAN, DMZ, VPN’s, TCP/IP, DNS, VLANs, etc. in a distributed environment
  • Understanding of LAN/WAN technologies - OC3, DS3 / E3, MPLS, DWDM, Metro Ethernet
  • Expert understanding of configuration, design and troubleshooting routing protocols including BGP, iBGP, OSPF, and MPLS
  • Knowledge of computer security systems, applications, procedures, and techniques
  • Understanding of load balancing techniques, products, and technologies - F5, HAproxy
  • Highly motivated and self-driven, capable of working with little instruction to resolve demanding tasks, as well as work with internal teams
  • Able to implement complex projects and time-sensitive tasks under minimal supervision
  • Network certifications (Juniper, Cisco) (preferred)
  • Expertise in TCP, IP[v4|v6], and related protocols
  • Extensive experience with BGP and VRFs
  • Experience with Layer 2 protocols and overlay networks (LACP, MLAG, VXLAN, etc.) required
  • Experience troubleshooting stateful packet flows and common network protocol operation
  • Knowledge of Linux/Unix and scripting with Python, Ruby, or other languages required
  • Automation experience with Puppet, Chef, Ansible strongly preferred
  • Experience working in a multi-vendor network environment (Juniper, Arista, F5, Palo Alto)
  • Experience with Global and Local Server Load-Balancing (GLB/SLB)
  • Deep knowledge of datacenter virtualization (KVM/OpenStack/OVS, etc.) a plus
  • Bachelor’s Degree in Computer Science or Computer Engineering a plus
  • Excellent time management and communication skills
  • Ability to participate in a regular on-call rotation

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

As a software engineer at SendGrid, you will work on a small, versatile and passionate team, tackling new problems as we continue to push our technology forward. You will design, test, deploy and maintain software solutions that solve developers’ problems at-scale. You will have the opportunity to write mission-critical code that enables us to achieve our goal of simplifying communication between businesses and their customers.

What You'll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Develop new, innovative, scalable services & APIs that have millions of requests per day
  • Build highly dynamic full stack applications for our customers
  • Build and enhance products that empowers businesses to share exciting news, events, and offers with their customers
  • Develop reliable, distributed services that scale dynamically in the cloud
  • Research and implement technology solutions for reliable highly distributed, high transaction services
  • Work in a dynamic team environment with short turnaround times, developing and maintaining a high quality code base
  • Contribute to continuous improvement of software development best practices in the areas of tools, languages, and APIs
  • Continued growth through developer conferences and technical training
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

  • BS, MS, or PhD in Computer Science, related technical discipline or equivalent experience
  • 6-9 years in software development
  • 2+ years programming experience server-side frontend preferred
  • A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and architecture, and OO design
  • Experience with service oriented architecture
  • Strong analytical and problem solving skills
  • Self motivated, works well without supervision, sees commitments through completion
  • Ability to work and participate on a team in an open collaborative environment
  • Strong communication skills, ability to express technical concepts in verbal and written form
  • Write clean, efficient code

Bonus Points

  • Experience in Go (Golang)
  • Experience scaling services/systems
  • Knowledge of Linux

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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Sr. Software Engineer - Platform

Boulder, Denver, Orange, Redwood City

We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

We are building an Internal Platform Team to drive SendGrid’s evolution to the next level of technological sophistication.  This team’s primary objectives are all rooted in the need to give SendGrid the ability to scale to extreme volumes.  You will be supporting high-volume data pipelining, providing a scalable and fault-tolerant platform that enables the email sending engine, and supporting the core network services which all SendGrid products are built on.  Your team will focus on developing and maintaining multi-datacenter managed systems for the flow, processing, and storage of massive amounts of data.   You will develop scalability and reliability strategies for handling a large user base and billions of messages per day.

What You’ll Do

Your goal is to improve the way we do things, not just keep up with the things we need to do. As a member of the Internal Platform team, you will be part of a small, versatile and passionate group empowered to push the state of the art in SendGrid’s platform forward. This will include, but is not limited to:

  • Help create an environment that fosters excellence in engineering and personal growth for members of your team
  • Provide solutions that help scale infrastructure and operations needs
  • Focus on system manageability and configuration, failure conditions, and high availability
  • Build/enhance real time data ingestion to support billions of events per day
  • Enhance architecture to efficiently and reliably handle large messages and large workloads at scale of billions of messages per day
  • Make a BIG impact by coding daily and leading from the front to realize design goals.
  • Work with the tech lead to provide short turnaround times and ensure the team is developing and maintaining a high quality code base
  • Work with product owners and project managers to maintain an effective agile development team
  • Actively work with teams across the Engineering department to develop and implement data architecture, interprocess communication, and other core elements that enable delivery teams to provide scalable and reliable features

About You

  • 6-9 years experience in software development
  • Experience implementing complex software in the Go programming language.
  • Strong knowledge of system software architecture of large distributed systems
  • Experience in common data processing architectures such as Lambda Architecture
  • Experience in live production systems
  • A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and architecture, and OO design
  • Have a vast knowledge of software design patterns, testing methodologies, open source projects and frameworks.
  • Ability to take ownership of projects as point of contact and ensure follow through on stakeholder needs
  • Success at participating in cross-functional development teams; naturally collaborative but decisive when needed
  • Ability to articulate ideas to technical and non-technical audiences
  • Superior analytical, evaluative, and problem-solving abilities
  • Self motivated, works well without supervision, sees commitments through completion
  • Knowledge of Linux is required

Bonus Points

  • Experience designing and implementing eventually consistent storage or other form of data conflict resolution strategy
  • Knowledge of and experience implementing various network protocols
  • Security and cryptography
  • Chef or other deployment automation framework
  • Vagrant

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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Technical Project Manager

Denver, Orange

We are looking for a talented Technical Project Manager to enable the SendGrid Operations Team to design, deliver and maintain the infrastructure that allows our customers to send more than a billion email messages a day through the SendGrid platform. Operations is responsible for keeping the SendGrid infrastructure highly available, and for providing an environment that enables our development teams to produce high quality, scalable products as efficiently as possible. Upcoming projects include major network upgrades, a network topology redesign, frequent data center expansions/migrations and support for dozens of projects and initiatives underway by other parts of the business.

What You'll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Facilitate open and efficient communication about Operations work across all SendGrid teams and business levels
  • Work with Engineering Managers and Directors to balance new feature requests with ongoing SendGrid platform improvements
  • Work with Operations Managers to estimate project/feature work and ensure the teams aren’t oversubscribed for quarterly or yearly commits
  • Manage both agile and waterfall projects for Operations teams
  • Clearly communicate blockers, dependencies, risks, and current status to all stakeholders for Operations projects, including escalating through levels of management when necessary
  • Adapt project/feature plans quickly to changing business priorities and evolving technology solutions and ensure that these changes cause minimal velocity drag
  • Manage and track equipment inventory for our growing number of data centers
  • Ensure the teams are working in a collaborative and positive environment, and help to make adjustments where needed to keep a positive team environment
  • Constantly find ways to improve tools, processes and efficiency across all Engineering teams
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

About You

  • A proven track record of managing technically complex, cross-organizational, multi-stakeholder projects
  • You have obsessive follow-through; you hate to let a ball drop
  • You can see looming process and coordination problems early, and take steps to mitigate them
  • You are experienced enough to know when to step in on a project, and when to leave it alone
  • You know how to make process changes gently and incrementally
  • You can communicate effectively with a diverse set of on-site and remote people
  • Technical experience and expertise sufficient to understand and contribute to technical discussions
  • Bachelor's degree or equivalent experience
  • Agile certification and PMP preferred

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now

Product

Are you a talented and experienced Product Manager?  Are you passionate about creating mutually beneficial partnerships?  Are you looking for a situation where you can drive the next phase of an exciting company’s growth?  If so, read on.

About You

You have 4+ years of experience in Product Management, preferably with significant partnering expertise.  Email industry experience is also a plus. You also have the following capabilities:

  • Market Facing – You seek to “get out of the building”.  You seek deep understanding of the market and are adept at identifying adjacent market opportunities.   You thrive in front of partners & customers and use every external interaction to help inform your product decisions.
  • Strategic – You are able to absorb multiple internal and external inputs and use that information to define partner product strategy and prioritize your backlog.  You are able to make difficult priority calls based on data and analysis.
  • Git ‘er Done – You love building quality products with stunning user experience and ease of use.  You are comfortable serving as a Product Owner within an Agile Scrum environment.  You are technical enough to convey detailed requirements to engineering with credibility and conviction.
  • Cross Functional Leader - You can pull the right levers internally & externally to get your product supported, marketed, and sold.  You communicate clearly and crisply.  You develop trusting relationships internally & externally and can rally stakeholders at SendGrid and partner companies to ensure your product achieves market success.

What You’ll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Understand the market through partner & customer interviews, usability testing, competitive analysis, and market research
  • Create and execute product roadmaps that align with company strategy
  • Serve as Product Owner for the Partner-focused scrum team, managing and prioritizing backlogs, ensuring the right product gets built.
  • Work internally & externally to ensure products are successfully launched and get real customer usage
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now

Marketing

Director of Business Development

Denver, Redwood City

This role will lead and manage the SendGrid business development function, responsible for driving the strategy, operations and revenue growth of SendGrid’s strategic partnerships and alliances channel and leading the assessment and implementation of new strategic business development opportunities that support long-term growth (such as international expansion or joint ventures).

What You’ll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Lead and execute the SendGrid strategic partnerships and alliance strategy and operational plan
  • Identify, acquire and manage an expanding “network” of strategic reseller partners that resell our services to their customers and generate partner-attributed ARR
  • Build and manage a partner “marketplace” for SendGrid customers can “buy” partner tools and services and generate partner-attributed ARR
  • Deliver on planned partner-attributed ARR from the partner channel
  • Build, manage, lead and inspire a partner team composed of partner relationship managers, onboarding specialists and cross-functional partners from product and engineering
  • Negotiate favorable contracts and agreements with partners
  • Effectively report on progress and value to senior leaders and beyond
  • Travel frequently to partner locations for business reviews and sales process
  • Manage the partner operating budget according to plan
  • Represent the SendGrid values appropriately
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

About You

  • Typically, 15+ years experience in a business development, partnerships or channel management role
  • 5+ years of experience and successful track record of owning and driving a “partner-attributed” revenue target
  • 5+ years of experience in planning and executing a comprehensive technology-based partnership and alliance strategy and operational plan
  • 3+ years of experience in building and operating a technology platform partner “marketplace” of tools and services that are sold to the platform’s customers
  • 3+ years experience in planning and executing partner-driven global expansion strategies.
  • A passion for driving growth through partners by creating win-win strategies
  • Personable, outgoing and partner-oriented – enjoy interacting with others in professional and social settings
  • Excellent communicator – Via the written and spoken word. Comfortable speaking one-on-one and in front of large groups
  • Independent, responsible and self-motivated, but part of a Team – You’ll work as a key member of SendGrid’s marketing and sales teams, collaborate with community development, engineering, product management and customer success to succeed
  • Willingness to travel - You should expect to be on the road multiple times per month
  • An internal drive to be more awesome every day

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status

Apply Now

Revenue

SendGrid is looking for a highly motivated sales development representative to support our senior and strategic account executives. Our ideal candidate is a team player and can think outside of the box. Creativity & strategic thinking are huge plus. Open to change and excited to be a part of a growing, scaling company.

What You'll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Support strategic & senior sales reps on inbound & outbound efforts and strategies
  • Effectively research, conduct needs analysis & set appointments for sales reps
  • Attend calls with prospects; handle the handoff/introduction to the sales rep
  • Attain and exceed all sales goals by setting appointments with qualified leads through phone calls, emails, LinkedIn and other methods
  • Accurately enter, update, and maintain prospect information in SalesForce.com
  • Attend sales and product training and develop proficiency in SendGrid, as well as a basic understanding of the cloud based email infrastructure industry
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

  • Prior experience in new business generation through cold calling strongly preferred
  • Flexible and adapts to change easily
  • Ability to quickly develop relationship and establish credibility through consultative needs based conversation
  • Ability to think on your feet to creatively solve our customer business needs
  • Exceptional and persuasive communication skills, both verbal and written
  • Demonstrated ability to work well in a fast paced, team environment
  • Must be comfortable meeting and exceeding monthly quotas and handling rejections
  • Must have a positive attitude, confident, and desire to be the best
  • Experience with SalesForce.com is preferred
  • 4- year college degree is highly preferred

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now

Support

SendGrid is growing and looking to hire a new Associate Support Engineer who is passionate about customer support. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about our service. If you are technically savvy, customer focused, and have outstanding verbal and written communication skill set, keep reading!

What You'll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Provide product support for common customer inquiries received via the telephone, email and chat.
  • Assess the nature of product or service issues and resolve basic support problems.
  • Log customer interactions and tag/categories issues accordingly.
  • Escalate complex issues to more senior Support staff.
  • Perform general tasks and completes routine assignments.
  • Identify ways for improving existing process and procedure.
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

About You

  • High Energy, optimistic outlook and positive attitude
  • Empathetic approach to troubleshooting and customer service
  • Quick learner, willing to take initiative, and has great follow through
  • Strong listening skills and analytic abilities
  • Introspective with passion for self improvement
  • Passion for applied learning in a fast paced environment
  • Strong problem solving skill set, creatively
  • Communicates based on what is heard, not just what is said
  • Motivated by challenges
  • 1-2 years providing professional customer and/or technical support
Apply Now

Business Operations

The Director of IT will be responsible for managing the technology enablement and infrastructure of the company and providing direction and mentorship to our IT Operations Engineers. Responsibilities will include defining and executing a high level strategy to drive efficiency and effectiveness of SendGrid’s corporate technology infrastructure.  The IT department supports a heterogeneous end user environment consisting of Mac, Windows and Linux end users across several geographically disparate corporate sites. This role will also manage corporate communications including VoIP, teleconferencing, VPN, and secure distributed networking to ensure efficient, seamless and scalable operations throughout a distributed location environment.

We are looking for someone with strategic experience designing robust solutions that scale, a penchant for solving tough technical problems, dedication to ensuring high-availability and a natural ability to fit into our dynamic, fast-paced culture.  This person will help take IT Operations from being reactive to being the proactive technology leaders across SendGrid’s technology ecosystem.  

What You’ll Do

  • Lead SendGrid’s IT team, including vision and mission, performance management, coaching, prioritization, maintaining team budget and project management  (Agile/Kanban experience preferred)
  • Be a key leader in defining and delivering on SendGrid’s longer-term technology infrastructure strategy, with a strong emphasis on security and scalability
  • Lead company-wide efforts by working collaboratively across the business to improve the effective use of technology
  • Run integration and development projects to ensure that data can flow freely and securely between systems to facilitate data driven decision making for the business
  • Work with Operations to ensure that our IT strategy for production data centers is in line with company wide objectives and aligned by financial constraints.
  • Configuration, deployment and desktop support of Mac OS X, Windows and Linux systems
  • Administration of corporate IT servers and infrastructure
  • Acquire and configure desktop machines and infrastructure equipment
  • Train end-users on best practices, new software and policies
  • Setup and maintain remote office infrastructures including network, video-conferencing and phone systems
  • Some travel will be required
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

About You

  • Ten to Fourteen years of experience with at least five years management responsibility
  • Previous work experience in a late stage start-up/quickly scaling business is a plus
  • Strong documentation ethic – capable of maintaining and authoring internal procedure & policies
  • Ability to thrive in a fast-paced startup environment while maintaining awareness of the larger organization
  • Excellent communication skills, capable of explaining highly technical problems in "plain" English
  • Ability to perform well and keep the team motivated under-pressure and tight timelines
  • Extensive business knowledge with comprehensive understanding of the functional area.
  • Ability to recognize the right tool for the right situation/problem, equal weighting of both commercial and open-source solutions
  • The ability to take initiative, solve problems, make big decisions, take risks and communicate effectively
  • Experience managing data center operations at scale
  • Values Oriented - Live by and champion our cultural values of Happy, Hungry, Honest, and Humble.
  • Visionary - Create a vision, a picture of the future, of where they want to take the organization.
  • Inspirational - Once a vision is established, inspire everyone in the company to get onboard.
  • Strategic - Clear and directly face the strengths and weaknesses of their own organizations, as well as external opportunities and threats.
  • Tactical - Bottom-line oriented and extraordinarily committed to results.
  • Focused - Achieve what they set out to do before launching new initiatives.
  • Collaborative - A keen ability to drive or support cross-functional projects and decisions.
  • Persuasive - Bring others to their point of view using logic, reason, and emotion.
  • Likeable - People-centric and display high degrees of emotional intelligence, and thrive on finesse and likeability.
  • Decisive - Make decisions quickly -- often with incomplete data.
  • Ethical - Direct and straightforward. Set clear performance expectations and hold people accountable.
  • Open to feedback - Open and dedicated to lifelong learning. Seek feedback about their performance through direct conversations and objective tools such as 360-degree reviews

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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Reporting to the Head of People Operations and partnering closely with company leadership, the Director of Talent is a critical new role focused on driving SendGrid’s success through its people. This person will serve as a member of the company’s director-level leadership team and be responsible for institutionalizing human capital excellence through the alignment of Talent Acquisition and Talent Development in a fast-paced, high growth environment. This person will wake up every day thinking about how to drive the most effective human capital programs that will help SendGrid achieve its strategic growth objectives.

What You’ll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Provide leadership, coaching, and management to the Talent Acquisition and Talent Development teams; continuing the development and increasing the alignment across a talented group of Business Partners, HR Program Managers and Recruiters
  • Coach and partner with business leaders to ensure they have the support needed to navigate change management to achieve the company’s strategic business objectives
  • Demonstrate your exceptional talents at putting the people first, and being as clear and transparent as possible with strategic communications; helping others understand how people decisions get made
  • Monitor the pulse of the employees to ensure a high level of organizational health, development, recognition, engagement, and retention
  • Design and implement progressive new approaches, policies, and procedures to effect continual improvements and increased effectiveness of our people
  • Mature a high performing talent acquisition program with a focus on strategy, attracting and hiring the best talent in the market, employment branding, workforce diversity, processes and metrics, and innovation
  • Mature a high performing talent development program with a focus on strategy, business partnership, organizational development, training, and employee success.
  • Manage multiple priorities simultaneously with a bias for results and execution
  • Offer thought leadership internally and externally regarding organizational and people related strategies
  • Provide insightful data to guide decision making and offer proactive solutions
  • Solve problems and get to the root cause of any issue, no matter how complex, and design and quickly implement solutions that cut across multiple disciplines
  • Maintain knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

About You

  • Bachelor’s Degree in Business, HR or related field required; MBA preferred
  • Typically, 10-14 years of progressive experience across Talent Acquisition and Talent Development with at least 5 years of leadership
  • Technology industry experience required
  • Scale-up stage experience leading teams through high growth and change
  • Compensation and Total Rewards expertise
  • Public company experience is appreciated
  • Experience operating in a rapid, complex, and feedback-driven environment
  • Capable of being a strategic player in one breath and diving deep the next
  • Strong knowledge of employment laws and end-to-end HR practices
  • Demonstrated success collaborating with top leadership
  • Exceptionally organized
  • Highly skilled cross-functional communicator
  • Goal-oriented, self-motivated and a stellar work ethic

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now

SendGrid is seeking a Senior FP&A Business Partner to support our product management, software engineering, and data center operation teams.  You will work closely with key executives to provide critical financial, analytical and integrated planning support across a wide arc of the product lifecycle.  You will play a vital role in ensuring that our internal product investment strategies are aligned to maximize value creation through detailed business case development and implementation of spend optimization strategies. Our company is making a major investment in operational excellence and in this role you will be a substantial part of that initiative.

You are an individual who possess a wide range of senior level financial, business and SaaS industry experience along with strong project and change management skills. You are excited to bring these skills and talents to a fast moving and collaborative working environment where you will a material impact.

What You’ll Do

Product Investment Decision Support

You will assist the Product management team in building business cases for investments in new products and new product features to ensure that we have a high level of confidence that we are making optimal resource allocation decisions.

Software Engineering Workforce and Efficiency Planning

You will partner with the software engineering leadership to build a resource allocation plan that will help ensure successful attainment of our product roadmap.

Data Center Capacity Planning and Asset Optimization

You will partner with our technical operations team to refine our forecasting of data center capacity needs and the supporting asset strategy. Additionally, you will work with that team to optimize the financial optimization of our data center spend through procurement and hardware implementation strategies.

Fiscal Oversight and General Financial Advisory Role

As the FP&A partner for several key executives in the company you will be the primary point of contact for a range of financial and business topics and projects. This will encompass such items as helping with their budgeting and forecasting activities to decision support and change impact analysis.

About You

  • Bachelor’s degree in Finance or Accounting required. MBA preferred.
  • 8+ years of progressive financial experience.  At least 5 year of that experience within an FP&A department is required.
  • Experience working in a technology/software (ideally SaaS based) company with exposure to product management, software engineering and data center operations.
  • Master level data manipulation and calculation skills: Blackbelt level Excel talents are a given.
  • Experience working with and driving consensus among senior level management
  • Project management experience: You are highly organized and can keep a project moving on schedule. Track record of prioritizing and managing multiple projects and priorities with tight deadlines
  • Generally very proficient working with data and financial systems such as NetSuite, business intelligence tools and corporate performance management software
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now

Customer Success

At SendGrid our customers experience and making them successful is one of our most important tasks. Given that our customers pay us over time customer growth and retention is vital to our long-term profitability. We will not be successful unless our customers are continuously receiving value from SendGrid.

This role’s primary responsibility is to ensure that our customers receive an outstanding customer experience. You will work with customers throughout the customer’s lifecycle to ensure customer receives maximum value from our solution. You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives.

The first and foremost responsibility of Customer Success is to be the customer advocate always and to drive usage and adoption as well as customer satisfaction as a whole. You make sure that customers take full advantage of all features and services that SendGrid has to offer.

What You’ll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Maintain world-class levels of customer retention, customer satisfaction, and ongoing customer engagement
  • Develop success plans and strategic business reviews for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations
  • Obtain an expert understanding of our products and services
  • Work with Sales and Support to ensure smooth hand offs from Sales to Support/Customer Success
  • Develop strong relationships with Engineering, Product and Operations to ensure cohesion and shared understanding of goals and initiatives
  • You work with support from your manager on pricing and contract negotiations using skills that balance customer and SendGrid perspectives
  • Work with customers on escalated issues to ensure the best possible experience
  • Mentor more junior members of the team
  • Expertise in driving new business growth through greater advocacy and reference-ability of your customers
  • Provide product demos, email consulting and promote new products within the SendGrid product portfolio
  • Work with the the rest of the Customer Success team implementing customer- focused initiatives designed to expand SendGrid’s revenue footprint, add business value to the customer, create and communicate best practices, and evangelize product value
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

  • 6-9 years experience in a customer facing role of a highly technical product
  • High technical aptitude
  • Intermediate Excel Skills
  • Motivated, goal-oriented, persistent
  • Skilled negotiator
  • Proven ability in account expansion
  • Passion for customer service
  • Problem solver
  • Excellent follow-up skills with great attention to detail
  • Team player
  • Lead by example, you are seen as a leader by your peers
  • You take charge in stressful situations and help guide others
  • 4 year degree

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now

Delivery

SendGrid is hiring a Spam Slayer for our kick-ass Compliance Department. You will be saving the world from spam by identifying unwanted email exiting SendGrid’s network. Daily you will interact with clients about email delivery problems they may be having. This communication occurs through tickets and occasional phone calls. You will provide guidance in changing a sender’s email practices for the better. You will terminate accounts for any clients who do not alter their email practices, or are found to be violating our Terms of Service or threatening our reputation.

We expect you to have a strong technical aptitude with an amazing non-jaded attitude.

What You'll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Save the world from spammers, specifically helping SendGrid identify senders causing damage to our reputation and to the email ecosystem
  • Provide world-class customer service with a solution-oriented mindset
  • Speak to clients through tickets and phone conversations in regards to their email program
  • Discern malicious emailers from ignorant senders that need coaching and education
  • Daily checking reports to identify spam and monitoring any rising trends
  • With your new eyes on the team we expect you to produce ideas which will help shape the compliance department
  • Creative and technical problem solving. You will be providing solutions for customer email delivery issues, preventing unwanted mail from exiting our system, and speaking on how to improve processes overall
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

About You

  • Willing to be identified as a superhero and yet still be humble
  • High-energy, non-jaded, optimistic attitude about life
  • You have an innate ability to talk to clients. Not only are you good at it, you thrive to provide solutions to clients
  • Able to work non-standard hours in a workweek
  • You are dynamic and enjoy quick changes in a fast paced work environment
  • Look forward to solving challenging problems
  • An understanding that you may occasionally be exposed to unfavorable content sent by spammers
  • Driven to make everyone's life better
  • A passion for the Oxford comma
  • Strives for self-improvement. So much so you work harder to make others lives easier
  • 2-3 years of customer service experience
  • You are a technology enthusiast. Your friends and family go to you to solve their technical problems

Double-Plus-Good Features to have

  • You have mad SQL skills
  • You have worked with other database systems and have previous analytical experience
  • When you run into a problem, you produce code to help solve that problem

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now

Internships

Founded in 2009, SendGrid is a Boulder based, industry-disrupting, cloud-based email service to solve the challenges of reliably delivering emails on behalf of our customers.  We deliver over 20 billion emails a month.

As a software engineering intern at SendGrid, you will work on a small, versatile and passionate team, tackling new problems as we continue to push our technology forward. You will use the latest technology stack, and learn best practices of software development in a real world setting.  You will be working alongside some of the best and brightest engineers in the industry. You will solve problems at scale, and have direct impact on building out the next generation of email products at our company.

SendGrid’s Marketing Campaigns team recently released a new and improved newsletter builder which empowers users to design campaigns as well as segment recipients all within a beautiful and intuitive interactive editor. The team has put in place a top-notch stack to allow for quick iteration and and implementation of industry-leading features.  

What You'll Do

  • Work with senior members of the Marketing Campaigns team to implement our new CSS/JS styleguide standards
  • Design and write modular and reusable React/Flux components
  • Deliver a highly polished user experience
  • Write solid unit tests to make sure our code works as expected
  • Design, architect, and develop a new marketing campaigns feature on top of our existing platform
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

  • Studying CS/HCI/UX or related technical discipline
  • Love JS/ES2015 and excited by all the rapid changes in the front-end dev space
  • Passionate about design and how it gets translated to code
  • Experience working with JSON APIs
  • A compelling portfolio showcasing web/mobile applications
  • Involvement with open source projects ++
  • Strong problem solving skills balanced by your visual design aesthetic
  • Communicate complex ideas with simplicity and clarity (and/or visually ++)

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

 

Apply Now

Are you passionate about learning about high scale, distributed systems? Do you enjoy a challenge and relish pushing yourself to learn and grow in an ever changing environment?

Do you want to work with talented people who solve hard, important problems? If you said yes… read on and come join our awesome team.

As an intern at SendGrid you will join a small, versatile, and passionate team as we continue to push our technology forward to deliver ever more high quality email. Day to day you will learn how we design, test, deploy, and maintain software solutions which send hundreds and hundreds of millions of emails per day.

While we do send 3% of the world’s wanted email, SendGrid is much more than an email company, and our mission has much greater scope. To achieve this mission at our scale requires expertise from nearly every area of computer science. Our engineers routinely delve into the intricacies of data structures, algorithms and protocols, investigate and apply esoteric domains like machine learning and routinely operate multiple high scale No-SQL systems. As a software intern at SendGrid you will have the opportunity to be exposed to all of this daily.

At SendGrid you will have the opportunity to write mission-critical code that will enable us to achieve our goal of simplifying communication between businesses and their customers.

You are going to be challenged, you are going to learn, and you are going to learn how we solve problems few people have ever faced in technology. If you are looking for a job where you can just Google the answers to the challenges you face, SendGrid is not for you.

This is a paid internship beginning in the summer of 2016.

What You'll Do

  • Work to solve hard, interesting, and important problems
  • Build world class MTAs and mail delivery systems
  • Stop Phishers and Spammers
  • Work with passionate, top-notch engineers on very large distributed systems
  • Contribute ideas to improve our service, software, and development process
  • Grow and improve your skills in the company of like minded engineers
  • Work in a diverse and vibrant community of professionals who value work life balance and strive to make a big impact while having lots of fun
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

  • Mission driven, action oriented with a can do, get stuff done attitude
  • Pursuing a degree in Computer Science or a related technical discipline
  • Strong analytical and creative problem solving ability
  • Takes initiative and is able to work effectively in a team environment
  • Passionate about writing clean, efficient code and continuously improving your skills
  • Experience with  data structures, algorithms, software design, and architecture
  • Experience with one or more of the following: Go, Ruby, Java, C/C++ or Python, Perl
  • Experience with Linux or *NIX and CLI tools

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Apply Now